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Simon & Bocksch – Scam, Complaint, Review, or Praise?

Please share your experience with this debt relief company and provide your review and feedback, in the comments section below.

The goal of this page is to allow people to share information that may be important to help others to make a more informed decision regarding their experience with this debt relief company. Here are some potential questions you might be able to provide feedback about.

  • How did you feel about the customer service experience you received?
  • Was the company easy to communicate with before or after you became a client?
  • Did the company respond to your communications promptly?
  • What were the fees charged for the services you received?
  • Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
  • Was the program successful for you and accomplish the goals you had when you entered the program?
  • Did you have a really good experience you can share?
  • Did you have a bad experience you want to share?
  • Is there any other information you’d like people to know that might be considering the services of this company?

It is important to understand when reading comments below that they are the opinions of the individual posters and may not be representative of the overall impression of all consumers that may have or have not used the debt relief services of this company. But everyone does deserve to have an opportunity to express their opinion, even the debt relief company itself, be it good, bad, or indifferent.

Simon & Bocksch   Scam, Complaint, Review, or Praise?
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About Steve Rhode

Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
  • Shame,Shame

    DO NOT GO WITH THIS COMPANY!!! THEY WILL SCREW YOU OUT OF THOUSANDS AND DO IT WITH A SMILE ON THEIR FAKE VOICES THE ENTIRE TIME.
    You may read all of these reviews and be like…hey, these guys are the exception; I bet Simon & Bocksch is great and there are plenty of satisfied customers. Honestly, if you find a satisfied customer, please reply to this post…b/c I’ve NEVER found one. We have been with this company for 14 months now. We were also promised a 24-month settlement for our 4 accounts, which totalled to just over $20,000. We have sunk $6,000 into the program…let me break down how it has been divied out:
    1. First off, nobody tells you that during the first 1-2 (nobody will tell you for sure the duration) years, you will be charged an exuberant amount of fees. We are at $3000 in fees and growing. Also, after the first year they continue to charge you not only a “Service Provider Activation Fee” of around $120 but a (and I kid you not) $45 “Service Provider MATENANCE Fee” — that means that they charge you just to maintain your services with them.
    2. You also can’t forget the $12.50 that Noteworld, the company that handles the “reserve” account, charges you EVERY TIME you put in any cash
    3. When we were ready to settle at the end of the first year, the credit company wanted $2900. After putting over $3300 into the program, we still had to come up with $2000 of our own cash to cover the difference. Does anyone else see the disparity between what we paid in and what we owed??

    That brings me to (one of my) my biggest complaint(s): our case manager called when the credit company was ready to settle. After fighting relentlessly about why we didn’t have that money in reserves, she asked why we couldn’t just pony up the extra 2 grand. SERIOUSLY? Um…let me think: WE ARE IN A DEBT SETTLEMENT PROGRAM because we don’t have enough money to take care of our debt ourselves…chances are that if we had an extra $2000 just laying around we would have been able to take care of this garbage without having to put our trust into someone else’s false advertising!

    The other thing that has recently happened to us is that we have gone through 4 case managers in 4 months. Simon & Bosckch sold our accounts to a Dallas-based company. Since then, we have gone through 3 case managers. It takes forever just for them to learn our case, and then they get reassigned (I hope…least they have all been fired).

    I am not one to complain. I generally take everything in the best light possible and hope that in the end a company will do what is best for its clients. And that may be the case as far as Simon & Bosckch are concerned…but I don’t think that we are truly their clients. Bottom line: The don’t care about you. They don’t care about your debt or your situation. They don’t care about your hardships or the s**t you are having to go through just trying to work with them. They will lie to your face about fees and settlements. They will try every trick in the book to keep you with them. They hook you in with amazing promises, but before you know it you are in for thousands of dollars and feel trapped b/c…well, either you stay with them and hopefully recoup something…or get out and feel even more lost because you literally have wasted a year of time and resources padding some fat cat’s pockets.

    They leave you feeling stupid and helpless. This is seriously the worst company I have every dealt with.

  • Shame,Shame

    DO NOT GO WITH THIS COMPANY!!! THEY WILL SCREW YOU OUT OF THOUSANDS AND DO IT WITH A SMILE ON THEIR FAKE VOICES THE ENTIRE TIME.
    You may read all of these reviews and be like…hey, these guys are the exception; I bet Simon & Bocksch is great and there are plenty of satisfied customers. Honestly, if you find a satisfied customer, please reply to this post…b/c I’ve NEVER found one. We have been with this company for 14 months now. We were also promised a 24-month settlement for our 4 accounts, which totalled to just over $20,000. We have sunk $6,000 into the program…let me break down how it has been divied out:
    1. First off, nobody tells you that during the first 1-2 (nobody will tell you for sure the duration) years, you will be charged an exuberant amount of fees. We are at $3000 in fees and growing. Also, after the first year they continue to charge you not only a “Service Provider Activation Fee” of around $120 but a (and I kid you not) $45 “Service Provider MATENANCE Fee” — that means that they charge you just to maintain your services with them.
    2. You also can’t forget the $12.50 that Noteworld, the company that handles the “reserve” account, charges you EVERY TIME you put in any cash
    3. When we were ready to settle at the end of the first year, the credit company wanted $2900. After putting over $3300 into the program, we still had to come up with $2000 of our own cash to cover the difference. Does anyone else see the disparity between what we paid in and what we owed??

    That brings me to (one of my) my biggest complaint(s): our case manager called when the credit company was ready to settle. After fighting relentlessly about why we didn’t have that money in reserves, she asked why we couldn’t just pony up the extra 2 grand. SERIOUSLY? Um…let me think: WE ARE IN A DEBT SETTLEMENT PROGRAM because we don’t have enough money to take care of our debt ourselves…chances are that if we had an extra $2000 just laying around we would have been able to take care of this garbage without having to put our trust into someone else’s false advertising!

    The other thing that has recently happened to us is that we have gone through 4 case managers in 4 months. Simon & Bosckch sold our accounts to a Dallas-based company. Since then, we have gone through 3 case managers. It takes forever just for them to learn our case, and then they get reassigned (I hope…least they have all been fired).

    I am not one to complain. I generally take everything in the best light possible and hope that in the end a company will do what is best for its clients. And that may be the case as far as Simon & Bosckch are concerned…but I don’t think that we are truly their clients. Bottom line: The don’t care about you. They don’t care about your debt or your situation. They don’t care about your hardships or the s**t you are having to go through just trying to work with them. They will lie to your face about fees and settlements. They will try every trick in the book to keep you with them. They hook you in with amazing promises, but before you know it you are in for thousands of dollars and feel trapped b/c…well, either you stay with them and hopefully recoup something…or get out and feel even more lost because you literally have wasted a year of time and resources padding some fat cat’s pockets.

    They leave you feeling stupid and helpless. This is seriously the worst company I have every dealt with.

  • Jenmagin

    Due, we had Mery too. She is a total flake. We never got anything accomplished, it took her DAYS to return my call, and she always changed her story when we asked where all of our money was going to.
    The fees are ridiculous. The whole thing is a scam. I don’t see how anyone at Simon & Bosck can sleep at night.

  • Dee-1

    I wish I would have read this when I signed up for thedebtanswer.com. I signed up in July and was told that Simon & Bocksch would take care of everything for me. Fio was who was assigned to me and she wanted everything emailed, faxed or whatever to her, so I did. Then thinking that everything was being taken care of, I didn’t answer the phone when creditors called because they told me not to. When I received letters of settling I was to give them to Fio. When one creditor called and told me that he had called the number given to me by Fio and asked about me, he was told that I didn’t have an account there – I started to wonder, but Fio assured me that creditors do that to scare you. Then thedebtanswer.com switched lawyers and then I was served a summons. Come to find out after paying $500/month for seven months Fio from Simon & Bocksch just sent out a letter informing my creditors that I was in debt management and that was it – there was no negotiation going on, no phone calls, nothing. I am now getting with all my creditors and hashing out everything along with trying not to get another summons. So for those out there – do NOT do debt management – speak with your creditors yourself – it will save you money in the long run.

  • Dee-1

    I wish I would have read this when I signed up for thedebtanswer.com. I signed up in July and was told that Simon & Bocksch would take care of everything for me. Fio was who was assigned to me and she wanted everything emailed, faxed or whatever to her, so I did. Then thinking that everything was being taken care of, I didn’t answer the phone when creditors called because they told me not to. When I received letters of settling I was to give them to Fio. When one creditor called and told me that he had called the number given to me by Fio and asked about me, he was told that I didn’t have an account there – I started to wonder, but Fio assured me that creditors do that to scare you. Then thedebtanswer.com switched lawyers and then I was served a summons. Come to find out after paying $500/month for seven months Fio from Simon & Bocksch just sent out a letter informing my creditors that I was in debt management and that was it – there was no negotiation going on, no phone calls, nothing. I am now getting with all my creditors and hashing out everything along with trying not to get another summons. So for those out there – do NOT do debt management – speak with your creditors yourself – it will save you money in the long run.

  • Jake M

    â– How did you feel about the customer service experience you received?

    Customer service was great… they make you feel comfortable with them.. I actually thought they had good intentions.

    â– Was the company easy to communicate with before or after you became a client?

    Yes, they were readily available and returned my phone calls, to bad they were told me nothing but lies.

    â– Did the company respond to your communications promptly?

    Yes, they responded with lies very quickly.

    â– What were the fees charged for the services you received?

    3 grand up front, then almost 50% of our monthly payment for the first year.

    â– Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?

    I don’t remember.

    â– Was the program successful for you and accomplish the goals you had when you entered the program?

    No! I signed up for the 18 month program. I am now coming up on month number 14. I am nowhere near getting out of debt. There program was a scam and when they ripped me off for 14 months and I figured out that they were not going to get me out of debt in the time that we had agreed they sold my account to another debt settlement program who refundedme most of my money.

    I spent 14 months and close to 6 grand with these guys and they only settled one credit card. Complete rip off.

    â– Did you have a really good experience you can share?

    No, in fact if you are thinking about using them don’t… you will be sorry I promise you.

    â– Did you have a bad experience you want to share?

    Yes, my credit is worse, they only settled with one credit card in 14 months on an 18 month program, I have over 40 grand in debt… they accomplished settling one 2500 credit card,, and I paid them 6 grand to do it.. I am pissed!

    ■Is there any other information you’d like people to know that might be considering the services of this company?

    If you decide to sign up with these guys even after reading these posts… then you are really desperate and they are only going to take advantage of that. TRUST ME! Debt consolodation programs may work,,, but this one doesn’t.

  • Jake M

    ■How did you feel about the customer service experience you received?

    Customer service was great… they make you feel comfortable with them.. I actually thought they had good intentions.

    ■Was the company easy to communicate with before or after you became a client?

    Yes, they were readily available and returned my phone calls, to bad they were told me nothing but lies.

    ■Did the company respond to your communications promptly?

    Yes, they responded with lies very quickly.

    ■What were the fees charged for the services you received?

    3 grand up front, then almost 50% of our monthly payment for the first year.

    ■Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?

    I don’t remember.

    ■Was the program successful for you and accomplish the goals you had when you entered the program?

    No! I signed up for the 18 month program. I am now coming up on month number 14. I am nowhere near getting out of debt. There program was a scam and when they ripped me off for 14 months and I figured out that they were not going to get me out of debt in the time that we had agreed they sold my account to another debt settlement program who refundedme most of my money.

    I spent 14 months and close to 6 grand with these guys and they only settled one credit card. Complete rip off.

    ■Did you have a really good experience you can share?

    No, in fact if you are thinking about using them don’t… you will be sorry I promise you.

    ■Did you have a bad experience you want to share?

    Yes, my credit is worse, they only settled with one credit card in 14 months on an 18 month program, I have over 40 grand in debt… they accomplished settling one 2500 credit card,, and I paid them 6 grand to do it.. I am pissed!

    ■Is there any other information you’d like people to know that might be considering the services of this company?

    If you decide to sign up with these guys even after reading these posts… then you are really desperate and they are only going to take advantage of that. TRUST ME! Debt consolodation programs may work,,, but this one doesn’t.

  • simon and bocksch

    I had a very bad experience with this company. We used them to settle our debt and I ended up making most of the phone calls to the creditors and doing all the leg work myself. They do nothing as far as contacting your creditors unless you stay on top of them. We had 4 accounts that they were to settle and they only settled one without my assistance and this creditor had to actually call them. I was contacted by Bank Of America who stated that they had to contact them and now could not get the check by the date that they were promised. This started me to stay on top of things. In fact, the last account, I settled without them and all they had to do was provide me with a fax number so they could look over the settlement letter and release a check to them. Mary Pujol was handling our account and I had to leave at least 10 messages for her with no return call asking her if she had received the fax. She still never returned the call even after I called her main line and the main line to the office. I was even hung up on at least three times because I guess they have caller ID and got tired of me calling. If I had known then what I know now I would have dealt directly with the creditors myself and avoided the frustration of dealing with Simon and Bocksch and saved thousands of dollars for the huge fee that we were charged that I feel was not earned. Save your money and work with the creditors yourself. Also, I do not know who this person is that answers the phone and states that her name is Angie but she is not very helpful.

  • simon and bocksch

    I had a very bad experience with this company. We used them to settle our debt and I ended up making most of the phone calls to the creditors and doing all the leg work myself. They do nothing as far as contacting your creditors unless you stay on top of them. We had 4 accounts that they were to settle and they only settled one without my assistance and this creditor had to actually call them. I was contacted by Bank Of America who stated that they had to contact them and now could not get the check by the date that they were promised. This started me to stay on top of things. In fact, the last account, I settled without them and all they had to do was provide me with a fax number so they could look over the settlement letter and release a check to them. Mary Pujol was handling our account and I had to leave at least 10 messages for her with no return call asking her if she had received the fax. She still never returned the call even after I called her main line and the main line to the office. I was even hung up on at least three times because I guess they have caller ID and got tired of me calling. If I had known then what I know now I would have dealt directly with the creditors myself and avoided the frustration of dealing with Simon and Bocksch and saved thousands of dollars for the huge fee that we were charged that I feel was not earned. Save your money and work with the creditors yourself. Also, I do not know who this person is that answers the phone and states that her name is Angie but she is not very helpful.

    • Jenmagin

      Due, we had Mery too. She is a total flake. We never got anything accomplished, it took her DAYS to return my call, and she always changed her story when we asked where all of our money was going to.
      The fees are ridiculous. The whole thing is a scam. I don’t see how anyone at Simon & Bosck can sleep at night.

    • guest

      Angie stopped working at Simon And Bocksch long before this so i can imagine taht the girls wer egiving you false names.

  • C_martin75

    RUN it is a scam. They will take your money “hold it in reserves” and when you are sued and have to hire a lawyer, they keep all the reserve monies. PLEASE PLEASE save yourself the pain of having to deal with this company. THEY ARE A SCAM!!!!! I know, I was a victim.

  • C_martin75

    RUN it is a scam. They will take your money “hold it in reserves” and when you are sued and have to hire a lawyer, they keep all the reserve monies. PLEASE PLEASE save yourself the pain of having to deal with this company. THEY ARE A SCAM!!!!! I know, I was a victim.

  • Tammy Gormley982

    I been client but you change to another case work. Wish I get proof where is money go toward never got recient where they took money out our acct. Show me on line to find about our acct. or mail us about our dedt result. Don’t if take care our dedt all we know take our money with not know if dedt take care.

  • Tammy Gormley982

    I been client but you change to another case work. Wish I get proof where is money go toward never got recient where they took money out our acct. Show me on line to find about our acct. or mail us about our dedt result. Don’t if take care our dedt all we know take our money with not know if dedt take care.

  • GMan

    I have been enrolled for over a year now. They have settled all but two of my accounts. My plan was for a year but obviously it is still ongoing (they are slow). The debt answer kinda of did the bait and switch. But whatever. My debt has been getting settled for the amount they quoted me. The communication between SIMON & BOCKSCH sucks. They changed my contact person without telling me and have NEVER given me an update as to how many accounts are unsettled. They also have this weird thing about faxing everything to them. Why cant I send a PDF or scanned document??? My advice for anyone, would be to look around for different debt settlement company. This one is just to weird…

  • GMan

    I have been enrolled for over a year now. They have settled all but two of my accounts. My plan was for a year but obviously it is still ongoing (they are slow). The debt answer kinda of did the bait and switch. But whatever. My debt has been getting settled for the amount they quoted me. The communication between SIMON & BOCKSCH sucks. They changed my contact person without telling me and have NEVER given me an update as to how many accounts are unsettled. They also have this weird thing about faxing everything to them. Why cant I send a PDF or scanned document??? My advice for anyone, would be to look around for different debt settlement company. This one is just to weird…

  • http://Google Ophelia

    I have been entangled with this crap of a law firm for almost 6 years. They are the worst! They are all rip-offs. It begins with the Ronald Simon, Rachelle Bocksch, and Jennifer Loving. They have that big pretty office for a reason, suckers like the fools who have intrusted them to their lives. I have seen no results of anything that they have said they’ve done. They are the worst. I usually swear when I’m angry but they don’t deserve my zingers that I have for them. DISGUSTED

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