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Vannova Legal – Consumer Complaint – 10-18-2012

Consumer Statement:

I paid this company 2 payments of 999.49 to work on my loan modification.

Consumer Action Taken:

They said they don’t owe me anything because I didn’t submit my documents fast enough.

Date This Problem Happened: September 15, 2012

State You Live in: Utah

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid: $1,900

Company Name: Vannova Legal

Company Address:

49 West 9000 South
Sandy, Utah 84070

Company Telephone Number: 801-415-9800

Website of Company: vannovalegal.com

Vannova Legal   Consumer Complaint   10 18 2012

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

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Vannova Legal - Consumer Complaint - 10-18-2012 by

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Consumer
This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
  • Kaitlyn Christensen

    To whom this may concern,

    I am the marketing coordinator for Vannova Legal and while doing my search I found the following complaint on the site. If you take a look at the comments out Firm Administrator took action on this complaint, which all the information does not add up in our firm. We feel this could be scam that is targeted to hurt us and it is the second thing you find on the search engine when you search Vannova Legal.

    We would like to have the complaint removed if at all possible.

  • Kathy

    I
    am with Vannova Legal and accidentally came upon this complaint. I was a bit
    shocked because I am the Firm Administrator and I have no knowledge of this
    complaint. I checked with our paralegals and attorneys and no one in the firm
    has knowledge of this complaint. To be honest, we have never had anyone ask for
    their money back for a loan modification. We take this issue
    very seriously. As I read it in more detail I began to question the
    authenticity of the claim because our clients don’t pay $1,900 for a loan
    modification or make payments of $999.49. Our fee structure doesn’t work that
    way. If this is a valid complaint, I encourage you to give us a call. Client
    satisfaction is our top priority and we will bend over backwards to make sure
    your needs are taken care of.

    Thanks for the opportunity to reply. We appreciate the service your site provides
    because, unfortunately, there are service providers that are less than ethical.

    • http://GetOutOfDebt.org Steve Rhode

      Thanks for responding and the feedback.

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