My friend Damon Day published an article today about a consumer that contacted him for help in securing a refund for debt relief services.
The story goes that Dinah spoke to a sales rep who identified himself as being part of Freedom Debt Relief but then signed Dinah into a program with Express Debt Settlement. Dinah then paid $17,000 in fees to Express Debt Settlement who was working with Simon & Bocksch.
After paying $17,000 in fees and without a single debt settled and having been sued by included creditors three times and now having a wage garnishment, Dinah asks for a refund. Seems totally reasonable. In fact it sounds generous on Dinah’s part that was all she was going after.
Instead what Dinah got was the following email Damon is reporting from Ari Dinov, the president of Express Debt Settlement.
I am glad you have sent a dozen emails in the last 2 weeks because this is all evidence that I have, that you are constantly harassing me and my company.
I am advising you to stop immediately or I will have no choice but to file a lawsuit against you for slander, defamation of character and harassment.
Like I mentioned to you previously you signed a 5 year contract with my company and you are only 1/3 of the way through, your expectations have been unrealistic especially because you knew that your fees are collected in their entirety upfront as referenced in the customer agreement that you read and signed.
I have further advised you that it would be in your best interest to remain in the program because your fees have already been paid and we will be able to settle some of your accounts in the next few months, however you keep harassing me, my company and my employees with “insane” acquisitions and metaphors .
I am giving you 1 final warning to stop or the next time you hear from me will be from my attorney’s filing suit against you.
But wait, that’s not all. Read the rest of the story here.Express Debt Settlement Takes 17K and Refuses Refund? WTH by Steve Rhode