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Check ‘n Go – Scam, Complaint, Review, or Praise?

Please share your experience with this lender and provide your review and feedback, in the comments section below.

The goal of this page is to allow people to share information that may be important to help others to make a more informed decision regarding their experience with this lending company. Here are some potential questions you might be able to provide feedback about.

  • How did you feel about the customer service experience you received?
  • Was the company easy to communicate with before or after you became a client?
  • Did the company respond to your communications promptly?
  • What were the fees charged for the services you received?
  • Did the company give you the terms and conditions for the loan you were interested in before you gave them any personal information?
  • Was the loan at a fair price and reasonable interest rate?
  • Did you have a really good experience you can share?
  • Did you have a bad experience you want to share?
  • Is there any other information you’d like people to know that might be considering the services of this company?

It is important to understand when reading comments below that they are the opinions of the individual posters and may not be representative of the overall impression of all consumers that may have or have not used the debt relief services of this company. But everyone does deserve to have an opportunity to express their opinion, even the debt relief company itself, be it good, bad, or indifferent.

Check n Go   Scam, Complaint, Review, or Praise?
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About Steve Rhode

Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
  • ohio

    I recently applied for a loan today at my local store location (1210 Elliot Drive) and was denied. After speaking to the associate who took my information, she didn’t understand why I was denied as my FICO is decent (around 600) and my income is pretty good (around 2100 gross) Some of the reasons listed include length of open banking account (6 months), I have a FCU account that has been open for 4 years, but I rarely use it. time at current job (again, 6 months). Mind you had they asked for previous employee they would see i was there for over a year. and home-ownership status? I am pretty sure If i need to borrow money and owned a home, I would take it out of my house, rather then a pay day loan place. Anyways, she was really confused, so I then called the customer service nubmer I found online1-800-723-7022 and was given the run around about the process. Evidently, online is completely different from the stores and no one knows exactly how the store operates or approves people? Oh and managers have the authority to approve people? Well 1 hour later and no help. I am confused and upset, as I feel not only are they misleading, but no one seems to know whats going on. Very unprofessional

  • smith5

    i went to make payment at the store in calumet city, il. the rep at the store refuse to take my payment because i didn’t have any checks, after i had explained to him that i was waiting on the checks to come. he reponded by saying to me you don’t have to pay until friday the 7th of december, regardless of the due date the man could have took the money, so this let me know that if you don’t have checks you can’t pay. so i guess i don’t have to pay according to the male rep. what if i didn’t have a check account?

    • garrick

      This is the worst payday loan experience I had. The sales person accused me of writing my 5′s wrongs and felt I was on purposely giving him a wrong cellular number. I was told to leave the store. BTW I am African American. This is good grounds for a lawsuit. However; I am not going to waist my time on that pot belly ugly white dreg. Hes going to do this to the wrong customer one day and that air is going to be forced from his belly !! However I am a spiritual man, I was angry but I wiped my hands clean of the residue. Actually since visiting this site the stuff did me a major favor. This occured at the Santee. CA location

  • Raymond Cox

    I agree with the poster who said they are dishonest and unethical. I’ve gotten a payday with Ace Cash Express. I didn’t have it all the first time and they either gave me a few more days to pay for I setup a payment with them. Check ‘n Go is nowhere as god. I did not have it all on the due date. They took what I had and said I had a week to pay the rest. What I paid covered one check and part of the other. They ran the two checks the next business day. They bounced of course. When you get the loan they tell you after a check bounces you have 30 days to resolve the issue. They did an unauthorized transaction against my checking account for the remaining balance about 1 or 2 business days after the bounced checks. I didn’t get a chance to talk to them about the first problem before the second. When I finally did reach someone I was basically told, they told me the wrong thing originally. They said they were not supposed to give me another week and the 30 days after a bounced check is not really true

  • Lila

    I just upgraded a 200 loan through check ‘n go assuming that I would have the additional 175 available. Instead they deposited 123.77 into my account and now expect me to pay finance and CSO fees on a 375 dollar loan. I have acrobat reader but the documents were blank so I could not view. Had I known I would be paying 94.93 on a loan of 323.77 I never would have done it. Never heard of a lender taking finance charges and cso fee out of a loan upgrade. Very confused. I’m able to pay it back 444.93 altogether…just think how they operate is shady. paying 121.16 on a 323.77 loan. btw..I recenty paid off an 800 dollar loan thru advance america in which the fees were 120. if anything, I’d recommend them. Live in Ohio

  • x employee

    I was recently let go from Check n go for not meeting the stores debt goal. In other words, I was fired because of people who did not pay back their loans. The way that they treat the employees is very bad. We have no control over who gets a loan but they hold the employees totally responsible if the loan is not paid back. On my termination paperwork it states that to date I was not meeting my debt goal when in fact I was exceeding it and my store to date still is. They expect us to be their collection agents and want us to harass people on a daily basis. I was also told that I had received some fake SSI letters from customers that I had loaned to but they would not tell me which ones were fake?? Hello?? Is that not a Federal Offense to falsify SSI documentation? I kept asking and was just told more to follow. If this was true, would Check n Go if a legit company not have done something about this? The last 2 months of my employment it was as if I was shunned  I was offered no help and was even told by my acting boss to break policy…which I did not do. There were weeks that I worked over 55 hours. 

    This was my first, and last job in this field. I could never work for a company like this again. Everyday I came home feeling bad, not my kind of thing. Check N Go is nothing more than a modern day Loan Sharking Operation that should be shut down. They even go as far as to offer incentive contests to see who can collect the most money for bad debt by going into peoples accounts.
     
    And the way they treat the employees…well, if you still work there, get out while you can.  
    NEVER, NEVER GO THERE!  

    • Sweetpea28

       I agree with everything you have said, I currently work here. I have only been with the company for 4 months and I am ready to get as far away as I can. This place does things that I do not agree with, I am used to a team environment this place is sooo not that. There was another employee who helped me with my collection calls and the store manager found out and reprimanded this lady for helping me. Managers deny loans to people by their looks, yes I said it, you can be manually denied folks. There should definitely be employee drug testing enforced, because some of the employees here are questionable.

      You can’t talk to upper management if you have a complaint about the store you work at, because the upper management and store managers are all buddies. When there were some issues and I tried to voice my opinion, I was treated as though I was the problem.

      Store Managers hire their friends, with no interview and also help them take the assessment tests. There is so much wrong with this company that I could go on and on, but I won’t JUST STAY AWAY customers and potential employees.

  • Lindseydawn1085

    I took out a payday loan about three months ago. I had been taking the option to “pay it down” until I lost my job about two weeks ago. Obviously when they tried to debit my account last week, it didn’t go through (I had already called them to try and set up arrangements, but those obviously didn’t last). I have been getting calls every 30 minutes from these people since Monday. They called my previous employer today looking for me, and the girl was beyond rude saying that the person that answered the phone had to of been me. Yes people do fall on hard times, however when you threaten me and are rude and nasty to people you contact trying to get your money back (which according to Ohio law, you are charging TOO much in interest) makes me REFUSE to pay you.

    Filing for bankruptcy, and letting my attorney have a field day with these people..

  • Confused99

    My husband took out a pay day loan with these guys 3-4 years ago. Not sure exactly.  He was laid off from his job and stopped making payments on this account 3 years ago.  We have recently been receiving phone calls from collectors saying they are going to issue warrants for our arrest due to the 3 checks that were given when the loan was made.  They have tried to run these checks and of course we closed the account 3 years ago.  They are threatening to have warrants issued for both of us for felony fraud.  I was not part of the loan at all.  Now they are calling asking for my husband as they need to serve him a subpena to appear in court.  Totally confused……………is any of this legal?

    • ChecknGo

      Confused99 – This is not our practice, you should contact Check N Go
      directly to be advised where there account is, and then we will research with
      that agency as well to ensure FDCPA compliance on collection activity.

    • ChecknGo

      Please contact Check ‘n Go directly to be advised where the account is, and then we will research with that agency as well to ensure FDCPA compliance on collection activity. 1-800-561-CASH

  • Christianw_wlms

    In all fairness to the company most of you people try to get too much money out and you cant afford to pay it back. or you apply for a bunch of different online loans that only lead to more bullshit. if you people would stop and think to review every site thoroughly first before applying and to only apply for what you know you could pay back then there would be no problem. so you are all morons for having no clue as to what youre talking about

    • Anonymous

      @ Christianw_wlms- Yeah, because you just know EVERYTHING in regard to EVERY situation that any person using this company has ever had. Go eat a bullet fucktard.

    • Raymond Cox

      People who are always telling others what they should be doing are just annoying. It’s just like the people who would tell people what they should be doing when the issue of how banks have changed how they handle overdraft fees came up. These same kind of people try to tell someone what kind of job they SHOULD have, so they don’t have any financial issues.

  • confused and aggravated

    I have just received information today that I had supposedly gotten a $1000 loan back in 2008 and had the money deposited into my ex-husbands bank account.  They told me if I paid so much amount they can take my name of the loan and keep me out of court and charge my ex with fraud also. They said once he is arrested his bond will be so much so that I will get my money back from his bond.  How is it that a person can get a loan online and ask for it to be deposited into someone elses bank account other than their own and check n go doesn’t bother to call the person applying for the loan to verify they were the one actually getting the loan and to verify they are wanting it deposited into someone elses account.  I’m not sure what to do about this because at the time the loan was applied for and deposited into his account, I was still married to him but we lived seperately.

  • Marchant22

    I took a loan out with Check N Go a while ago.  I went through some major life changes and forgot about this debt.  The recently contacted me and I was able to set something up.  When I couldn’t make the arragement we had set up, I called them and they said ok we will call you on the date it was due and set something up.  They still took the payment and left me with a negative balance and over draft fees in my account.  I tried to call my representative to discuss this with her and I got yelled at and hung up on by a girl named Alicia.  I would NOT recommend this company at all.

  • Karen King

    Today I looked into my account and saw where Check N Go had taken $30.00 out of my account that I did not authorize. When calling, the person I spoke to gave me the run around about it and even tried to push a loan on me as well. I told her all I wanted was my money back into my account. Instead she offered my gas vouchers. How do I resolve this and any future incidents like it.

  • just a warning

    As a former employee of check n go I can tell you from insider experience that they are ripping the customers off. If they read their loan agreements they will see that they are getting charged a 10.00 credit check fee and a 2.50 processing fee. As associates we are told we have to more or less bully the customer into taking the biggest amount they are eligable to get. They also want us to con the customers into cashing their checks in the store so that they can get a portion of the money back that they just loaned the customer. I also agree with a previous post about how they treat their employees and managers. I have seen my previous manager work as much as 15 extra hours a week and only get paid half his hourly rate. They will also force you to work 10 hour shift with no breaks or lunches. This company is getting elderly people into debt that they can not get out of. I believe that all these places are good for is an emergency situation. Pay it off and never go back.

    • Raymond Cox

      Are their any Payday places out there, online or in person, who don’t charge a higher interest rate for the larger amounts. I’ve seen some where the difference between a $300 and a $400 is as much as 90% interest. At least he online ones give you the option of just paying the service fee and giving you an extension until the next payday. In some ways I blame the banks. They should offer slightly cheaper cash advances to loyal customers who’ve had direct deposit for a certain frame of time. I’m with Wells Fargo, and they don’t even do it in my state. IN the states where they do it, it’s about like going to a payday place. I think they charge like 20 for ever hundred you borrow. If these banks can do personal loans where the minimum you borrow is 2K, they can do 1K or less

  • Big Mike

    check and go is a company you don’t want to do business with they are a scam i took out a 2600 loan they told me i have 10 payments to pay which i did paid them over 5200 now they are calling daily being really rude telling me i better call them back i still owe them one last payment slamming the phone down on my answering machine i already filed a complaint with the FTC on them and from what i have learned they charge to much for interest in California 2600 for the loan and you owe 2500 in interest plus 2600 they just scam people needs to be stopped.

  • SCREWYOU

    I cannot say how much I HATE HATE HATE HATE THIS F*CKIN COMPANY. STAY AWAY FROM THIS PLACE. THE PEOPLE WHO WORK THERE ARE PIECES OF SH*T AND THEIR FAMILIES SHOULD DISOWN THEM. CHANGE YOUR NAME TO “WE ARE GONNA F*UCKING RIP YOUR ASS OFF” BECAUSE WE ARE F*CKING PIECES SH*T LIARS.

    LIARS LIARS LIARS SH*T A*S LIARS

    • Sweetpea28

       I currently work for this company, and I can attest to you that not all the employees that work here are like that, but “YES, YES, YES” this is the worst place I have ever worked for. We are taught to lie to our customers, call them 9 times a day (work, cell and references) until there is a live contact, but even then we are taught to threaten these people who take the loans and fall on hard times and can’t pay back. If I knew then what I know now, I would have never left my previous employer to come work for Check n’ Go. So it is not the employees who should be the blame, it is Store Managers and District Managers who are to blame, because the Customer Service Reps are just basically doing what they are told.

  • Mklucas1976

    I’ve been using the checkngo inline process for several months. I’ve just taken my fifth consecutive loan as I’m on a medical leave and not making as much money as I was. I’m in Oklahoma and I’ve read that after your 5th loan, you can set up installments.
    Is this what some of these posts have been referring to?
    Im hesitant to call them and ask since they’ll know my intent to ask for an installment when this 5th Liam isn’t due until the first. What if they tell me that option is not available in my state?

  • SCREWYOU

    DO NOT DO NOT DO NOT USE this SH*ty they are gonna rip you off Company.

  • ds71

    Wow. You know I have always used the online service, and never had any problems.  But I don’t borrow anything more than $100.  I was thinking about applying for a bigger loan, like $3,000, but after reading this page, I completely changed my mind.  Think I’ll stick to the small stuff.  Times are tough, I hope things work out for everyone.

  • J_paek

    Thank god I decided to review check n go before applying for a loan with them… Sounds awful…

  • Sold out

    Check N Go Sold my SSN and my bank account information. I received a $300 loan into my bank account from some overseas company call Sandpoint Capital LLC that I never applied with.  I am Closing my account out tomorrow

  • missou235

    I called to see if I can send in a check and the guy was very rude and said “HOW DO YOU KNOW YOU ARE ABLE TO DO THAT?” As if it isn’t an option. Than the lady told me that i could send it a check but if it isnt there in time, than they will debit my account. So basically “send me a check” and if we don’t clear it we will take the double payment out the same day” Bull crap, no help at all. I am on a leave of absense from work because I just had surgery and they don’t want to help. I wouldn’t EVER do business with them again.

  • HGinadqwriter

    Auto correction ughhh…. I meant I had been repaired to payback in cash notbe debited! Thanks!

  • Ginadqwriter

    Sorry 6:02pm. At that time I was told they were closing so I asked when I could come in today and pay on full and we agreed on 4:15pm. Once more I was told they needed an updated phone number so a little annoyed I gave it again. After getting there to pay it and informed of the situation I was argued with saying I had never called and even if I had the computers would have already been shut down by 6:02pm so my info would not have been put in and since I failed to give them a working number I broke the agreement which allowed then to debit my account early. I was furious! It all cleared my bank just fine and she was like ohh its all good you shouldn’t be upset just go make a deposit at your bank. Well aside from either being called a liar or imaging the phone calls I showed her onmy cell phone record any deposit made after 3 pm will not be credited until the following business day so what happens if my checks bounce because of them? They want you to payback in cash and that is what I was tested for so what now? I am sooo fist rated and this woman claims to be a supervisor! She is a liar! Lease advise on what to do anyone? Thank you!

  • Ginadqwriter

    Until today I would have happily recommended Check n go to anyone as I have used them and paid them back faithfully for 6 yrs. As of today though I will never use them again and here is the reason why: My recent loan I had gone into store and paid for an extension with tomorrow being the due date. I go onto store cash in hand to pay off loan in full and am told that they already turned in a cashiers check because they could not reach me because my number was a non working number. I did have to get a new phone and service 2 wld ago and that day called Check n go and gave them my new number. It’s shows this under recent calls I’ve made from my cell hone to the local Check n go. Then I called 2 days ago and told them I would be in early to sy off my loan yesterday but was unable to get there right then so called them again as they were closing at 6pm and again my phone shows my call to them at 6:3 pm

  • Vwilkins522

    Check N Go Sold my SSN and my bank account information. I received a $300 loan into my bank account AFTER I advised them I did not want it. The loan came from a company I have never heard of. I began receiving roughly 30-50 calls a day along with email from other “lenders” who have taken it to the point of harassment. I was told by one that I had a loan from 2 weeks ago and he is pulling $1500 out of my account. I had to immediately cancel my bank account due to this “unknown caller” threatening me. Check N Go claims they dont sell your informaiton – THEY DO! This was the only lender I applied through. Criminals now have my banking information and there is no way to stop it. Check N Go cant even provide me with WHO they sold my information to. STAY AWAY FROM CHECK N GO. I also filed a complaint with the Federal Trade Commission citing unfair and unethical business practices.

  • bre

    what do u do if u can’t afford the biweekly payments. I’m not even sure if it is legal in California to charge this much interest on a installment loan. Its more than double the original loan amount.

  • Anonymous

    I had a loan taken out with check n go and made a payment last month and was told that my loan ha been paid in full along with a receipt showing a zero balance. Today I started receiving a tremendous amount of calls stating I was being taken to collections for an outstanding lian with check n go. I call back their corporate office and speak with a supervisor there who was extremely rude. After I explain to him that my payment was paid in full and that I have a receipt showing a zero balance he tells me “I know what your trying to do and its not going to work. You need to pay the outstanding balance or your account will continue to stay in collections” I asked for his full name and he just gave me his first name and refused to give out his last name. I dont know whats going on. I have the receipt saying my loan was paid in full.

  • Babygirl84

    I use to work for Check N go in Florida. Only lasted for a few months. The managers over work.their employees n dont like when u ask for days off. They want you to vome in early to help but when you need help they never can. I had asked to work during the day n not close every day. and that don’t happen. My child stayed back because he had no help with school work because I was always at work. I asked for part time ended up with full time hourse. Got threaten to lose my job. N so many things. They way they do customers its crazy n oher managers I don’t even know why they are mangers because they don’t know what they are doing. Even if u need a job don’t work work for them they over work u n treat you like crap…. worse place I ever worked for.

    • ray

      i took 3000$. what they can do if i cant pay

  • Glmorris777

    I recently took out a loan with CheckNGo, and went in to make my first installment payment. I noticed that the advertisement on the wall stated the amount of my loan was for 16 biweekly payments. When I looked over my loan agreement, it has it for 19 payments. I asked the manager to help me with this, she looked over my files, but then got really defensive. She said to call her district manager, that she could not help me. I then asked to get a copy of the flyer that shows 16 payments. She said she was not permitted to allow a copy to leave her store.
    Another thing: I prepaid 2 additional payments on the loan, but they didn’t seem to apply it on the principle. So I am searching for a calculator that will amortize this type of installment loan.
    I would love to hear from someone at CheckNGo to help me out. I did call the number of the District manager, of course she wasn’t there and had to leave a message.
    Thanks,
    GM

  • Tiffany

    I have an installment loan from Check N Go. I notice that the schduled payment that was supposed to be debited out of my account was before the day I would deposit my check. So as a responsible person, I called Check N Go to see if they can change the schduled due date. The repersentative helpfully change my payement status from bi-weekly payment to sami-weekly payment and changed schduled date for Check N Go to debit payment out of my account. I checked my account today and found out that they debited payment twice. So I called Check N Go and even talked to a supervisor and he acknowledge that they didn’t debit the payment twice on the same day out of my account. I asked if they can reverse the payment and debit the payment on the schdule date we agreed on and was told there was nothing they could do. I am a single mother and I don’t have alot of money, this is the reason I went to Check N Go, but they refusing to help even when it was clearly there fault clearly shows that Check N Go is Coperate Crooks. PLEASE DO NOT TAKE ANY LOAN FROM THEM.

    • Tiffany

      I just received a call from the Manager of E-Business Operations of Check N Go. She’d read the post I wrote on the 3/16/2012 and apologized for the experience I had with Check N Go, and offered two great offer to retify my account with them. Thank You Ms Walsh from Check N Go and thank you Mr. Steve Rhode for creating this platform so “average Joes & Joanns” like me can voice out their frustration on these companies.

      • http://GetOutOfDebt.org Steve Rhode

        Great news. Glad your issue was addressed to your satis fact. Pat on the back for Check N Go.

  • Moviebuff009

    I am being harassed by Check ‘n Go.  They called me 5 times today and when I finally answered the operator started yelling at me asking me if I had a job to pay back the loan and that until I pay it back the collection calls are going to continue to come.  I’ve been told laws say they are not allowed to call more than 3 times in a week, yet they already exceeded that limit in one day.

  • Moviebuff009

    I am being harassed by Check ‘n Go.  They called me 5 times today and when I finally answered the operator started yelling at me asking me if I had a job to pay back the loan and that until I pay it back the collection calls are going to continue to come.  I’ve been told laws say they are not allowed to call more than 3 times in a week, yet they already exceeded that limit in one day.

  • Anonymous

    Check ‘n Go is a dishonest and unethical company. Store Managers were encouraged to post false reviews on websites such as Yelp to drive business. They are required to call and harass former customers to take out new loans. Do not do business here.

  • Anonymous

    Check ‘n Go is a dishonest and unethical company. Store Managers were encouraged to post false reviews on websites such as Yelp to drive business. They are required to call and harass former customers to take out new loans. Do not do business here.

  • Ringosastar

    I am also having the same issue. I received a payday loan thru checkngo then all of a sudden a week later some guy begins calling me on my cell phone and work phone telling me that if I dont pay my payday loan back someone is going to come to my work and I will regret it? This is pretty crazy but now I dont even want to answer my phone anymore. ChecknGo helped during the holidays but now I regret getting the loan.

  • Steve Rhode

    Matt,

    Thanks for dropping by. For people that can’t afford their payment to Check ‘n Go, what is the process for them to get a reduced payment or a payment plan they can afford to meet?

    Steve

  • CNG_Answers

    dawn_allard, my name is Matt and I and the Director of Operations for Check ‘n Go’s online processing unit. I want to assure you that we do not sell information to criminals. However, we do work to connect applicants who live outside of our states of operations, don’t have direct deposit or don’t meet our credit requirements to reputable lenders. I hope that you were able to get your issues resolved with those companies that were calling you. Also be advised that if you applied with other “lenders” when you were attempting to apply at http://www.checkngo.com you may have applied with lead aggregators. These are sites/companies that do not actually perform any underwriting or have any intent to directly lend you money. They simply offer your information to the highest bidder.

  • dawn_allard

    Check N Go helped us during some difficult times, but now I found out our information was sold and put into the hands of criminals. My husband is being harrassed at work and on his cell and the information these people have is the same info he gave Check N Go. Although Check N Go helped us keep our lights on and water on, it is now a nightmare. Hope this info helps others.

  • dawn_allard

    Check N Go helped us during some difficult times, but now I found out our information was sold and put into the hands of criminals. My husband is being harrassed at work and on his cell and the information these people have is the same info he gave Check N Go. Although Check N Go helped us keep our lights on and water on, it is now a nightmare. Hope this info helps others.

    • CNG_Answers

      dawn_allard, my name is Matt and I and the Director of Operations for Check ‘n Go’s online processing unit. I want to assure you that we do not sell information to criminals. However, we do work to connect applicants who live outside of our states of operations, don’t have direct deposit or don’t meet our credit requirements to reputable lenders. I hope that you were able to get your issues resolved with those companies that were calling you. Also be advised that if you applied with other “lenders” when you were attempting to apply at http://www.checkngo.com you may have applied with lead aggregators. These are sites/companies that do not actually perform any underwriting or have any intent to directly lend you money. They simply offer your information to the highest bidder.

    • Ringosastar

      I am also having the same issue. I received a payday loan thru checkngo then all of a sudden a week later some guy begins calling me on my cell phone and work phone telling me that if I dont pay my payday loan back someone is going to come to my work and I will regret it? This is pretty crazy but now I dont even want to answer my phone anymore. ChecknGo helped during the holidays but now I regret getting the loan.

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