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My Home Loan Advocate – Consumer Complaint – 11-4-2011

Date This Problem Happened: August 1, 2011

State You Live in: California

Race/Ethnicity: Asian

Age Range: 21-35

Total Amount of Fee Paid: $3,000

Company Name: My Home Loan Advocate

Company Address:

701 Palomar Airport Road
Carlsbad, CA 92011

Company Telephone Number: 877-545-9119

Website of Company: hoalmpipeline.com

Consumer Statement:

I am writing on behalf of my father in law (who does not speak much English). He, like MANY others, was upside-down in his home loan and had an ‘option arm loan’. He had a few friends that informed him that they were successul with their loan modifications and had used ‘My Home Advocate’. So, we met with Tami Steffen (who came to the house) and had them fill out stacks of papers; they paid $3000.00; she collected some tax info. etc. — and informed them they would be in contact through the ‘pipeline’ and give updates. Now, I did my research online for MHA (BEFORE we had Tami over to the house) and there was NOTHING on them or against them. So, I figured it was safe.
All started well. I was seeing the weekly updates of what the Bank of America rep was saying; what MHA was saying; and what we were saying – and all the reports we gave and signed for BOA. Also, we were getting notices in the mail from BOA informing us that we were behind and they acknowledge we were going through a loan mod. Thought all was well.

Then after a year and a half; we kept bugging MHA on why it is taking so long — and they kept informing us it was BOA (whom I know is being pretty ‘tough’ on loan mods at this time; and rejecting many — as I head the Collections Dept at a prop. mgmt. co). So, I kept with it and was always in contact with MHA through the pipeline.
Then on day in August (2011); I receive a notice on the pipeline that Farrah who was handling our case (MHA) was no longer there and we got all the info for a Carley in their office. So, she was contacting BOA and I was seeing the person’s responses, etc.
Then I get an urgent email (on my hotmail) from a [email protected] saying reads:
Hello,

With the utmost confidence, we are turning your case over to an Attorney by the name of Andrew Moher. Due to financial difficulties, HOALM has searched for assistance with your case and the Law Offices of Andrew A. Moher, APC, is offering to take on your case, AT NO ADDITIONAL COST WHATSOEVER FOR THE MODIFICATION, and will diligently work with your circumstances to obtain the best possible modification for your home loan. He is willing to review and possibly accept other legal matters as well.

Attached is the contract that you will need to print, read, sign, date and fax back to 619-923-3303 To retain his services so can start working on your case. Also, please email him at [email protected] to schedule a time for him to contact you for review.

Should you have any questions, please do not hesitate to call me directly!

Thank you and God bless!

With warm regards,

Stephen Vesper
Loss Mitigation Executive
701 Palomar Airport Road
Carlsbad, CA 92011
Office: 877-545-9119
Direct: 760-216-4282
Fax: 877-490-4711
Web: www.hoalmpipeline.com

So, I continue to call the office (as well as my boyfriend; to help his parents) and no response. I write on the pipeline and no response. He called the Attorney and the Attorney informed him of his father’s options at this time (since the mortgage hasnt been paid in over a year) = BK or walk-away. So, now as we continue to contact MHA (as we were told a refund would be given of our 3K if modification wasnt approved by BOA); and my boyfriend has gone to office — no such thing.

OK…his parents got scammed. Easy to see that.

BUT…now this Attorney has been in contact with us and asked me if there was a sale date on the home. I informed him there was a NOD filed on 09.26.11 by the lender. We were told there would be no additional cost for this Attorney (by the email from Stephen at MHA) and the Attorney notified my boyfriend that he is not making money on this – he is helping the clients of MHA since they are having ‘financial difficulties’. I thought that was kind of ‘fishy’ since I dont know one Attorney that works for ‘free’ or to ‘help’ others (sorry). So, the Attorney has since emailed my boyfriend and I to keep in contact. I forwarded him an NOD copy – and I looked up his website. http://moherlaw.com/about-us

But — a website does not help the ‘average joe’ find anything on anyone. I am at a loss as to what to do now for my inlaws.

I did confirm with my good friend and saw the paperwork he signed with his lender — and MHA was able to get his loan mod set….AND he had an NOD filed on his home, as well. So, it is not a full scam, I will admit.

I, also, found this today.

http://www.ripoffreport.com/loan-modification/homeowners-advocate/homeowners-advocate-loss-mitig-0a527.htm

So, I dont know what to do from here. I am thinking at this point that the best option is for them to just walk away. But I am hoping that this Attorney is legit.

THANK YOU for your time on reading this.

Steve Statement

We sent a letter to the company at the address given by the consumer and asked them to publicly respond to this complaint.


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