If you have a mortgage with one of the lenders below you can use the contact information to reach the person at the lender that should be able to direct you to the special terms or programs available to help you avoid foreclosure or to come to a solution regarding your delinquent mortgage.
The contacts should be able to handle Short Sales, Foreclosures, Forebearances, Loan Modifications, Repayments, Deed-in-Lieu of Foreclosure arrangements, etc.
Altegra Credit Co. Loan Services Loss Mitigation Department
(Home Loan Services)
Gary Fedoronko
[email protected]
412-918-7552
American Home Mortgage Servicing fka Option One Loss Mitigation Department
Donald Kelly
Donald.Kelly@ahmsi3@oomc.com
904-996-1748
Ameriquest Mortgage Co. Loss Mitigation Department
(Citi Residential Lending)
Tess Hoo
[email protected]
714-634-2474 ext 38864
BancorpSouth Loss Mitigation Department
Carla Hall
[email protected]
662-620-3644
Bank of America Loss Mitigation Department
Nick Kieser
[email protected]
716.635.7112
Cynthia Mech Loss Mitigation Department
[email protected]
716-635-2760
Boshwit Bros. Mortgage Co. Loss Mitigation Department
Andrew Boshwit [email protected]
901-272-0100
Chase Manhattan Mortgage Co. Loss Mitigation Department
(Chase Home Finance)
No Certain Person
800-446-8939
Chevy Case Bank / B.F. Saul Mortgage Loss Mitigation Department
Jeff Huston
[email protected]
301-939-4057
Jana Gantt
[email protected]
301-939-4054
Cimarron Mortgage Co. Loss Mitigation Department
Ronnie Greenhagen
[email protected]
601-899-1547 (voice)
601-899-1502 (fax)
Citifinancial Mortgage Loss Mitigation Department
Dianne Whatley
[email protected]
972-657-3090
I received the following note but it was not clear if this referred to Citifinancial or Citimortgage.
“We’ve noticed that some of our customers have left comments about us on your site. In addition, we see that you have some contact information that may be outdated. To help Citi customers who are finding they are having trouble meeting their obligations related to their mortgages, we have set up an e-mail address: [email protected]
By using this address, our customers will be routed as quickly as possible to the appropriate area for assistance. We will typically respond within 2 business days.
We wanted to let you know. Feel free to share this information on your site, if you feel it will be helpful to your readers.”
Citimortgage Loss Mitigation Department
John Godinet
[email protected]
301-696-5069
301-696-4473 (fax)
Leann Luhn
[email protected]
301-696-4267
301-696-4473 (fax)
Colonial Bank Loss Mitigation Department
Gerald Banks
[email protected]
800-222-0661
Countrywide Loss Mitigation Department
Kelly May
[email protected]
805-577-3011
Bobbi Hook
[email protected]
214-200-2594
Trent Thompson
[email protected]
972-498-6206
Gentry LaFon
[email protected]
972-498-6117
Davison State Bank Loss Mitigation Department
Lori Barton
[email protected]
810-714-3940
EMC Mortgage Loss Mitigation Department
Michael Brown
214-626-3689
Kristen Belmonte
[email protected]
214-626-5488
Fentura Mortgage Loss Mitigation Department
Lori Barton
[email protected]
810-714-3940
1st Trust Bank for Savings Loss Mitigation Department
(Magna Bank)
Robin Terry
[email protected]
901-309-7999 ext 4413
First Horizon Loss Mitigation Department
Leigh Ann Hammon
[email protected]
214-441-7329
Shantell Williams
[email protected]
214-441-6013
First Tennessee Loss Mitigation Department
Carol Wilkerson
[email protected]
865-582-4030
Flagstar Bank Loss Mitigation Department
Jerri A. Willis
[email protected]
248-312-6690 (phone)
888-710-8130 (fax)
GMAC Rescap Loss Mitigation Department, Homecomings Financial and GMAC Loss Mitigation Department
For information on our Loss Mitigation Program, please refer to www.gmacmortgage.com, click on the link ‘Help for Homeowners’ to obtain a workout application and instruction.
To inquire about the status of an existing application, please call 1-866-709-4744.
If you have completed a workout application and have all required supporting documents, please fax to 1-866-709-4744 or, 1-800,211-3539.
Litton Mortgage Loss Mitigation Department
Randy Reynolds
[email protected]
713-966-8985
John Crandall
[email protected]
713-561-8211 (phone)
713-793-4304 (fax
Litton Mortgage c/o Prommis Solutions Loss Mitigation Department
Brad Norwood
[email protected]
770-643-7288 Tel.
1-866-480-4949 Fax
MB Financial Bank Loss Mitigation Department
Nannette Makarzyk
[email protected]
847-653-2840 (phone)
847-653-0099 (fax)
M & T Bank Loss Mitigation Department
Judith Palmer
[email protected]
716-635-4008 Tel.
716-635-4070 Fax
National City Mortgage Loss Mitigation Department
1-800-367-9305
Ext. 57153
Ocwen Loss Mitigation Department
Cindy White
[email protected]
404-737-5544
PHH Mortgage Loss Mitigation Department
800-750-2518
[email protected]
Real Time Resolutions Loss Mitigation Department
Angela Jump
[email protected]
214-599-6376 direct
877-469-7325 ext 6376
214-599-6388 Fax
Resurgent Capital Services Loss Mitigation Department
General Contacts
Jessica Gullick
[email protected]
864-248-8664
Escalated Contacts:
Sherrie Emerson
[email protected]
800-365-7107 ext 8615
Karen Gearhart
[email protected]
800-365-7107 ext 8355
Michael Keaton
[email protected]
800-365-7107 ext 8756
SunTrust Mortgage, Inc. Loss Mitigation Department
Ann Oley
[email protected]
804-291-0843
Select Portfolio Servicing Loss Mitigation Department
Joann Goldman
[email protected]
801-594-6338
The State Bank Loss Mitigation Department
Lori Barton
[email protected]
810-714-3940
Washington Mutual Home Loans Loss Mitigation Department
David Whitman
904-886-6113
Julie A. Mathis
904-886-1305
Chrissy Lopez
904-886-1313
Shalonda C. Anderson
[email protected]
904-462-2237
Wells Fargo Financial Loss Mitigation Department
Pam Gross
[email protected]
Wells Fargo Financial Bank Loss Mitigation Department
515-331-9130 or 866-533-2108
Wells Fargo Home Mortgage Loss Mitigation Department
Kimber Dehning
[email protected]
815-577-9008
Wilshire Credit Corporation Loss Mitigation Department
Jodi Seits
[email protected]
503-223-5600
Tricia Patterson
[email protected]
503-223-5600