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Prime Access Management Took Our Money But Didn’t Do Anything

“Dear Steve,

Prime Access Management took 1500 dollars that we didnt have to help us with forclose of our home they didnt do anything to help they only give 750 back to us we want all of our money back or we are contacting the ky. attorney general asap

Can’t we get our money back?”

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The Answer

It looks like there have been complaints about Prime Access Management previously on this site.

Previously I reported that the PrimeAccessManagement.com website had a message on it that they were shutdown by the Federal Trade Commission.

“Prime Legal Plans LLC – Receivership Home Page
On Monday, September 24th, 2012, the United States District Court for the Southern District of Florida (the “Federal Court”), entered a Temporary Restraining Order (“TRO”) which prohibits Prime Legal Plans LLC, together with its related entities, and the individuals who control and/or work for Prime Legal Plans LLC (collectively “Prime”) from contacting homeowners and seeking to or collecting any monies from consumers for mortgage assistance relief related services.

On Thursday, September 27th, 2012, the TRO was served and effected upon Prime by the Federal Trade Commission (the “FTC”), who filed the lawsuit that led to entry of the TRO, and the court-appointed receiver, Charles H. Lichtman, Esq., (the “Receiver”), who shut down Prime and took control of its property and assets. Among other things, the TRO requires the Receiver to preserve all of Prime’s computer data, documents, or other records related to Prime’s business practices that are the subject of the TRO. The Receiver has also been charged with protecting the interests of the consumers by investigating matters related to the receivership defendants and potentially bringing lawsuits to recover money for the benefit of any victimized consumer. This process is just getting underway, and we encourage all consumers to periodically check this website for information and further, to contact us with any information if they feel they have been treated improperly by any receivership defendant, person or related party. The legal entities placed under the Receiver’s control include:

Prime Legal Plans LLC
Consumer Legal Plans LLC
Consumer Legal Plans, LLC
Freedom Legal Plans LLC
Frontier Legal Plans LLC
Reaching U Network, Inc.
123 Save A Home, Inc.
American Hardship LLC
Back Office Support Systems LLC
Consumer Acquisition Network, LLC
Legal Servicing and Billing Partners LLC

These entities may also do business under one or more names. We will update this site with relevant information, as developments warrant.” – Source

It appears the following email was sent to consumers on October 26, 2012.

Dear Consumer:

You are receiving this e-mail letter because you sought mortgage assistance relief services from a group of related companies, which I collectively refer to as the “Prime Entities,” that may have violated various state and federal consumer protection statutes and regulations. As a result of these potential violations, on September 24, 2012, the United States District Court for the Southern District of Florida issued a temporary restraining order (“TRO”) against the Prime Entities in a lawsuit titled Federal Trade Commission v. Prime Legal Plans LLC, et al, Case No. 12-cv-61872 – Scola/Snow (the “Lawsuit”). On October 11, 2012, the TRO was converted to a Preliminary Injunction, and pursuant to those court orders I was appointed as Receiver of the Prime Entities. I have already closed down those businesses and am determining the best method to try and recover damages suffered by consumers such as you, at the hands of the Prime Entities. To review relevant filings in the Lawsuit, please go to www.primelegalreceivership.com.

I presume you sought mortgage assistance relief services from the Prime Entities because you were concerned about making your mortgage payments and/or losing your home. The Prime Entities offered to help you and in exchange, you agreed to pay them a certain amount per month, most likely $595 or $750. To the extent that the Prime Entities were providing you with services and products to allegedly help you protect your home, they will no longer be doing so.

This letter is to explain some of the issues arising out of the receivership and the shutdown of the Prime Entities. Please know my job is to help consumers victimized by the Prime Entities, and I take this responsibility very seriously. However, please be patient, because it will take time to resolve this matter, to fully understand what occurred, and to take the legal action necessary to recover money for you.

Payments to the Prime Entities

First, your payments to the Prime Entities are no longer being processed by Meracord. If Meracord has processed any of your payments since September 27, 2012, please send to me by mail, all documents which show Meracord took this action, including proof of debits to your bank account. Since the shutdown, I have received some personal checks, cashier’s checks, and money orders that were sent directly to the Prime Entities. I have not and will not process these payments. Instead, I am returning them to whichever consumers sent the funds to the Prime Entities, and which I have now recovered.

Your Home

Assuming you are still living in your home and need legal assistance, the Prime Entities are not and will not take any action on your behalf to attempt to save your home from foreclosure. I urge you to assess your present circumstances and especially if you are presently in litigation with your lender, to consult with an attorney, if you do not already have counsel.

If you have been assigned an attorney through the Prime Entities, and you know how to reach that attorney, and you feel comfortable with that attorney, feel free to contact that attorney if you so choose. The attorney-client relationship is important and it is your relationship. While I will not and cannot intervene in your choice of a lawyer, I very strongly believe that almost always, if you are in litigation, you are best served if your lawyer regularly practices law in the county where you live. If you are using a Prime Entities lawyer, you may be asked to pay that attorney directly for legal services rendered, because the Prime Entities (or Meracord) are no longer paying that attorney. That is an issue between your attorney and you.

Also, again, I will be communicating with you through a website set up for the receivership, www.primelegalreceivership.com and then, also by e-mail. Please check this website often for additional information on the status of the Lawsuit, and any other relevant updates. Thank you for your patience.

Sincerely,

Berger Singerman LLP
Charles H. Lichtman – Source
[email protected]

You should feel free to contact anyone you want to, including the Kentucky Attorney General, and file a complaint. In fact, you can do that online right here.

Considering the fact the company appears to have been put out of business and taken over by court order, you should contact the receiver above as well and follow their claims process to get money back.

Please post your responses and follow-up messages to me on this in the comments section below.

Big Hug!

Prime Access Management Took Our Money But Didnt Do Anything
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Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

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