Date This Problem Happened: December 6, 2011
State You Live in: Nevada
Age Range: 51-65
Total Amount of Fee Paid: $30
Company Name: iLender Assistance
11 Desert Lane Suite 2241
Las Vegas, NV 89102
Company Telephone Number: 888-475-9335
Website of Company: ilenderassistance.com
I was looking into homes for rent, there was an offer of a rent to own your home. I clicked on the site and filled in information which said it would cost $1.00 to do a credit check for funding.It seemed odd to me so I went ahead and cancelled. Later when looking at my bank statement they charged me $30.00.Which they did not have permission to do. I did not see anything stating when I went into the website thinking it was a rent to own your home. there was to be a $30.00 charge for what I do not know. So I called the number on my bank statement – spoke with a lady you could barely understand, went back and forth about refunding my money. When I told her that I would report the withdraw to my bank as a scam she then said I would receive a refund. She gave me a confirmation #4A4D1. It has been several weeks and still no refund. I have tried contacting the same number and it now tells me it is no longer in service.
Consumer Action Taken:
Was on the phone with one of the CSR and explained the $30.00 withdraw from my bank account was not authorized. Funny they never really answered my question exactly what it was for I never did get a direct answer or explanation.
Argued with her for a long time – first she told me I was not in their file and could not find the account, took them 10 minutes to finally find my account. Then she told me I had signed up for the service but never told me what service it was or what it was for? I then told her I would report them to my bank as a scam and they were not authorized to take money from my account. Finally she gave me a confirmation number. I never have received the refund and now the phone number is no longer in service.
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iLender Assistance - Consumer Complaint - 1-16-2012 by Consumer
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