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Universal Fidelity

Universal Fidelity / Hollywood Video – Consumer Complaint – April 5, 2013

customer service feedback

Consumer Statement: I also like many others have received a confidental message from universal fidelity,LP that I owe $7.98 for movies they say I rented from Hollywood Video in 4/18/2010. I have always returned my movies on time. I find this so odd that it is now 2013 and I am just now being notified. Friends have told me when ... Read More »

Universal Fidelity – Consumer Complaint – February 12, 2013

customer service feedback

Consumer Statement: I received a letter from Universal Fidelity LP, a collection agency supposedly hired by the legal successor of Hollywood Video. It states that I owe $9.58 from a rental on 4/28/09. I was immediately suspicious of the letter and went on line. At least two other people have complained to you about this company and one of the ... Read More »

Universal Fidelity – Consumer Complaint – November 19, 2012

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Consumer Statement: I was sent a letter on 11/16/2012 by Universal Fidelity, LP claiming that my wife owes them $9.58 for a movie we rented on 05/10/2009. Are these guys serious with this claim? I went to the website but it asks you to validate a bunch of details. Consumer Action Taken: You have no means to resolve unless you ... Read More »

Universal Fidelity – Consumer Complaint – November 6, 2012

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Consumer Statement: I received a confidential message from Universal Fidelity, LP today, 11/5/12. The notice says they are the legal successor of Hollywood video claiming I rented a movie on 5/12/09 and they are trying to collect for an unpaid balance of $26.32! I rented movies from them previous to their going under. I always paid and returned my rentals. ... Read More »

Universal Fidelity – Hollywood Video – Consumer Complaint – 8-15-2012

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Consumer Statement: I was also sent a letter from Universal Fidelity on behalf of Hollywood video that said I owed almost $140.00 which I thought was strange because I didn’t remember owing a bill to them before the went out of business. But I was trying to get a job that takes your credit into account before you are hired, ... Read More »

Universal Fidelity – Consumer Complaint – 7-25-2012

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Consumer Statement: I recieved a invoice from Universal Fidelity Lp stating that I owe $2271.00 for a test that was requested by my doctor. I never had any test of this nature requested or performed by any lab called ” Aureon Labs” . I know this is a SCAM. Consumer Action Taken: I recieved a invoice from Universal Fidelity Lp ... Read More »

Universal Fidelity – Consumer Complaint – 7-15-2012

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Consumer Statement: I was sent a bill for Hollywood video, from as far back as 4/09?! I didn’t owe them money when they were here. I think that they are hoping that people will just pay but this is a scam! I called the attorney general about it. Consumer Action Taken: I called the attorney general and they said that ... Read More »

Universal Fidelity, LP – Consumer Complaint – 7-16-2012

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Consumer Statement: I received a confidential Message from Universal Fidelity, LP as well, stating I owe Hollywood Video for movies I never saw in 2009. I called to dispute 1-281-647-4156 and all they would say is how are you gonna pay. I said I will NOT pay and am disputing the claim. If I had any debt with Hollywood Video ... Read More »

Universal Fidelity – Consumer Complaint – 6-20-2012

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Consumer Statement: Hollywood Video went out of business in Western New York. UNIVERSAL FIDELITY, LP sent me a letter stating I owed the “legal successor of Hollywood Video $70.81 for three unreturned movies from 5/3/09 (2) and 9/3/09 (1). This is false. My account was current, paid in full, and I had no outstanding movies when they closed. I verified ... Read More »

Universal Fidelity – Consumer Complaint – 6-19-2012 (2)

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Consumer Statement: Received a notice dated 06/05/12 from Universal Fidelity, LP regarding fees they claim due related to Hollywood Video stores. They claim fees related to 9 titles from 02/14/09 – 10/28/09 totalling $89.18. We do not believe that any of these charges are legitimate. Consumer Action Taken: My spouse (Debtor named) took a call from a representative of Universal ... Read More »

Universal Fidelity – Consumer Complaint – 6-19-2012

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Consumer Statement: I received a letter 6/12 from Universal Fidelity LP stating that I owe $23.92 for rental fees from March 22 2009. This is difficult as Hollywood Video was not even in business in my area at this time. I did not rent the movies that they are claiming. Consumer Action Taken: I wrote a letter to the company ... Read More »

Universal Fidelity – Consumer Complaint – 6-11-2012

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Consumer Statement: We received a letter from Universal Fidelity, LP saying we had outstanding charges for videos rented between March and June of 2009. One of the movies is even listed twice. The amount owing is $88.71. Consumer Action Taken: I contacted the company and told them that back then Hollywood video had rented to my granddaughter and let her ... Read More »

Universal Fidelity LP – Consumer Complaint – 6-7-2012

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Consumer Statement: I recvd a bill from Universal Fidelity LP for their client who is supposedly a legal successor of Hollywood Video. They are telling me from 2- 1/2 years ago that I have late rental fees from movies. I know this is untrue. I had a zero balance on my account when the store closed. I know this because ... Read More »

Universal Fidelity – Consumer Complaint – 5-24-2012

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Consumer Statement: I just got off the phone with two different people at Universal Fidelity, LP. According to them, I owe Hollywood Video $34.41 for movies I rented 3 years ago. I explained to them that one day when I went to drop off movies, the store had completely shut down with a sign on the door saying they were ... Read More »

Universal Fidelity – Consumer Complaint – 5-22-2012

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Consumer Statement: I received a letter from Universal Fidelity LP saying I owed them late fees from movies for Hollywood Video. The 3 films they list I have never rented. When Hollywood Video closed I did not owe them any money. I believe this to be a scam. Consumer Action Taken: I called the compant and they said someone used ... Read More »

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