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Home > Scam Reporter > Universal Fidelity – Consumer Complaint – 3-15-2012

Universal Fidelity – Consumer Complaint – 3-15-2012

Date This Problem Happened: March 7, 2012

State You Live in: New Mexico

Race/Ethnicity: Alaska Native

Age Range: 36-50

Total Amount of Fee Paid:

Company Name: Universal Fidelity

Company Address:

1445 Langham Creek Drive
Houston, TX 77084

Company Telephone Number:

Website of Company: uflp.com

Consumer Statement:

Got a notice from Universal Fidelity, LP Legal Successor of Hollywood Video claiming to be collecting a $19.99 debt for Hollywood Video from 1 DVD rental back in 2009. I am not sure what the charge is for, as I know the DVD that they are referencing was returned on time.

This must be a scam of some sort, since I am getting a notice from a collection agency over 2 years after the company went bankrupt. I even tried calling the number on the notice, and all I got was a message machine that said that their mailbox was full and to go to their website to pay the amount owed. Even when I hit “0″ there was no operator who picked up. Kind of fishy for a collection agency.

Consumer Action Taken:

Apparently this complaint against Universal Fidelity is not uncommon, as the BBB has gotten over 3000 complaints regarding this very matter. The BBB does recommend that I write my Attorney General and lodge a complaint regarding this matter, and inform Universal Fidelity of this as well.


If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

Universal Fidelity - Consumer Complaint - 3-15-2012 by

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