I got one of those phone calls that insisted they could help me reduce my credit card rates and that all they needed to see if I qualified was one of my credit cards. He was talking so fast and long while I was trying to be polite that I thought, why not see if I’m approved for this? So I gave him my Discover card info and after a few minutes he told me I was approved for their program. After lots more sales-talk, I told him it was ok to mail me their documents so that I can review and make a real decision if this was right for me. After I did review, I called same day to say it was not for me. That’s when they told me that $998 was already charged to my Discover and it was non-refundable. I was in shock and they became very nasty saying I already committed to this in the recorded phone conversation. I was so upset, I couldn’t talk any longer to them. I called another day and insisted they refund me, but they were trying again to intimidate me that I knew what I was doing on the phone.
Consumer Action Taken:
I filed a complaint with BBB, AZ, but they did not offer any help for the refund. I called Discover and filed a dispute. Discover was very helpful and understood my position. They did get a refund, but then I saw the charge back on my credit card. Apparently PPS told Discover, not me, that I still had their DVD and it had to be returned for the refund. I returned it weeks ago but only had the post office receipt showing the city/state of the mailing. This wasn’t enough for Discover. Before I could think of another course of action, I get a fedex and its the DVD I returned. Looks like PPS is playing hardball. I will now return this second DVD with tracking information that Discover said will allow them to reopen the case.
Date This Problem Happened: July 4, 2012
State You Live in: New York
Age Range: 51-65
Total Amount of Fee Paid: $998
Company Name: Purchase Power Solutions
3116 S. Mill Ave
Tempe, Arizona 85282
Company Telephone Number: 888-512-8881
Website of Company: purchasepowersolutions.com
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Purchase Power Solutions - Consumer Complaint - 9-20-2012 by Consumer
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