CESI Debt Solutions - Scam, Complaint, Review, or Praise?

Please share your experience with this debt relief company and provide your review and feedback, in the comments section below.

The goal of this page is to allow people to share information that may be important to help others to make a more informed decision regarding their experience with this debt relief company. Here are some potential questions you might be able to provide feedback about.

How did you feel about the customer service experience you received?
Was the company easy to communicate with before or after you became a client?
Did the company respond to your communications promptly?
What were the fees charged for the services you received?
Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
Was the program successful for you and accomplish the goals you had when you entered the program?
Did you have a really good experience you can share?
Did you have a bad experience you want to share?
Is there any other information you’d like people to know that might be considering the services of this company?

It is important to understand when reading comments below that they are the opinions of the individual posters and may not be representative of the overall impression of all consumers that may have or have not used the debt relief services of this company. But everyone does deserve to have an opportunity to express their opinion, even the debt relief company itself, be it good, bad, or indifferent.

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Nikki

I have used CESI to pay off 7 credit card accounts. I chose to do this rather than file bankruptcy. I have nothing but good things to say about the company. Now after 5 years I have had great customer service. This group has been easy to communicate with and have responded to my issues and concerns in a timely manner. I can’t remember if there was a fee or not when I started working with them but I have been paying one $16 fee monthly for quite some time now. This is nothing compared to the high interest that I had been paying on these cards before the program.

Since I started working with them over 5 years ago, I can’t remember all the the details. This company was referred to me by a financial group. I looked into the company via internet before contacting them. When I called the Customer Service Rep. that I spoke with answered all my questions and explained how the program worked. After going over everything I gave the Rep. the names of each account, the account numbers, my monthly payment, and the balance owed on each. CESI negoited my payment with each credit card company and each one agreed to the new payment. I made one monthly payment to CESI, they paid each credit card company. Each month I would review each credit card statement and I would see that the new, lower payment had been applied to the account and eventually paid off showing a zero balance just as they said. The first 5 accounts took 5 years to pay off because of the large amount that I owed, the last two will take 2 years to pay off.

CESI did not report to the credit bureaus that I was working with them like some debt management groups do but Understand that they did require me to close my accounts. Be aware that this has had a negative impact on my credit rating but still not as bad as bankruptcy. CESI has never missed a payment and the first five accounts show on my credit reports as paid off/zero balance. I have no complaints at all and have recommended CESI to my family and friends. I sitll advise them to reserch CESI and make sure that all their questions are answered and to decide if CESI is right for them too.
- http://GetOutOfDebt.org Steve Rhode
  
  Thank you for your feedback.
Countyred1

I have been with CESI for about 6 months. I have nothing but good things to report. I receive regular updates, they are promppt to give me the infor mation I need and I can breather a little easier.

GB
http://www.cesidebtsolutions.org Nicole

Hi Steve–

Nicole from CESI here. Thanks for bringing us up. We LOVE to hear the opinions of our clients! We enjoy your blog and will be checking often for feedback. If someone has a concern or complaint, we hope they will leave their contact information so we may follow up and try to rectify the situation.

Thanks!
Nicole at CESI Debt Solutions
.-= Nicole´s last blog ..Tempers continue to flare over Healthcare Bill. =-.
- Bobbett
  
  I was with CESI from 7/06-4/09 and thought I was out of debt. But recently I received a letter from a creditor and decided to look into my CESI account and apparently whenever they received a settlement letter they stopped making payment to the creditor without my knowledge. So of the 12 accounts I had with CESI after 3 years only 3 were actually paid in full. Now I’m tasked with finding my accounts since they’ve been transferred probably a million times. These accounts don’t even show up on my credit report anymore so I had no idea that they were delinquent.
  
  I’m currently awaiting a phone call from a supervisor or manager from CESI. I will keep everyone posted.
  
  Nicole please let me know your extension and I will definitely call you about my account.
  - Nicole
    
    Hello Bobbett–
    I’m sorry for your confusion but I can get you in touch with the right people, so that we can get this all straightened out! Please contact me in whatever way is most convenient for you and I will get you in touch with our Client Services manager. My contact information is:
    
    Phone: 919.861.5325
    Email: [email protected]
    
    At the very least, I can ensure that manager phone call happens almost immediately.
    
    Thanks so much for your patience and we’ll get you straightened out.
  - http://GetOutOfDebt.org Steve Rhode
    
    Bobbett,
    
    I’m sure you will get excellent customer service. Let us all know how it goes. The mark of a great company is not that problems happen, but how they address them.
    
    Steve

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CESI Debt Solutions – Scam, Complaint, Review, or Praise?

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