Latest Posts
Home > Scam Reporter > Citizens Financial Group > Citizens Financial Group – Consumer Complaint – 5-22-2012

Citizens Financial Group – Consumer Complaint – 5-22-2012

Consumer Statement:

Citizens Financial group sent us a letter promising after we were prequalified for a modification of our loan that if we paid them $2995.00 they would help us reduce our mortgage payment by at least 50% .There was also a 100% money back guarantee policy ,that they would refund 100% of money if not approved.Once we provided payment and all documents if was sent to a ” Document Specialist ” for them to forward to our current lender.I did everything step by step.They were always a phone call away if we had any questions. Once I was advised they sent packet to my lenderI was advised to call weekly to check status.I did this.Was then advised we were denied.I got denial letter and contacted Citizens Financial Group ,which was getting very hard to get a call back at this point.I faxed denial letter and was advised by ducumant specialist that my refund was submitted and I would receive it by the end of February.Nothin. Now all phone lines di sconnected and my letter returned, and email could not be delivered. I have all my ducuments and eamils from this company.It is 5/21/2012 and I have yet to receive any money back and this has further hurt my situation.

Consumer Action Taken:

I tried to call as was expected step by step and now the phone is disconnected, emails can not be delivered.Sent certified letter returned.Contacted owner of buliding in Arizona and Citizens financial group left no forwarding ADDRESS.I have tried everything.I have copy of canceled check, all emails, all paperwork, and names of people.

Date This Problem Happened: September 20, 2011

State You Live in: Florida

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid: $2,995

Company Name: Citizens Financial Group

Company Address:

40 North Central Ave
Suite 1400
Phoenix, Arizona 85004

Company Telephone Number: 866-573-2890

Website of Company: lgutierrez@citizensfg.com


If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

About Consumer

Consumer
This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.

Get My FREE Get Out of Debt Guy Newsletter

It is the smart thing to do.

I promise to keep your email safe and secure.

Close

I want to keep you posted each weekday with just one email about the latest get out of debt news, scam alerts and information to beat back debt.

You can unsubscribe at any time with just one click.

After you subscribe, check your email to confirm your subscription. If the confirmation email does not appear in your inbox in a few minutes, check your spam folder for it. Sometimes it likes to annoyingly hide there.


  • It will keep you posted on the latest scams.
  • You will be alerted to the latest articles.
  • You will wind up smarter than everyone else dealing with debt.