I started talking to Allen Elliot on 4/17/2012 and joined FNFG 5/12/2012. Initially I made the payments for May, June and July for $539.59.
I removed one of the cards and the payment was $494.59 for Aug, Sept, Oct, Nov, Dec and Jan. The payments totaled $4, 586.21.
Initially i could reach Allen and he would return my calls/e-mail. Then my responses were answered by Jacqueline Mejia. She said that Allen was out on the road alot and I should contact her. The phones started to come in as we got further behind. And then the lawsuits. I e-mail Jacqueline and cc’d Allen to ask what accounts if any were they negogiating because we were concerned about the lawsuits. She gave general responses “The negotiating process has started.”
I started to become uneasy because a few times when I called I got a fax or someone else’s voicemail. I held a payment to see if they would call. They did so I continued. Again, time and time I asked who they were negogiating with? Sam response. Nothing from Allen Elliot.
We received a letter indicating that wages were going to be garnished. At this point still no definitive answers. E-mailed a requested for a cancellation form. No response. Faxed then called. Jacqueline said she did not receive. E-mailed. 3 days later received the cancellation form and a list of creditors they supposedly negotiated settlements with.
According to our contract we are to be notified who the negotiations are with and the amount of the settlement if any. Jacqueline NEVER told us who. We just wanted them to deal with the creditors that were suiing us.
I sent a certified letter requesting a refund (as required by FTC rules) which they recieved.I called and spoke with Jacqueline and asked to speak to a Manager. She said that would be her. All correspondence with her had her signature as Debt Specialist. To date 5/26/13. Nothing.
I now a going to file with The Consumer Financial Protection Bureau.
Consumer Action Taken:
I have sent certified letters documenting all correspondece with Jacqueline Mejia and Allan Elliot. I sent letters to 1835 E. Hallandale Beach Blvd. #478, Hallandale Beach, Fl., 33009 and1940 Harrison St. #315, Hollywood, Fl 33020. This is my first step in complaining via the internet.
I will be contacting the The consumer Fiancial Protection Bureau among others.
Date This Problem Happened: February 5, 2013
State You Live in: New Jersey
Race/Ethnicity: Black or African American
Age Range: 51-65
Total Amount of Fee Paid:
Company Name: First National Financial Group
1835 E. Hallandale Beach Blvd.
Hallandale Beach, Fl 33009
Company Telephone Number: 877-786-0780
Website of Company: firstnationalfinancialgroup.com
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First National Financial Group - Consumer Complaint - April 26, 2013 by Consumer
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