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Hope Financial USA – Scam, Complaint, Review, or Praise?

Please share your experience with this debt relief company and provide your review and feedback, in the comments section below.

The goal of this page is to allow people to share information that may be important to help others to make a more informed decision regarding their experience with this debt relief company. Here are some potential questions you might be able to provide feedback about.

  • How did you feel about the customer service experience you received?
  • Was the company easy to communicate with before or after you became a client?
  • Did the company respond to your communications promptly?
  • What were the fees charged for the services you received?
  • Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
  • Was the program successful for you and accomplish the goals you had when you entered the program?
  • Did you have a really good experience you can share?
  • Did you have a bad experience you want to share?
  • Is there any other information you’d like people to know that might be considering the services of this company?

It is important to understand when reading comments below that they are the opinions of the individual posters and may not be representative of the overall impression of all consumers that may have or have not used the debt relief services of this company. But everyone does deserve to have an opportunity to express their opinion, even the debt relief company itself, be it good, bad, or indifferent.

Hope Financial USA   Scam, Complaint, Review, or Praise?
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About Steve Rhode

Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
  • Kash

    Are these guys the same as Hope4usa.com ?

  • Jason Taylor

    The Hope Financial website has a notice saying they are not accepting new clients due to law enforcment action of competitors posing as them. Anyone know anything about it?

    http://hopefinancialusa.com/

    Also typing in “hope financial” on google- i also got this paid listing

    Hope Financial Relief 1 (877) 678 1723
    Can’t Pay Credit Card Debt? Get Free Debt Analysis! List Debt
    http://www.debtreliefcenter.org

  • Jason Taylor

    The Hope Financial website has a notice saying they are not accepting new clients due to law enforcment action of competitors posing as them. Anyone know anything about it?

    http://hopefinancialusa.com/

    Also typing in “hope financial” on google- i also got this paid listing

    Hope Financial Relief 1 (877) 678 1723
    Can’t Pay Credit Card Debt? Get Free Debt Analysis! List Debt
    http://www.debtreliefcenter.org

  • Autumn

    aaawww carly, Filipinos is not a country, they are the people living in the Philippines… tsk tsk tsk…

  • Dpr88

    Hope Financial USA created a payment plan for us that was non-viable and refused to refund back a portion that they felt was theirs.. After finding out that no creditors would work with them to reduce the debt and the money we were paying Hope as per their contract would put us upside down by over $400 a month, we decided that bankruptcy was the only answer. They refuse to respond now and that extra $1200 they owe us could come in handy right now

  • Dpr88

    Hope Financial USA created a payment plan for us that was non-viable and refused to refund back a portion that they felt was theirs.. After finding out that no creditors would work with them to reduce the debt and the money we were paying Hope as per their contract would put us upside down by over $400 a month, we decided that bankruptcy was the only answer. They refuse to respond now and that extra $1200 they owe us could come in handy right now

  • Bobby Gringo

    your a dumb ass too …. they really help, they helped me in a big way, I was able to keep my home and I was able to get out of debt, now they recommended a credit restoration company and my credit is getting re-built …. so dont talk bad about company that helps, you were probably stupid and didnt listen to what they were telling you.

  • Bobby Gringo

    your a dumb ass too …. they really help, they helped me in a big way, I was able to keep my home and I was able to get out of debt, now they recommended a credit restoration company and my credit is getting re-built …. so dont talk bad about company that helps, you were probably stupid and didnt listen to what they were telling you.

  • Bobby Gringo

    your a dumb ass …

  • Carly

    The way that company handles business is absolutely to the best interest of the owners, they don’t really care about people, they care about making money, they will take as clients people on unemployment, when they know that no bank will negotiate with them if that is the case.
    The program is not bad, but their rate of success is not that good….not only that, they also work with loan modifications, and have had many customers that ended up losing their homes, and many others that will as well, because their system is not well implemented, when you call the company one person tells you one thing and another something completely different. Most of their employees are from Filipinos, and although they can barely speak proper English, they are the ones negotiating on behalf of the customer…what kind of results can you get like that? no bank will take them seriously. I will recommend desperate people who is searching for help, not to go to Hope Financial USA, because they’ll end up losing more money and will be on a worst situation at the end.
    Hopefully the government will take a closer look into this and close companies like Hope that are taking advantage of the ignorance and desperation of people in critical situations.

  • Carly

    The way that company handles business is absolutely to the best interest of the owners, they don’t really care about people, they care about making money, they will take as clients people on unemployment, when they know that no bank will negotiate with them if that is the case.
    The program is not bad, but their rate of success is not that good….not only that, they also work with loan modifications, and have had many customers that ended up losing their homes, and many others that will as well, because their system is not well implemented, when you call the company one person tells you one thing and another something completely different. Most of their employees are from Filipinos, and although they can barely speak proper English, they are the ones negotiating on behalf of the customer…what kind of results can you get like that? no bank will take them seriously. I will recommend desperate people who is searching for help, not to go to Hope Financial USA, because they’ll end up losing more money and will be on a worst situation at the end.
    Hopefully the government will take a closer look into this and close companies like Hope that are taking advantage of the ignorance and desperation of people in critical situations.

    • Autumn

      aaawww carly, Filipinos is not a country, they are the people living in the Philippines… tsk tsk tsk…

  • alic

    Jake… work for them or taking kick backs?

  • Michelle

    I hope your readers might find this interesting, but after a quick call to Hope Financial (both of my ‘consultants’ were from the Philippines and had very limited English proficiency–a big red flag in my book. I train through videoconference call center agents and verfify their English proficiency and the agents I spoke to would not pass our program) I just received their ‘contract’ and other useful documents. I found a few things rather outrageous.

    1. Hope Financial USA and InCharge Debt Solutions claim to be under the same management, yet InCharge’s website recommends ONLY going with a DMP which charges a management fee less than $50, yet Hope Financial USA is a very different story.
    From page 2–”Hope will charge Client a comprehensive Plan Program and Management fee in the amount of $3,213.69…ThePlan Program and Management fee includes a nonrefundable fee of $450 for the cost of the proprietary
    Responsible Debt Relief Assessment and certification.In addition to the Plan Program and Management fee, Hope will also charge a separate non-refundable
    Document Preparation fee of $1,475.00, which is included in the installment payments as detailed in
    Exhibit 2 below and will be collected with the first four months’ Plan Program and Management fee.”

    This is unbelievable. Too charge exorbitants rates and fees to them while they ‘negotiate’ unsuccessfully with my creditors. This was all one page 2 of a 23 page ‘agreement’. It would take someone with a law degree to really understand and agree to these restrictions.

    2. Because of the sheer volatile nature of debt resolution, and the scams out there, they found it necessary to include this paragraph. “HOLD HARMLESS: Client agrees to indemnify, defend and hold harmless Hope, its employees, officers, directors, affiliates
    and successors-in-interest from any and all liability or damage arising from Hope’s implementation and
    administration of the Responsible Choice™ Plan and this Agreement, including but not limited to, any
    liability that may arise from any actions brought or taken by any of Client’s Creditors, and further
    including, but not limited to, any suits, garnishments, levies, repossessions or other actions, except for
    any willful misconduct or actual fraud by Hope. Client understands and acknowledges that Hope
    cannot prevent Creditors from taking legal action and/or filing any lawsuits against Client, and that
    Hope cannot and will not provide Client with any legal advice or otherwise assist Client in defending
    any legal action or lawsuit filed against Client.”

    3. Thinking of paying debts off early? Think again. “All management and program fees are due and payable as they are earned during the resolution
    process. Responsible Choice Plans will sometimes be completed prior to the 36-month terms
    recommended to creditors. If your Responsible Choice Plan is completed prior to the 36-month term,
    all fees calculated at the commencement of the Plan are due and payable. There is no reduction in
    fees for early completion of the Plan.”

    So, consider this scenario, you get a raise at work, or you take on a second job and choose to pay down your DMP quicker than the 36 months and pay it off in a year. Great for you, but you still owe Hope Financial USA payments for another two years!

    4. The most unsettling aspect of this plan might be this small paragraph on the 7th page. “The typical Responsible Choice™ Plan is calculated based on an approximately 36-month plan. Client
    understands and agrees that Hope’s presentation of the Plan to Creditors may require long-term
    discussions and cannot be guaranteed. Client agrees that Hope shall have the full Term of this
    Agreement, 36 months from the date Hope receives Client’s initial payment under the terms of this
    Agreement, to seek Creditors’ agreement to the Plan on Client’s behalf”.

    Did you catch that last sentence? You enter the agreement, you think that you’re paying down your debt and you’re able to save a little money and breathing a little easier when in actuality this contract is merely agreeing to allow Hope Financial to ‘pursue’ and not attain the said settlement for your debts.

    Bottom line is this, Hope Financial USA will draw you into a 36 month DMP, require that you enter into an automatic draft that goes to a separate account, you give them a limited power of attorney over your financial life, while they charge you exorbitant fees (which must be paid over the three years whether or not you quit the program early or not, or whether you pay the debt down prior to the agreement) AND last but certainly not least, you the Client authorize a tremendous 3 year grace period that at the end of which your creditors might just turn around and pursue legal action anyway.

    I personally would rather be in debt knowing that every penny will be going to my debt (even with a high interest rate, you still win) and not to a third party who has access to my checking account, that I cannot hold them responsible should any malfeasance come my way and who at the end of the day may very well put me in a worse financial position than merely just being in ‘debt’. With Hope Financial USA, you really don’t know where your money is going. The simple fix? Get a second job, pay it down, reduce budget considerably and be consistent. It’s not easy. I got into debt because of a health scare, but it can be done. I can say with confidence that those with limited resources and high debt should not go with Hope Financial USA.

    • http://GetOutOfDebt.org Steve Rhode

      Great information!

      Thanks.

      Steve

    • jake

      Dear Mr.Rhode

      Bottom line is this, Hope Financial USA will draw you into a 36 month DMP, HOPE”S PROGRAM IS A NON DMP PROGRAM WATCH THIS CLIP.
      http://www.youtube.com/watch?v=IM0DhBj-5y8

      require that you enter into an automatic draft that goes to a separate account, CONSUMERS SAVE IN THEIR OWN CHECKING OR SAVINGS ACCOUNT “NO SEPARATE ACCOUNT REQUIRED”

      you give them a limited power of attorney over your financial life, POWER OF ATTORNEY IS REQUIRED TO CONTACT,CORRESPOND,AND OBTAIN INFO OF ANY KIND. ALSO TO NEGOTIATE,CONTEST COMPROMISE, RESCIND,REFORM,RESTRUCTURE ANY OBLIGATION.
      while they charge you exorbitant fees
      WHICH COST LOT LESS THEN ATTORNEY FEES

      (which must be paid over the three years whether or not you quit the program early or not, ” NOT TRUE ” HOPE IS NOT IN THE BUSINESS OF COLLECTION.

      or whether you pay the debt down prior to the agreement) AND last but certainly not least, you the Client authorize a tremendous 3 year grace period that at the end of which your creditors might just turn around and pursue legal action anyway.

      I personally would rather be in debt knowing that every penny will be going to my debt (even with a high interest rate, you still win) and not to a third party who has access to my checking account, that I cannot hold them responsible should any malfeasance come my way and who at the end of the day may very well put me in a worse financial position than merely just being in ‘debt’. With Hope Financial USA, you really don’t know where your money is going.

      The simple fix? Get a second job, pay it down, reduce budget considerably and be consistent. It’s not easy. I got into debt because of a health scare, but it can be done. I can say with confidence that those with limited resources and high debt should not go with Hope Financial USA.

      I HAD A BETTER EXPERIENCE WITH THEM, MAYBE BECAUSE WHEN YOU ARE PATIENT AND COOPERATE YOU WILL BE FREE OF DEBT. WE DO NEED A TRUSTWORTHY COMPANY TO BE ON YOUR SIDE. HOPE FINANCIAL USA WILL ONLY HELP THOSE WHO ARE VIABLE FOR PARTIAL BALANCE PROGRAM.

    • Bobby Gringo

      your a dumb ass …

    • William Kelly

      Most if not all of the people saying negative things about Hope Financial are paid employees and/or friends of a for-profit competitor that has been investigated by several Federal Government agencies, and has settled lawsuits with consumers.  I would bet that most of the people saying positive things are employees and/or friends of Hope Financial as well.  Don’t believe everything you read.   

      • http://GetOutOfDebt.org Steve Rhode

        Who is the competitor so I can verify your claims.

    • Consumer Advocate Ph.D./Esq.

      Wow, what a racist remark!  You verify English proficiency?  Have you seen what you’ve written?  It’s barely at a high school level.

      • http://GetOutOfDebt.org Steve Rhode

        Why are you posting comments under different names? Both this one and William Kelly come from the same IP address.

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