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First National Financial Group – Consumer Complaint – January 6, 2013

Consumer Statement:

Joined credit card debt settlement program. 54 months @ $391.84(total $21,156.36) to clear $35k in debt.I was told the money would be placed in an account and I could get a refund of any moneys not used to settle a debt at any time.I was told the company was in business 8 years. I checked, and they were just incorporated in July,2012.I made 5 payments for a total of $1959.20. I asked, and was told that I could not get an accounting of my money. The client login on the website does not work.I was told to just keep up with my cancelled checks.There is no physical address, just a PO box at a UPS store.

My contact is Stanley Silverstein 866-517-3518.At first, he would always return my calls quickly to answer any questions.After I started pointing out the following discrepancy’s,no more returned calls.They fell off the face of the earth!I feel this is because I had busted them.The company is called First National Financial Group. My settlement negotiator is Jaqueline Mejia.In doing more research,I found this site and a complaint about a company called Capital Financial Group. Their address is very close to First National’s. The complaint named Jaquline Mejia as their contact, my settlement negotiator! Capital’s website is a virtual copy of First Financial’s and the testimonies are THE SAME!

Consumer Action Taken:

I sent a certified letter requesting a refund (as required by FTC rules)which they recieved on 12/21/12.I called repeatedly.No replies,calls,or money as of yet;1/5/13.

Date This Problem Happened: July 31, 2012

State You Live in: Nevada

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $1,959.20

Company Name: First National Financial Group

Company Address:

1835 E. Hallandale Beach Blvd.
#478
Hallandale Beach, FL 33009

Company Telephone Number: 866-517-3518

Website of Company: firstnationalfinancialgroup.com


If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

First National Financial Group - Consumer Complaint - January 6, 2013 by

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This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
  • http://www.facebook.com/michael.stewart.7564 Michael Stewart

    I was promised a refund if I rescinded all complaints! It did not happen! These people are ripping people off! Total scam!!!! Do not use this company!!!

    • http://GetOutOfDebt.org Steve Rhode

      Lesson learned. Bottom line, it’s much better to praise a company for helping you out than take back a legitimate complaint.

    • http://DamonDay.com/ Damon Day

      Be sure to file complaints with the BBB, AG office and the FTC. What they are doing is illegal. Not to mention just plain wrong. The more people that complain, the harder it is for them to victimize others.

  • Michael Stewart

    I wish to remove the complaint I filed about First National Financial Group. Thhe company has contacted me and there were mis- communications. They agreed to a refund if I want. They explained the resasons for the lack of communication.

    I wish to rescind all complaints against First National Financial Group.

    • http://GetOutOfDebt.org Steve Rhode

      We’ve published your update but in accordance with the terms you agreed to when you submitted your report, “User submitted information is not deleted later. If you submitted information and need to make a correction or retraction to a statement you made and submitted, we will gladly publish your error correction, addendum or retraction in conjunction with the original content submitted.”

    • Brianna Mitchell

      So how things going now?

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