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Who is the Contact at First Horizon Loss Mitigation? – Daniela

Daniela

“Dear Steve,

My lender is First Horizon Who should I contact with, who is the right person in Loss Mitigation Department I am already in default 3 months. Please help.

Daniela”

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The Answer

 

Dear Daniela

First Horizon Loss Mitigation Department
Leigh Ann Hammon
[email protected]
214-441-7329

Shantell Williams
[email protected]
214-441-6013

Big Hug!

Who is the Contact at First Horizon Loss Mitigation?   Daniela
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About Steve Rhode

Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
  • vegas life sux!

    my husband and i are having the exact same problems with first horizon as all of you are.
    we’ve left countless messages with no response.
    we’ve spoken to countless people in the overflow call center who neither have the knowledge or the authority to assist us with our problems.
    first, our house went into foreclosure and was set to sell at auction on jan 4, 2011.
    we were advised by one of the call center idiots to send in the hardship package in order to stop the sale of our home, which we did on dec 22, 2010.
    we faxed in the documents over 30 times and NEVER heard back from anyone.
    we ended up filing for bk in order to stop the sale and then finally received a response via fedex on march 22, 2011.
    count it people, 3 months later, 3 months!!!
    the package included a repayment plan but, of course, the calculations of the repayment plan were incorrect by over $700/month.
    so…..we attempted to call them again and again and again finding each time that we’d get the same overflow call center who took messages and promised that someone would get back to us.
    no such luck.
    then today, we receive another fedex letter stating that our loss mitigation assistance was denied because we didn’t respond to the letter that was sent to us in march.
    we also received another post on our door stating that our house is to be sold at auction on may 23, 2011.
    we have spent the entire day trying to get someone on the phone that is willing to help us but have not been able to do so.
    the only solution that the overflow call center idiots can give us is that we need to resubmit the hardship package.
    which, of course, will likely take another 3 months to get back but our house will be long gone by then.
    imagine that!
    we’re at our wits end and have ordered our pod and will start packing up our belongings to move to a house we don’t have.
    the reality is that we’ll probably end up living out of our cars until we figure out where we’re going to live.
    isn’t life grand!?

  • vegas life sux!

    my husband and i are having the exact same problems with first horizon as all of you are.
    we’ve left countless messages with no response.
    we’ve spoken to countless people in the overflow call center who neither have the knowledge or the authority to assist us with our problems.
    first, our house went into foreclosure and was set to sell at auction on jan 4, 2011.
    we were advised by one of the call center idiots to send in the hardship package in order to stop the sale of our home, which we did on dec 22, 2010.
    we faxed in the documents over 30 times and NEVER heard back from anyone.
    we ended up filing for bk in order to stop the sale and then finally received a response via fedex on march 22, 2011.
    count it people, 3 months later, 3 months!!!
    the package included a repayment plan but, of course, the calculations of the repayment plan were incorrect by over $700/month.
    so…..we attempted to call them again and again and again finding each time that we’d get the same overflow call center who took messages and promised that someone would get back to us.
    no such luck.
    then today, we receive another fedex letter stating that our loss mitigation assistance was denied because we didn’t respond to the letter that was sent to us in march.
    we also received another post on our door stating that our house is to be sold at auction on may 23, 2011.
    we have spent the entire day trying to get someone on the phone that is willing to help us but have not been able to do so.
    the only solution that the overflow call center idiots can give us is that we need to resubmit the hardship package.
    which, of course, will likely take another 3 months to get back but our house will be long gone by then.
    imagine that!
    we’re at our wits end and have ordered our pod and will start packing up our belongings to move to a house we don’t have.
    the reality is that we’ll probably end up living out of our cars until we figure out where we’re going to live.
    isn’t life grand!?

  • Cjrmommy

    Linda….I am dealing with this exact same situation! They will NOT return my phone calls and promised to work with my husband and i to get back on track. The promised me that they would put our delinquent payments on the back-end of our mortgage and modify the loan. Ever since I faxed the requested documents they won’t return my phone calls! Today, I get court papers delivered to my door! How are things for you now as I see your post was from 4 months ago. Any progress?

  • Cjrmommy

    Linda….I am dealing with this exact same situation! They will NOT return my phone calls and promised to work with my husband and i to get back on track. The promised me that they would put our delinquent payments on the back-end of our mortgage and modify the loan. Ever since I faxed the requested documents they won’t return my phone calls! Today, I get court papers delivered to my door! How are things for you now as I see your post was from 4 months ago. Any progress?

  • Linda Zehrung

    First Horizon Home Loans
    Lost Mitigation Department
    4000 Horizon Way
    Irving Texas 75063

    To Maria Torres:

    Dear Ms. Torres:
    My name is Linda S. Zehrung
    My account number is 0042073981.
    You called me back March 13, 2010 and told me to fax you some papers and I did you told me that you would lower my payment by April 16, 2010 payment. When I called you to make sure you got the fax you would not even return my calls. I call you almost every day for 2 weeks and you would not return any of my call. That is NOT good Business for any company to act like you and not return any of my calls. So I am going to see an attorney and see what my rights are, I do believe that I do have rights.
    I didn’t mean to have a stroke and get into this mess and, it was not my fault that the attorney stole all my money in my bankruptcy case and I should not have to pay twice for me getting sick. I have prove that I wanted to keep my house and I paid my attorney to keep my house. Then I have paid you twice the payment for 24 months. I know that this payment can be lowered I hardly have the money to pay my light bill gas phone bill food any of it because of this payment and I have a severely handicap child. You have cause us both a great hardship because of this $1,655.45 payment. when my place won’t even appraise for what I owe on it.
    Maria Torres I think you are a poor business personal for not returning any of my calls, and for not getting this payment lowered even

  • http://Websitewww.HomesByDavidGroup.com NameDavid O’Dell

    You are never going to hear from Corie unless you call hime at 5am (mountain time). Even then it’s iffy.
    The only time you will hear from him is if he is faxing you a counter offer or an approval. Even then he will often send the approval to some mystical fax number that connects to Jupiter. So you have to stay in touch with the short sale department. I call every three days whether they like it or not.

  • Short Sale Agent

    Faxing the short sale documents to the loss mitigation deptartment is unfortunately not the best way to get anything to First Horizon. I work short sales, lots of them, and First Horizon has by far the worst turn around time of any of the banks I have used. I have been working a short file with Corie Pyburn, Loss Mitigation Specialist, since November 19th of last year. My advice is to MAIL everything to them at:

    First Horizon Homes Loans
    Attn Loss Mitigation
    4000 Horizon Way
    Irving, TX 75063
    Mail Stop 6207

    Always put your account/loan number of every single document you send to them.

    I use these phone numbers to contact them:
    Corporate Office: 877-844-8789
    Default Resolution Dept: 800-707-9998 ext 33805
    Other: 800-364-7662
    Fax: 214-441-7382 OR 214-441-7390

    Good luck!

    • http://GetOutOfDebt.org Steve Rhode

      Short Sale Agent,

      Thanks for helping the readers with the inside scoop on First Horizon.

      Steve

    • Short Sale Buyer

      Thanks for the tip for dealing with First Horizon. I’m curious, what state do you operate in? Maybe we could share some of our short sale experiences.

  • john

    Here is the fax for First Horizon loan mitigation.

    Phone 866-922-0104
    fax (214) 441-7382

  • Catherine

    I am having the exact same problem! I have a contract between buyer and seller ready to submit for banks approval and have the same number, 214-441-7390, and of course it’s always busy. If you get an answer please let me know. Thanks!

  • Elizabeth

    Which is the addres in those telephones of First Horizon?
    I have been trying to send a fax with docs and I couldn’t is always busy.Fax number 214-441-7390
    what is the address ? so, I can send my docs by regular mail
    thanks a lot

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