I feel I was scammed by The Law offices of Lance Denha. In Early June I was phoned by a represenative of the law firm and was offered help with my mortgage forclosure. After giving in to the sales pressure I decided to pay the fee of $895 initially and then $600 per month until final resolution. Feeling uncomfortable about the decision I called back three days later and asked for the gentleman(Marshall Sands) who signed me up and was told he was gone for the day. After two more days passed(which was after their three day money back policy) I finally spoke to someone from Lance Denha Law offices and told them I decided not to use their services and wanted my money back. I was told I had to send an email requesting the cancellation so I did. I was then sent an email saying I wasnt represented by the Lance Denha Law Office,which I already knew, and that it would take 3 to 5 business days to get my refund. I recieved my refund four days later shor t $100.
Consumer Action Taken:
I called to ask why my refund was shorted and the gentleman(Brian Hutchins) said I was lucky to recieve any of my money back and that the $100 was to cover over 40 phone calls and entries entered on my file.He was the most rude person I have spoke to and he was trying to earn your business. Most of those calls and entries were on their behalf trying to secure my business. I replied there is nothing in the retainer agreement that states that. He replied that is standard business practices and I would not get my money back. I have not tried any other means to get the money back but I think EVERYONE should be made aware of how Lance Denha Law office treats you when your in financial straits looking for an affordable solution. If the Law Office of Lance Denha and their associates are truly interested in helping people they would not charge trivial administrative fees to people who can least afford it. They are only interested in your money whethe r they earn it or not. Be leary of this firm they are out for your money and themselves.Preying on the people who are in a financial bind that they claim they want to help. If they truly want to help those behind on their mortgage or in forclosure I would think a reputable Law Office would want to provide solutions rather than add to the financial problem.
Date This Problem Happened: June 27, 2012
State You Live in: Illinois
Race/Ethnicity: Black or African American
Age Range: 51-65
Total Amount of Fee Paid: $895
Company Name: The Law Offices of Lance Denha
10321 Royal Palm Blvd
Coral Springs, Florida 33065
Company Telephone Number: 855-862-2223
Website of Company: lancedenhalaw.com
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The Law Offices of Lance Denha - Consumer Complaint - 6-29-2012 by Consumer
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