Unfortunately I have also become another victim of QSL Tenders. I know I am not alone. The question is how are these scammers still getting away with these tactics?
In this day and age the last thing a struggling small business or sole trader needs is an unscrupulous predator attempting to close your business down just to line their own pockets.
It’s not good for business; it’s not good for the economy and WE SHOULD NOT STAND FOR IT!
We all know how they work. They allow you to sign up for a 4 week free trial to receive government tenders. Sounds simple yes? Well, what actually happens is most of the emails you receive go into your junk folder. You don’t receive a copy of the Terms ad Conditions (which I’m sure is not legal). To add insult to injury, you don’t even receive tenders that are relevant to the industry which you signed up to receive (which is probably why most people just forget about them (a small business owner wears many hats in trying to keep his or her head above water) and even if you do remember to try and cancel the trial – you cannot by email, letter or phone.
Who ever heard of something so absurd? Then they roll you over (AUTOMATIALLY) into a 12 month contract (even though their default setting on the site is for a three month small business contract at a fraction of the cost… Of course you are not aware of any of this as you receive no communication while on the tri al period, when you are about to come to the end of the trial period or even when you have been rolled over on to the subscription period. No, the first a (small) business hears about the situation is when it is already too late and an invoice lands a month down the line after the expiry date of the trial period.
Consumer Action Taken:
I tried to cancel the subcription to the trial period by mailing a letter. Though it seems to be lost in the Chrtistmas post – I shouldhave sent it by recorded mail and didn’t. But, no problem as I also to be sure sent an email and then logged onto the ccount and closed it….
Following receiving the audacious invoice I immediatley contacted them and excplain the situation again reitterating tha he contract should be cancelled and besides the business has no money anyway or I for that matter.
Their response was “so what, pay up or else” – Nice customer service…
I have therefore reported them to trading standards, the Office of Fair Tradng and sent further communication demanding and end to this fiasco! Otherwise I will be forst to take measures further through high level connections.
Does a small buisiness owner or sole trader need this stress on top of trying to feed their family? In the 21st century in country such as the UK is this type of practice even legal? And, if so why?
Date This Problem Happened: January 25, 2013
State You Live in: Yorkshire, UK
Age Range: 21-35
Total Amount of Fee Paid:
Company Name: QSL Tenders
Unit 7 The Point Rockingham Road
Market Harborough, Leicester LE16 7QU
Company Telephone Number:
Website of Company: qsl-tenders.co.uk
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QSL Tenders UK - Consumer Complaint - February 26, 2013 by Consumer
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