I received a solicitation in the mail with Bank of America (my mortgage holder) as the sender in the beginning of Feb 2013. So I called and it turned out to be Credence Law Group and that they would be able to help me.
Naturally I am a very skeptical person, but they said they could help me with my situation, which I was not behind on my mortgage. But I am drowning in debt and I clearly disclosed that from the first day of my communication with the Mr. Olsen. but he reassured me that they would do their due diligence and if the review of all my information was good it would be definite that they would help me.
They contacted me two days later and reassured me that they can definitely modify my mortgage. After that they told me that a loan coordinator would call me with details and they did informed me about the $3,500 in four payments with had to be FEDEX’d to them and would be cashed 2 the first month than the one in March and one i n April and by the last payment the modification would be complete.
May 2013 came and when and I was denied the loan with the reason being I haven’t missed any payments so I not eligible. Which is exactly what I had told them from the beginning and the kept reassuring me that they would still be able to help.
Consumer Action Taken:
After receiving the bad news, I ask the lady Liz Johnson about a refund and she had told me that accounting would be getting back to me and they did with the response of I was entitled to $ 500.00 and I than asked them for an itemized bill of all activity that the rendered with the services and their prices.
Since then I have not received a response. I have called the corporate office the California office and all of the numbers that I had and all of them are not in service or they are not answering. I have even gone on the website to complaint to no avail. I am out of my money along with I’m sure plenty of others.
Date This Problem Happened: February 15, 2013
State You Live in: New York
Race/Ethnicity: Hispanic or Latino
Age Range: 36-50
Total Amount of Fee Paid: $3,500
Company Name: Credence Law Group
180 N. Stetson Ave.
Chicago , IL 60601
Company Telephone Number: 866-549-0273
Website of Company: credencelawgroup.net
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Credence Law Group - Consumer Complaint - December 19, 2013 by Consumer
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