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Persels & Associates – Scam, Complaint, Review, or Praise?

Please share your experience with this debt relief company and provide your review and feedback, in the comments section below.

The goal of this page is to allow people to share information that may be important to help others to make a more informed decision regarding their experience with this debt relief company. Here are some potential questions you might be able to provide feedback about.

  • How did you feel about the customer service experience you received?
  • Was the company easy to communicate with before or after you became a client?
  • Did the company respond to your communications promptly?
  • What were the fees charged for the services you received?
  • Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
  • Was the program successful for you and accomplish the goals you had when you entered the program?
  • Did you have a really good experience you can share?
  • Did you have a bad experience you want to share?
  • Is there any other information you’d like people to know that might be considering the services of this company?

It is important to understand when reading comments below that they are the opinions of the individual posters and may not be representative of the overall impression of all consumers that may have or have not used the debt relief services of this company. But everyone does deserve to have an opportunity to express their opinion, even the debt relief company itself, be it good, bad, or indifferent.

Would you recommend Persels & Associates to others?

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Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
  • Jayne Hartwig

    i am so disapionted in this company. i was with care one and dmp was transfer to persel and assoc. they did help with 5 of the accounts i had. but, now nothing. they do not return phone calls. i had to go to court for one of my accounts. other then them tell to show up, they have done nothing for me. i had to stettle the matter my self.

  • JLZ718

    Since 2009, Persels has paid 3 small accounts, leaving 5 larger ones unsettled.  I have contacted them numerous times in regards to money I have set up in an escrow account with them only to be ignored.  They are con artists and should be shut down.  They take advantage of those in debt.  I have no doubt I will never receive the money that I am legally entitled to as I am unable to find a way of getting in touch with them.  I’m glad they’re being sued and wish the plaintiffs the best of luck.

    • Errick

      You did sue them and settled your case and did receive a fair and equitable amount ($0.00), I’m surprised you don’t remember it.  Perhaps your memory is not what it once was.  You also seem to have forgotten their number 410-512-5500.

  • Tmccarthy

    I started off with a total debt of $25,500, BOA (aprox $19,000) and Visa (aprox $6,500). I began my “debt relief” journey 8/2009 with Care One (an affiliate with Persels). In less than one year I paid Care One $7083. They paid out to my creditors $5773- leaving $1310 for their fee’s etc. They then recommended that I transfer over to Persels and Associates, thats when I believe things began to become very unclear and very possibly fraudulant.  I started with P&A 5/2010 and ended 4/2012 in this 2 year period I paid them a grand total of
    $10,119.00 of which $5,918 went to my debt and $3,288 went to P&A.  I believe if I continued on paying P&A $500/month they estimated that I have aprox 17 months left to pay off BOA’s contract. Visa setteled and I was able to pay off that card for over half of what I owed. I believe after contingency and monthly payments I saved under $1000 dollars off of my total debt. BOA settled for aprx 50% of what I owed somehwere in the ball park of $9500.00. I have never missed a monthly payment so I was suprized when I received an e-mail from P&A stating that BOA had cancelled my contract. When I called they stated that this was “normal” and to continue making payments to them and they will try to re-negotiate soon. It appears that they were taking out fairly large sums on money out of my trust for their contingency fees and my monthly payments to BOA were not being sent out. They told me frequently never to call my credit card company and it my jeopardize my chances for settlement. I called BOA to get the story payment infor etc. They told me that they never cancelled my contract and that they had not received payments since feb 2012. They told me to take over payments and so I cancelled my account with P&A. When I called them to inquire why they told me my account was cancelled when in actuality it had not. All they would say was that they saw that my account was cancelled. So basically I believe they were trying to extend my business with P&A for profit. So essentially between Care One and P&A I paid a grand total of $17,202 towards a debt of $25,500 (which to date my debt since 2009 has not been completed. I will be paying BOA $630.00 for the next year-total of $7500.00 (saving myself a qusetionable $300 from my total debt dating back from 2009). I completly believe I would have been better off both finacially, saved less time and aggrivation if I decided to go to BOA internal settlements dept. from the beginning. They agreed that my debt would have been satisifed by now. If I continued to pay P&A and wait for resettlement who knows how much they would have collected in their bogus “contingency fees”. I cannot believe these “lawyers” stay in business. I really regret the trust I placed in these sub-human opportunistic ass holes.
    [email protected]

    • Errick

       I think you should remove this post, it is very insulting especially since you have settled all your claims with this law firm, and received a fair and equitable amount ($0.00) for them.  Shame on you.

  • Amanda

    As I enter the 3rd year of my involvement with Persels and Assoc. I look back at my experience very differently than I did when I joined their program. Starting the program, I had approximately $23,000 in credit card debt on (5 different cards).

    In my 29 months with the program, I have paid Persels $11,014. They have been able to settle 3 of the accounts; however, they ended up settling them for MORE than the balance was the day I stopped paying the bills. After all the late fees and charges, my total debt skyrocketed to over $34,000.

    The two larger accounts combined now total $24,623 which is more than the original debt! Those two accounts are currently suing me for the full balances. Much to my disappointment, Persels only provided me with a phone call from a lawyer. There is no physical representation and in my case, the lawyer pretty much told me that there is nothing they can do. The credit card company holds the cards right now. She advised me to figure out a way to pay it.

    So, looking back, I don’t blame Persels. In a way, they were upfront and honest. I just made a bad decision. I should have contacted the credit card companies and dealt with them directly.

  • Amanda

    As I enter the 3rd year of my involvement with Persels and Assoc. I look back at my experience very differently than I did when I joined their program. Starting the program, I had approximately $23,000 in credit card debt on (5 different cards).

    In my 29 months with the program, I have paid Persels $11,014. They have been able to settle 3 of the accounts; however, they ended up settling them for MORE than the balance was the day I stopped paying the bills. After all the late fees and charges, my total debt skyrocketed to over $34,000.

    The two larger accounts combined now total $24,623 which is more than the original debt! Those two accounts are currently suing me for the full balances. Much to my disappointment, Persels only provided me with a phone call from a lawyer. There is no physical representation and in my case, the lawyer pretty much told me that there is nothing they can do. The credit card company holds the cards right now. She advised me to figure out a way to pay it.

    So, looking back, I don’t blame Persels. In a way, they were upfront and honest. I just made a bad decision. I should have contacted the credit card companies and dealt with them directly.

    • Paul

      My situation was similar.  However one creditor (Citibank) sued me in the State of California even though the debt was less than $1,000.  A Persels lawyer helped me by sending completed forms which I filed (fees waived due to income) at the local courthouse.  The case took almost a year and in the end we settled at the last moment for the amount owed (no legal fees) paid over a 12 month period.  So I wonder who won here???  A complete waste of County court and taxpayer money in my opinion,

  • Errick Fuchs

    The Kansas Office of the State Bank Commissioner has issued a summary order to cease and desist against two related companies and their owners for violating the state’s Credit Services Organization Act.

    The Order alleges Persels and Associates, LLC, Towson, Md., and Consumer Law Associates, LLC, Frisco, Texa,s as well as owners, Neil Ruther and Lisa Perillo, have engaged in debt settlement activities with Kansas consumers in violation of Kansas laws. Specifically, the agency’s order alleges the companies and owners:

    — Delayed payment of consumer’s debt to increase cost, fees, or charges payable by the consumer.

    — Misrepresented material facts or made false promises intended to induce consumers to enter into debt services agreements.

    — Engaged in fraudulent or deceptive acts or practices in connection with the offer or sale of services of a credit services organization.

    — Structured debt management service agreements in a manner resulting in a negative amortization of consumer debts.

    The order seeks restitution for consumers and a fine of more than $8 million and seeks to prohibit the companies and their owners from continuing to engage in such business with Kansas consumers.

    “We’ve seen this so called ‘attorney model’ in several of our investigations of illegal debt settlement activity. We believe some companies have attempted to organize themselves in such a fashion to claim an exemption from oversight by our agency, depriving Kansans of the protections in the law”, remarked Kevin Glendening, Deputy Bank Commissioner.

    “Generally, in debt settlement schemes promises are typically made to consumers to help reduce debts, stop collection efforts, improve credit ratings, and so forth. Companies may claim to be exempt from oversight due to the involvement of a local attorney. However, our agency believes many of these companies simply “rent” the local attorney’s law license in an attempt to avoid the consumer protections contained in the law, including limits on fees and charges. In some instances, consumers never speak to or meet with the attorney. Typically, the attorneys do not appear in court on behalf of the consumer if they are sued by their creditors. It can delay the court process and certainly cause great harm to consumers,” Glendening said.

    Consumers with complaints or concerns about debt settlement companies are encouraged to contact the Office of the State Bank Commissioner at 1-877-387-8523 or at 700 S.W. Jackson, Suite 300, Topeka, Ks. 66603.

  • Errick Fuchs

    The Kansas Office of the State Bank Commissioner has issued a summary order to cease and desist against two related companies and their owners for violating the state’s Credit Services Organization Act.

    The Order alleges Persels and Associates, LLC, Towson, Md., and Consumer Law Associates, LLC, Frisco, Texa,s as well as owners, Neil Ruther and Lisa Perillo, have engaged in debt settlement activities with Kansas consumers in violation of Kansas laws. Specifically, the agency’s order alleges the companies and owners:

    — Delayed payment of consumer’s debt to increase cost, fees, or charges payable by the consumer.

    — Misrepresented material facts or made false promises intended to induce consumers to enter into debt services agreements.

    — Engaged in fraudulent or deceptive acts or practices in connection with the offer or sale of services of a credit services organization.

    — Structured debt management service agreements in a manner resulting in a negative amortization of consumer debts.

    The order seeks restitution for consumers and a fine of more than $8 million and seeks to prohibit the companies and their owners from continuing to engage in such business with Kansas consumers.

    “We’ve seen this so called ‘attorney model’ in several of our investigations of illegal debt settlement activity. We believe some companies have attempted to organize themselves in such a fashion to claim an exemption from oversight by our agency, depriving Kansans of the protections in the law”, remarked Kevin Glendening, Deputy Bank Commissioner.

    “Generally, in debt settlement schemes promises are typically made to consumers to help reduce debts, stop collection efforts, improve credit ratings, and so forth. Companies may claim to be exempt from oversight due to the involvement of a local attorney. However, our agency believes many of these companies simply “rent” the local attorney’s law license in an attempt to avoid the consumer protections contained in the law, including limits on fees and charges. In some instances, consumers never speak to or meet with the attorney. Typically, the attorneys do not appear in court on behalf of the consumer if they are sued by their creditors. It can delay the court process and certainly cause great harm to consumers,” Glendening said.

    Consumers with complaints or concerns about debt settlement companies are encouraged to contact the Office of the State Bank Commissioner at 1-877-387-8523 or at 700 S.W. Jackson, Suite 300, Topeka, Ks. 66603.

    • Otter805

      Glad I don’t live in Kansas because they are obvioulsy on the side of the blood sucking credit card companies that scam and deceive way more than the debt settlement companies.  Not to mention a court system that allows those same companies to drag into court with even more fees un-employed no asset individuals owing less than $1,000 dollars in debt.

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