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Home > Scam Reporter > Universal Fidelity – Consumer Complaint – 6-20-2012

Universal Fidelity – Consumer Complaint – 6-20-2012

Consumer Statement:

Hollywood Video went out of business in Western New York. UNIVERSAL FIDELITY, LP sent me a letter stating I owed the “legal successor of Hollywood Video $70.81 for three unreturned movies from 5/3/09 (2) and 9/3/09 (1). This is false. My account was current, paid in full, and I had no outstanding movies when they closed. I verified this both for myself and my mother (who has her own account and also received a letter) when I was in the store purchasing videos during their “going out of business” sale.

Consumer Action Taken:

I called the company at 1-281-647-4156 to inquire about the bill on June 11, 2012. At 12:53 pm EST, it took 16 rings before they answered the phone. I said I was calling about a bablance owed…the response was “And how would you like to pay that?” I said “I’m calling to dispute the bill.” She gasped and hung up on me. I called right back at 12:55 pm EST, it took 26 rings for the same woman to answer the phone, and as soon as I said I was calling to dispute a bill, she hung up on me again!

Date This Problem Happened: June 11, 2012

State You Live in: New York

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid:

Company Name: Universal Fidelity

Company Address:

PO Box 219785
Houston, Texas 77218-9785

Company Telephone Number: 281-647-4156

Website of Company: uflp.com


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Universal Fidelity - Consumer Complaint - 6-20-2012 by

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This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
  • R_l_jacks

    I AM HAVING THE SAME PROBLEM WITH THIS COMPANY. I EVEN WORKED FOR THE COMPANY HOLLYWOOD VIDEO, AND I TOLD THEM THEY COULD TALK TO MY MANAGER ABOUT THE BILL BECAUSE I AM CERTAIN I DO NOT OWE ANY MONEY. THE EMPLOYEES WERE ABLE TO RENT MOVIES FOR FREE, THE ONLY WAY TO BE BILLED IS  TO TURN THEM IN LATE, AND THIS IS NOT THE CASE. THEY EVEN SENT A DIFFERENT BILL IN MY HUSBANDS NAME WITH A DIFFERENT AMOUNT. THIS IS SOME SCAM THEY HAVE GOING. THE LADY TOLD ME TO DISPUTE IT IN A LETTER, AND I TOLD HER MY HUSBAND IS DECEASED AND SHE JUST SAID SHE WOULD NOTATE THAT INTO THE COMPUTER. SHE WAS RUDE AND NOT HELPFUL AT ALL. IM VERY UPSET SHE COULD NOT HANDLE THIS OVER THE PHONE, AND THAT I WAS ASKED TO WRITE A LETTER, AND I EVEN TOLD HER SHE COULD VERIFY WITH THE STORE MANAGER, I KNOW I DO NOT HAVE A BILL. I AM STILL FRIENDS WITH ANOTHER PERSON THAT WORKED THERE AT THE SAME TIME AS I, AND THEY EVEN GET A BILL JUST LIKE I DO. 

  • http://twitter.com/gfs4debt Ivan Green

    I had a client that had that happen as well.  I will send the link to this article and hopefully they will comment about their experience.  How does a business get away with things like this?

    As a small business owner, I could never get away with such terrible regard for my customers.  Thank you for sharing this incident.

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