Date This Problem Happened: October 4, 2010
State You Live in: Virginia
Age Range: 51-65
Total Amount of Fee Paid: $2,593
Company Name: Innovative Wealth Builders
28059 U.S. Highway 19 North
Clearwater, Florida 33761
Company Telephone Number:
Website of Company: youriwb.com
I, too, recieved a phone call from Innovative Wealth Builders, Clearwater, Florida, who presented themselves as debt relief counselors. Stupidly I gave them a credit card number, and they did not hesitate to charge me for the initial payment of $995. They assured us our money was 100% refundable if they did not save us at least $3500. Therefore, I thought it was a low risk commitment, and wanted to review the package. I waited for my “personal financial package” , and even called them after a week to ask them when I would recieve it. My folder, which was nothing more than template forms and questionaires asking for additional financial info, arrived approximately 2 weeks after our initial phone call. Upon review, we decided we did not want to follow through with their debt reduction plan.
In the interim, they charged me an additional $1598, which they said was an error, and would be refunded.
I immediately reported my concerns to my credit card company, and filed a dispute.
Consumer Action Taken:
I have documented numerous phone calls to IWB requesting my refunds. They said I missed the 7 day period for me to rescind the contract, but, I argued that I did not even recieve the packet for review for at least 2 weeks after our initial phone call. They said I had to return the packet, with my financial info, before they would process or send me a Refund Request form. One day, I spent more than 3 hours on the phone with several different people at IWB trying to resolve this matter, but they give scripted answers, and hollow promises. I was even given a confirmation number for my refund, and that appears to be bogus. My credit card company can’t help me because I don’t have any “paper trail” from this company which would document my interaction with this company. They even played back my recorded phone call to me, where I agreed to the $995,however, that verbal agreement was upon the understanding that they would u phold their part of the deal as well. All it did was work against me, and give them damming evidence that I agreed to a one time charge of $995.
The Myvesta Foundation sent a letter to the company at the address given or found and asked them to publicly respond to this complaint.
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
Innovative Wealth Builders - Consumer Complaint - February 10, 2012 by Consumer
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