I contracted with the Franklin Group to help prepare my husband and my credit. Our bank account is drafted each month for $99. The first month we paid $199.00 down. The site they sent us to to order our report charged a monthly monitoring fee. I delcined. The case manager sent an application to my wife’s email supposedly for them to get a copy of our credit report for free by applying for credit. My wife completed the credit applications and paid money without my knowlege. We were told we would be automatically approved for $2000 credit from an online company to boost our credit score. This did not happen. After paying $35.00 to have our credit run we were to be contacted by a consultant who would go over our report and advise us how to proceed. It has been a two months without a return phone call or any contact from them. We have a contract with them for credit repair and all money paid is suspose to go to closing. If the credit is nev er repaired they can collect the money indefinately. They have not done anything they agreed to do in their contract except withdraw money from our bank.
Consumer Action Taken:
So far we have been calling them for almost two months. No one has returned our call. Today I called and got an 806 error message on each of their numbers.I checked the Better Business Bureau and they no longer have a rating because they are under review. I found this site when searching to see if others have been scammed like me.
Date This Problem Happened: May 28, 2012
State You Live in: Texas
Race/Ethnicity: Black or African American
Age Range: 21-35
Total Amount of Fee Paid: $496
Company Name: The Franklin Group
337 East Bay St.
Jacksonville, Florida 32202
Company Telephone Number: 888-450-2226
Website of Company: franklin-fund.com
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The Franklin Group - Consumer Complaint - 5-25-2012 by Consumer
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