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Express Insurance in the UK is Being Aggressive With Me. I Want Out. – Maria

“Dear Jon,

Im insured with express insurance UK and did it online am trying to cancel my car insurance after trying to transfer my original insurance to another similar vehicle but being told that i was up for 75 quid for the admin fee and another 198 quid for the extension cost .i arranged the policy online and have signed nothing and have paid all premiums on time but they were very aggressive towards me on the phone and i was wondering how to get out of this policy . i am happy to pay a small admin fee for the early cancellation . i have had the original years policy since april 2011 but it was renewed for another year without my consent or knowledge or signature. Now i am being forced and threatened with penalties after trying to opt out of the second yearly contract .. they have threatened me with court.. Do i have any recourse. Thanks for any help or advice that you can give me . Maria

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The Answer


Unfortunately you are not the only person this happens to, in fact it happens to just about everyone who tries to cancel an auto insurance policy. However, when you ask things like “without my consent or knowledge or signature” and that it is a contract, you are dealing with more of a legal matter.

You can try complaining through the FSA, Financial Services Authority, or possibly through the Financial Ombudsman Service.

What you may find is that in some instances when you insure a car, the premium quoted is for a year or an annual premium. Not too many of us can afford to pay the premium on an annual basis as insuring a car has become an expensive venture. So the insurance company finances the annual premium for you over a 12 month basis, in most instances; meaning you pay a fee or payment upfront and then make payments each month. If you want to cancel or break the agreement, it may be viewed as not completing a loan agreement or paying the full premium that was financed for you for over the 12 months or so.

As to if this is “sneaky” or disclosed to you, it should be in some fine print somewhere in the terms and conditions. In addition, many purchases made online have a box to tick that you have agreed to the terms and conditions. Somewhere you may have ticked a box, or by clicking somewhere you agreed to their terms.

For all contracts there is a 14 day cooling off period, so you do have this legal right.

In viewing Express Insurance’s web site, their terms and conditions as well as their complaint procedure, is outlined on the web site.

Here is the link and the fees are outlined.

I hope this helps.



Express Insurance in the UK is Being Aggressive With Me. I Want Out.   MariaJon Emge is an experienced UK debt advisor who has helped thousands and thousands of people in the UK to deal with problem debt. Jon specialises in finding good solutions for problem debt using a variety of UK specific techniques.

If you have a question you’d like to ask about how to get out of UK debt, just use the online form. I’m happy to help you for free.

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