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Innovative Wealth Builders – Consumer Complaint – February 10, 2012

Date This Problem Happened: October 4, 2010

State You Live in: Virginia

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $2,593

Company Name: Innovative Wealth Builders

Company Address:

28059 U.S. Highway 19 North
Clearwater, Florida 33761

Company Telephone Number:

Website of Company: youriwb.com

Innovative Wealth Builders   Consumer Complaint   February 10, 2012

Consumer Statement:

I, too, recieved a phone call from Innovative Wealth Builders, Clearwater, Florida, who presented themselves as debt relief counselors. Stupidly I gave them a credit card number, and they did not hesitate to charge me for the initial payment of $995. They assured us our money was 100% refundable if they did not save us at least $3500. Therefore, I thought it was a low risk commitment, and wanted to review the package. I waited for my “personal financial package” , and even called them after a week to ask them when I would recieve it. My folder, which was nothing more than template forms and questionaires asking for additional financial info, arrived approximately 2 weeks after our initial phone call. Upon review, we decided we did not want to follow through with their debt reduction plan.

In the interim, they charged me an additional $1598, which they said was an error, and would be refunded.
I immediately reported my concerns to my credit card company, and filed a dispute.

Consumer Action Taken:

I have documented numerous phone calls to IWB requesting my refunds. They said I missed the 7 day period for me to rescind the contract, but, I argued that I did not even recieve the packet for review for at least 2 weeks after our initial phone call. They said I had to return the packet, with my financial info, before they would process or send me a Refund Request form. One day, I spent more than 3 hours on the phone with several different people at IWB trying to resolve this matter, but they give scripted answers, and hollow promises. I was even given a confirmation number for my refund, and that appears to be bogus. My credit card company can’t help me because I don’t have any “paper trail” from this company which would document my interaction with this company. They even played back my recorded phone call to me, where I agreed to the $995,however, that verbal agreement was upon the understanding that they would u phold their part of the deal as well. All it did was work against me, and give them damming evidence that I agreed to a one time charge of $995.

Note:

The Myvesta Foundation sent a letter to the company at the address given or found and asked them to publicly respond to this complaint.


If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

Innovative Wealth Builders - Consumer Complaint - February 10, 2012 by

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Consumer
This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
  • Caleph2

    Whew!  I feel as if I escaped shark jaws this morning…received a call from this IWB company around 8:30 a.m. from a ‘local looking’ phone #.  I listened to the young woman explain what they offered, and gave her the # off one of my credit cards so she could check to see if I would qualify for their program…then a different person came back on the phone after about 30 seconds, a young man, who did his best pressure routine, saying they needed more information on other credit cards…”just a little more information” was what he said…red flag there…I refused to give him anything more and started asking questions about his company and how they got my name…he seemed to have all the answers, but I knew this wasn’t right, so I hung up and called my credit card company immediately and canceled that card.  Beware!

  • Kimtthomas

    I had the exact experience with Innovative Wealth Builders!  I fought with them for 6months. Finally, I filed a complaint with the Florida Dept of Consumer Protection/Consumer Affairs,  and I filed a complaint with the Federal Trade Commission, and my credit card. Some shifty lawyer has written their documents, which are shady and slippery, but apparently not illegal.  After recieving their packet, I chose not to participate, and I did not send them any personal financial information, but they claimed I could not get a refund until I returned my paperwork.  They even charged my card twice, before they sent me documents to read and review.  I called to cancel and they said the charges were in error, and they said I could not get a refund for the $995 until I returned my financial planning paperwork.
    My advice:  Keep documenting every phone call or communication; names, dates, refund ID #; send a certified letter and keep the reciept.  This company will not create a paper trail for you to submit as evidence in your complaint, so the cards are stacked against you. 
    Result:  I got a partial refund because the FTC investigated, and they have put this company on a “red” list to watch!  Persistence and Patience  will win out.  This company is shady, and should be shut down, but, you need to file a complaint!

  • Karen

    I dealt with a Nicole Halasyn in the customer service department and her voice was extremely annoying.She not only pressured me to stay in this scma but also told me I had to send my paperwork in or else Im not getting my money back.I wish this company would be shut down already.I felt she was of no help and I couldnt turn to anyone for help so I figured I should write it on here for everyone to know what she and everyone else there is up to.They pray on the weak and old and im so regretful for doing this and I will never see my money back.Lesson learned but Im already hiring a lawyer

  • Jane Lynn

    I received a call from Innovative Wealth Builders.  I went through the first person who took information from me…the next spoke to me about all the guarantys and their up front fee of $1,995.00.  I could hardly get a word in…but said I would NOT sign up with them…..She continued to say her script and follow it up with “do you understand”?  Even though I explained that I knew what she was saying…I said I would NOT sign up with them.  I wanted time to research the company.  I had never heard of them before.  As I was speaking with this person, I went online and didn’t like what I saw.  I let her know that that was what I was doing.   They are trained well and she had “all” the answers.  I was firm and said I did NOT want to use their services.  I eventually was sent to yet another person.  He too tried to convince me to use their services and threw out large sums of money I would save…again I said I would NOT sign up with them.  I did not want my credit card charged for their $1,995.00 fee.  The conversation ended up with a comment from him saying “good luck with your high debt”.
     
    It was not a pleasant experience.

    July 21, 2012, Minnesota.
     

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