Is There Anyway to Get My $7,000 Back From J Hass Group? They Did Nothing. – Cheryl

“Dear Steve,

Currently climbing out of debt with absolutely no assistance from J. Hass. They have mislead me the entire way.

Is there any way to recoup the $7000 I have paid into J. Hass? They have done nothing. In the 15 months that I have been signed up with them, they have done nothing. I just found out that there is a lien against our house, I have had my wages garnished, and I have had to appear in court. Through all of this I have complied and am trying to climb out. But again, they have settled nothing for me. All they have done is take $496.00 a month, for 15 months (with 3 months left) out of my savings. I can never get an adequate reply when I call them. Any chance of filing a formal complaint with someone on my side?

Thank you.

Cheryl”

The Answer:

Dear Cheryl,

Your first action should be to send J. Hass Group a letter by some traceable means and ask for a full refund. Let them know if they are unwilling to do that your next step will be to contact your attorney general and file a BBB complaint since they have seemingly provided you with no service.

I will email the J. Hass folks and ask them to comment on this question and see if they have something else to add.

Please update me on your progress by posting updates here in the comments section of your question. I’m very interested in how this works out for you.

Big Hug!

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  • Bill

    I too have a great deal of trouble with the J. Hass Group. I today have filed complaints with the FTC, BBB, and i found that J. Hass is not a member of the BBB there is no local phone number. I am prepairing to file a complaint with the  attorney general I will not stop there. They have taken me for greater than 14k. I will file a report with the  US  attorney general if i need to.

    i am more than willing to join in a class action suit if those of us that have been defrouded by the J. Hass group, are willing and able.

  • Jeremy Hass

    Cheryl,

    Steve contacted me and let me know of your posting. It is my understanding that we successfully resolved your issue over the last 24 hours and were able to work out a very nice arrangement on one of your accounts. Thank you for bringing this matter to our attention via our [email protected] hotline. This is the best way for clients to reach us as emails get routed to the proper department and personnel very quickly. If you should have any further questions, please feel free to contact us.

    Kind regards,

    Jeremy Hass

    • Ann

      Did this hotine get fixed? It took me over 2 months to get a response from anyone.

      P.S. Did I hear you offered Cheryl a refund? Didn’t think so

    • Bill

      Yes, I have emailed everything to
      your info address and still no help for my 500+$ a month. 500 sounds like a
      small amount until you add it all up to 14k over the last 2+ years.  the numbers all send me to your so called customer
      service. I called 8 times today and requested to speak to a supervisor. I can’t
      be sure but I think they handed it to the telemarketer sitting next to them. Every
      Number even the one from the BBB sent me to your call center in  Manila, Philippines. They did not have any
      contact info in the USA.  I can’t get any
      help and you are making bank in telephone sweat shops for 25Cents an hour or
      maybe a month. That I don’t know. I can tell you that the BBB, FTC, and the Attorney
      General will be contacted.

  • http://GetOutOfDebt.org Steve Rhode

    For the record, after I posted this article I emailed Jeremy Hass and gave him the link to it. I suggested he write a response to it.

    We traded a round of emails about this but I’m waiting for Jeremy’s public posting of a comment affirming he will look into this matter. As I explained to him, this would be a perfect opportunity for people to see and evaluate the customer service from his company.

    Steve

  • paul

    I think you should al file a complaint with the federal trade commission, I am going through similar things with J Hass, they denied me any refund and stated they are within the contract to keep my money. However I will not stop. If the FTC or attorney general sees similar complaints they may file a class action suit. I am sorry to here about your issues, they also.mislead me and then started to avoid me. Their practices are unethical in these times and if they want to continue operating as status quo then their life will be short. Be persistent.

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