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Home > Steve's Blog > Photography > September 11, 2010 – Picture of the Day

About Steve Rhode

Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
  • Steve Rhode

    I shed my PC ways several years ago and now live in an Apple house and for me, it was the best thing that happened to me with computers since I first started working with them in 1977. While Apple products may cost more initially, they last and last.

    I’m typing this right now on my MacBook that I bought over three years ago. I use it on a daily basis. My previous PC laptops usually lasted a year before they needed to be replaced. This one isn’t showing any signs of wear yet.

    Another thing I don’t miss from my PC days are the constant software updates, fixes and patches from MS. Maybe things have become better with W7.

    And one more thing, I’ll gladly pay a premium for the most amazing customer service I have ever received from any computer vendor, Apple. I can walk int any Apple store and get while you wait service on my Mac. Here are two examples.

    A year ago my mother was in the hospital recovering from cancer surgery. Slowly my iPhone battery drained and died and I could not get it to charge. Needing to be in touch after I left the hospital I ran to the nearest Apple store and as I entered an employee was walking out the door saying good-bye for the day to his co-workers. He asked me if he could help me on his way out. I explained that I was a bit freaked out about my phone dying and he stopped, turned around, promised me he’d get me out of the store with a working phone and do it while he was off the clock.

    In the end I didn’t need to get a new phone. it turned out to just be an issue with me trying to charge my phone off my USB port instead of the charger.

    The second most amazing Apple experience happened in San Francisco. I had bought my MacBook when I lived in the UK and I had a UK power supply. Since I was in the process of moving back to the U.S. I wanted to buy a U.S. power supply. The guy at the store said he couldn’t sell me the U.S. supply because he was giving it to me for free for being a loyal Apple customer. And he did.

    Today I was in the store in Raleigh, NC. As you can see in the picture, It was packed, but there were 20+ employees in there (look for the blue shirted employees in the picture). In five minutes I found what I was looking for, the salesman remembered me from last time, we had a great conversation, I was checked out on a handheld device in 15 seconds and on my way.

    I challenge you to get the same level of customer service at the Windows store. :-)

    Steve

  • John Kim

    Apple stores are always so busy and over hyped

  • John Kim

    Apple stores are always so busy and over hyped

    • http://GetOutOfDebt.org Steve Rhode

      I shed my PC ways several years ago and now live in an Apple house and for me, it was the best thing that happened to me with computers since I first started working with them in 1977. While Apple products may cost more initially, they last and last. I’m typing this right now on my MacBook that I bought over three years ago. I use it on a daily basis. My previous PC laptops usually lasted a year before they needed to be replaced. This one isn’t showing any signs of wear yet.Another thing I don’t miss from my PC days are the constant software updates, fixes and patches from MS. Maybe things have become better with W7.And one more thing, I’ll gladly pay a premium for the most amazing customer service I have ever received from any computer vendor, Apple. I can walk int any Apple store and get while you wait service on my Mac. Here are two examples.A year ago my mother was in the hospital recovering from cancer surgery. Slowly my iPhone battery drained and died and I could not get it to charge. Needing to be in touch after I left the hospital I ran to the nearest Apple store and as I entered an employee was walking out the door saying good-bye for the day to his co-workers. He asked me if he could help me on his way out. I explained that I was a bit freaked out about my phone dying and he stopped, turned around, promised me he’d get me out of the store with a working phone and do it while he was off the clock.In the end I didn’t need to get a new phone. it turned out to just be an issue with me trying to charge my phone off my USB port instead of the charger. The second most amazing Apple experience happened in San Francisco. I had bought my MacBook when I lived in the UK and I had a UK power supply. Since I was in the process of moving back to the U.S. I wanted to buy a U.S. power supply. The guy at the store said he couldn’t sell me the U.S. supply because he was giving it to me for free for being a loyal Apple customer. And he did.Today I was in the store in Raleigh, NC. As you can see in the picture, It was packed, but there were 20+ employees in there (look for the blue shirted employees in the picture). In five minutes I found what I was looking for, the salesman remembered me from last time, we had a great conversation, I was checked out on a handheld device in 15 seconds and on my way.I challenge you to get the same level of customer service at the Windows store. :-)Steve

  • Steve Rhode

    Apple haters are just converts waiting to happen. I’ve added a whole year to my life not having to reboot anymore.

  • Thomas J. Fox

    You should put a warning so us Apple Haters would not have to see such blasphemy.

  • http://twitter.com/ThomasJFox Thomas J. Fox

    You should put a warning so us Apple Haters would not have to see such blasphemy.

    • http://GetOutOfDebt.org Steve Rhode

      Apple haters are just converts waiting to happen. I’ve added a whole year to my life not having to reboot anymore.

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