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Home > Scam Reporter > Universal Fidelity LP – Consumer Complaint – 2-29-2012

Universal Fidelity LP – Consumer Complaint – 2-29-2012

Date This Problem Happened: February 28, 2012

State You Live in: Washington

Race/Ethnicity:

Age Range: 36-50

Total Amount of Fee Paid:

Company Name: Universal Fidelity LP

Company Address:

P.O. Box 941911
Houston, Texas 77219

Company Telephone Number:

Website of Company: payuflp.com

Consumer Statement:

I received a very official looking letter on 2/28/2012 from Universal Fidelity LP stating that I owe $23.16 to the successor of Hollywood Video for two rentals in Sept.2009. It seemed fishy to me that it would be almost 2 1/2 years ago, and the amount seemed weird to me…too much for a late fee, and not enough for the cost of dvds, also, I was very careful to return my videos, and I’m pretty positive that we’d stopped renting from Hollywood Video at that time since my husband (who I was dating at the time) had a membership at Blockbuster, and he was bringing videos over to my place.

Consumer Action Taken:

I haven’t contacted them yet, as I don’t think it’s legit. Seems like many people are dealing with this, so I figure I’ll wait and see what happens.


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Universal Fidelity LP - Consumer Complaint - 2-29-2012 by

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This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
  • Latte551

    I am going to recap every step that you need to take .Remember, after the filing of the complaints with FTC and  BBB,  call the company and notify that you dispute the validity if this debt.(flip letter over and you will see that in the first paragraph). http://www.bbb.org/complaint and http://www.ftc.gov. Easy to file complaints on both sites.

  • Latte551

    I forgot to post the FTC’s web address: http://www.ftc.gov. Spoke with a FTC representative who stated that  you must put in your complaint that you think this is a scam. Only then will they consider investigating the company.

  • Latte551

    Talked to Better Business Bureau and over 600 complaints have been filed against them.They have a C rating. Have to file a complaint with BBB at http://www.bbb.org/complaint. Also, file  complaint with FTC phone # 1-877-382-4357.

  • Latte551

    I’m checking with the Better BusinessBureau right now. Waiting for my call to be answered.
    My son received a notice too for 3 dvd’s from 2009. Two of the movies listed are not his type of movies to have borrowed.

  • Mad Customer

    http://getoutofdebt.org/34023/universal-fidelity-hollywood-video-movie-gallery-consumer-complaint-1-25-2012

    Follow these guidelines! So helpful. We are in the middle of this too. I am going to email the Trustee and send the letter to Universal. I have already made the complaints to Oregon Attorney General, Better Business Bureau of Houston and the FTC.

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