I purchased the insurance on an upcoming stay at a hotel from Priceline.com. I need to cancel the reservation but they said the insurance can only cancel the trip if I die or are hospitalized. I have an education conflict taking place the time of travel and that is why I wanted to cancel. They said there is nothing they can do and my insurance cannot be refunded even though it serves no purpose.
Consumer Action Taken:
I contacted priceline.com and they told me to call the hotel I am staying at. The hotel told me it can only be modified through the company it was purchased through. I called priceline again and they said there isn’t anyone higher up that I can speak to. They transfered me to the insurance company and the insurance company gave me inappropriate answers to my questions. I called priceline back and they straight up told me there is nothing we will do to help you.
Date This Problem Happened: May 21, 2012
State You Live in: Texas
Age Range: 21-35
Total Amount of Fee Paid: $598
Company Name: Priceline.com
Company Telephone Number: 877-477-5807
Website of Company: priceline.com
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Priceline.com - Consumer Complaint - 5-22-2012 by Consumer
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