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Alabama State Offices Alabama Office of Attorney General Consumer Affairs Section 501 Washington Ave. Montgomery, AL 36130 334-242-7335 Toll free: 1-800-392-5658 (AL) www.ago.state.al.us Alaska State Offices Consumer Protection Unit Office of the Attorney General 1031 W. 4th Ave., Suite 200 Anchorage, AK 99501-5903 907-269-5100 Toll free: 1-888-576-2529 www.law.state.ak.us Arizona State Offices Arizona Office of the Attorney General-Phoenix Consumer Information and Complaints 1275 W. Washington St. Phoenix, AZ 85007 602-542-5763 Toll free: 1-800-352-8431 (AZ) www.azag.gov Arizona Office of the Attorney General- Tucson Consumer Information and Complaints 400 W. Congress St. South Bldg., Suite 315 Tucson, AZ 85701-1367 520-628-6504 Toll free: 1-800-352-8431 (AZ) E-mail: consumerinfo@azag.gov www.azag.gov Arkansas State Offices Arkansas Office of the Attorney General Consumer Protection Division 323 Center St., Suite 200 Little Rock, AR 72201 501-682-2341 (Consumer Hotline) 501-682-2007 (Attorney General’s Operator) Toll free: 1-800-482-8982 (Consumer Hotline) Toll free: 1-800-482-8982 (Toll free TTY) TTY: 501-682-6073 E-mail: consumer@arkansasag.gov www.arkansasag.gov California State Offices California Department of Consumer Affairs Consumer Information Division 1625 N. Market Blvd., Suite N 112 Sacramento, CA 95834 916- 445-1254 Toll free: 1-800-952-5210 TTY: 916-928-1227; 1-800-326-2297 (Toll Free) E-mail: dca@dca.ca.gov www.dca.ca.gov California Bureau of Automotive Repair Department of Consumer Affairs 10240 Systems Pkwy. Sacramento, CA 95827 Toll free: 1-800-952-5210 (Consumer Questions) Toll free: 1-866-799-3811 (Complaint Intake) E-mail: BAREditor@dca.ca.gov www.autorepair.ca.gov California Office of the Attorney General Public Inquiry Unit PO Box 944255 Sacramento, CA 94244-2550 916-322-3360 Toll free: 1-800-952-5225 (CA) TTY: 1-800-735-2929 www.caag.state.ca.us Contractors State License Board 9821 Business Park Dr. Sacramento  , CA 95827 916-255-3900 (Headquarters) 916-255-2924 (Northern CA.) 562-345-7600 (Southern CA.) Toll free: 1-800-321-2752 www.cslb.ca.gov County Offices Kern County District Attorney’s Office Consumer Protection Unit Justice Building 1215 Truxtun Ave., 4th Floor Bakersfield, CA 93301 661-868-7600 E-mail: investigation@co.kern.ca.us www.co.kern.ca.us/da Solano County Distict Attorney’s Office Department of Resource Management Consumer Protection Unit 675 Texas St., Suite 5500 Fairfield, CA 94533 707-784-6765 E-mail: RMHelp@solanocounty.com www.co.solano.ca.us/depts/da, District attorney’s website Consumer & Environmental Protection Division Fresno County District Attorney’s Office 929 L St. Fresno, CA 93721 559-600-3156 E-mail: damail@co.fresno.ca.us www.co.fresno.ca.us, District attorney fraud and consumer protection resources Los Angeles County Department of Consumer Affairs 500 West Temple St., Room B-96 Los Angeles, CA 90012-2722 213-974-1452 Toll free: 1-800-593-8222 (L.A. County) TTY: 213-626-0913 E-mail: dca@dca.lacounty.gov dca.lacounty.gov Contra Costa County District Attorney’s Office Special Operations Division- Consumer Fraud 900 Ward St., 4th Floor Martinez, CA 94553 925-957-8604 www.co.contra-costa.ca.us, Consumer protection division of Contra Costa Stanislaus County District Attorney’s Office Consumer Protection Unit 832 12th St., Suite 300 Modesto, CA 95354 209-525-5550 www.stanislaus-da.org Monterey County District Attorney’s Office Consumer Protection Division 1200 Aguajito Rd., Room 301 Monterey, CA 93940 831-755-5073 (Salinas) 831-647-7770 (Monterey) 831-385-8373 (King City) www.co.monterey.ca.us, District attorney’s page Napa County District Attorney’s Office Consumer/Environmental Protection Division 931 Parkway Mall Napa, CA 94559 707-253-4059 (Hotline) www.countyofnapa.org, Napa County website San Mateo County District Attorney’s Office Consumer & Environmental Protection Unit Hall of Justice and Records 400 County Center, 3rd Floor Redwood City, CA 94063 650-363-4651 650-363-4636 (Bureau of Investigation) www.co.sanmateo.ca.us San Diego County District Attorney’s Office Consumer Protection Unit 330 W. Broadway San Diego, CA 92101 619-531-4040 619-531-3507 (Hotline) www.sdcda.org San Francisco County District Attorney’s Office Consumer and Environmental Protection Unit 732 Brannan St. San Francisco, CA 94102 415-551-9595 (Hotline) www.sfdistrictattorney.org Santa Clara County District Attorney’s Office Consumer Protection Unit 70 W. Hedding St. West Wing San Jose, CA 95110 408-792-2880 E-mail: consumer_mediation@da.sccgov.org www.santaclara-da.org San Luis Obispo County District Attorney’s Office Economic Crime Unit Consumer Fraud Department County Courthouse Annex 1050 Monterey St., Room 223 San Luis Obispo, CA 93408 805-781-5856 www.slocounty.ca.gov Marin County District Attorney’s Office Consumer Protection Unit Hall of Justice, Room 130 3501 Civic Center Dr. San Rafael, CA 94903 415-499-6450 E-mail: consumer@co.marin.ca.us www.co.marin.ca.us Orange County District Attorney’s Office Consumer Protection Unit 401 Civic Center Dr., W Santa Ana, CA 92701 714-648-3600 E-mail: consumercomplaint@da.ocgov.com orangecountyda.com Santa Cruz County District Attorney’s Office Consumer Affairs Unit 701 Ocean St., Room 200 Santa Cruz, CA 95060 831-454-2050 TTY: 831-454-2123 E-mail: dao@co.santa-cruz.ca.us www.co.santa-cruz.ca.us Santa Barbara County District Attorney’s Office Consumer Protection Unit 312-D E. Cook St. Santa Maria, CA 93454 805-346-7632 www.countyofsb.org/da Ventura County District Attorney’s Office Consumer Mediation Section 800 S. Victoria Ave. Ventura, CA 93009 805-654-3110 Toll free: 1-800-660-5474 ext 3110 da.countyofventura.org City Offices Los Angeles City Attorney’s Office Consumer Protection Unit 200 North Main St., Room 500 CHE Los Angeles, CA 90012 213-978-8070 TTY: 212-978-8310 www.atty.lacity.org/index.htm San Diego City Attorney’s Office Consumer and Environmental Protection Unit 1200 Third Ave., #1620 San Diego, CA 92101 619-533-5600 TTY: 619-702-7198 E-mail: cityattorney@sandiego.gov www.sandiego.gov/cityattorney Santa Monica City Attorney’s Office Consumer Protection Unit 1685 Main St., 3rd Floor Santa Monica, CA 90401 310-458-8336 TTY: 310-458-8696 E-mail: consumer.mailbox@smgov.net www.smgov.net/atty Colorado State Offices Colorado Office of the Attorney General Consumer Protection Division 1525 Sherman St., 7th Floor Denver, CO 80203 303-866-5189 Toll free: 1-800-222-4444 (CO) E-mail: stop.fraud@state.co.us www.coloradoattorneygeneral.gov AARP ElderWatch 1301 Pennsylvania #280 Denver, CO 80203 303-222-4444 Toll free: 1-800-222-4444 E-mail: aarpelderwatch@aarp.org www.aarpelderwatch.org County Offices Fourth Judicial District Attorney’s Office Economic Crimes Division El Paso and Teller Counties 105 East Vermijo Ave. Colorado Springs, CO 80903 719-520-6000 www.4thjudicialda.com Weld County District Attorney’s Office 915 10th St. PO Box 1167 Greeley, CO 80632-1167 970-356-4010 www.co.weld.co.us Pueblo County District Attorney’s Office 701 Court St. Pueblo, CO 81003 719-583-6030 www.co.pueblo.co.us City Offices Denver District Attorney’s Office Economic Crimes Unit 201 W. Colfax Ave. Denver, CO 80202 720-913-9179 E-mail: info@denverda.org www.denverda.org Connecticut State Offices Department of Consumer Protection 165 Capitol Ave. Hartford, CT 06106-1630 860-713-6100 (Consumer Info./Complaints) Toll free: 1-800-842-2649 TTY: 860-713-7240 (TDD) E-mail: trade.practices@ct.gov www.ct.gov/dcp City Offices Middletown Office of Consumer Protection Director of Consumer Protection 245 deKoven Dr. Middletown, CT 06457 860-344-3491 TTY: 860-344-3521 (TDD) www.cityofmiddletown.com Delaware State Offices Delaware Office of Attorney General Delaware Department of Justice Consumer Protection Division 820 N. French St., 5th Floor Wilmington, DE 19801 302-577-8600 Toll free: 1-800-220-5424 E-mail: www.attorneygeneral.delaware.gov District of Columbia District of Columbia Offices Office of the Attorney General Consumer Protection and Antitrust 441 4th St., NW Washington, DC 20001 202-442-9828 (Hotline) E-mail: consumer.protection@dc.gov www.oag.dc.gov www.consumer.dc.gov, (DC consumer website) District of Columbia Offices Department of Consumer and Regulatory Affairs Government of the District of Columbia 1100 4th St., SW Washington, DC 20024 202-442-4400 TTY: 202-123-4567 E-mail: dcra@dc.gov www.dcra.dc.gov www.consumer.dc.gov, (DC consumer website) Florida State Offices Florida Department of Agriculture and Consumer Services Division of Consumer Services Terry Lee Rhodes Building 2005 Apalachee Pkwy. Tallahassee, FL 32399-6500 850-488-2221 Toll free: 1-800-435-7352 (FL) Toll free: 1-800-352-9832 (in Spanish) www.800helpfla.com Florida Office of the Attorney General PL-01 The Capitol Tallahassee, FL 32399-1050 850-414-3990 Toll free: 1-866-966-7226 (FL) TTY: 1-800-955-8771 www.myfloridalegal.com Seniors vs Crime Office of the Attorney General Tallahassee, FL Toll free: 1-800-203-3099 www.seniorsvscrime.com Regional Offices Ft. Lauderdale Branch- Office of the Attorney General Economic Crimes Division 110 S.E. 6th St., 9th floor Fort Lauderdale, FL 33301-5000 954-712-4600 www.myfloridalegal.com, Consumer protections page Jacksonville Branch- Office of the Attorney General Economic Crimes Division 1300 Riverplace Blvd., Suite 405 Jacksonville, FL 32207 904-348-2720 www.myfloridalegal.com Orlando Branch- Office of the Attorney General Economic Crimes Division 135 W. Central Blvd., Suite 1000 Orlando, FL 32801 407-999-5588 myfloridalegal.com Tampa Branch- Office of the Attorney General Economic Crimes Division Concourse Center 4 3507 E. Frontage Rd., Suite 325 Tampa, FL 33607-1795 813-287-7950 myfloridalegal.com West Palm Beach Branch- Office of the Attorney General Economic Crimes Division 1515 N. Flagler Dr., Suite 900 West Palm Beach, FL 33401 561-837-5000 myfloridalegal.com County Offices Pinellas County Office of Consumer Protection 15251 Roosevelt Blvd., Suite 209 Clearwater, FL 33760 727-464-6200 TTY: 727-464-6088 (TDD) E-mail: consumer@pinellascounty.org www.pinellascounty.org/consumer Broward County Consumer Affairs Division 115 South Andrews Ave., A460 Fort Lauderdale, FL 33301 954-357-5350 E-mail: consumer@broward.org www.broward.org/permittingandlicensing Office of the State Attorney for Miami-Dade County Economic Crime Division 1350 N.W. 12th Ave. Miami, FL 33136-2111 305-547-0671 www.miamisao.com Miami-Dade County Consumer Services Department 140 West Flagler St., Suites 901-904 Miami, FL 33130 305-375-3677 E-mail: consumer@miamidade.gov www.miamidade.gov/csd Orange County Consumer Fraud Unit 415 N. Orange Ave. PO Box 1673 Orlando, FL 32802 407-836-2490 E-mail: fraudhelp@sao9.org www.orangecountyfl.net Hillsborough County Consumer Protection Agency 1101 E. 139th Ave. Tampa, FL 33613 813-903-3430 www.hillsboroughcounty.org/consumerprotection Palm Beach County Consumer Affairs Division 50 S. Military Trail, Suite 201 West Palm Beach, FL 33415 561-712-6600 Toll free: 1-888-852-7362 (Boca/ Delray/Glades) www.pbcgov.com/consumer Georgia State Offices Georgia Governor’s Office of Consumer Affairs 2 Martin Luther King, Jr. Dr. SE, Suite 356 Atlanta, GA 30334-4600 404-651-8600 Toll free: 1-800-869-1123 (GA) consumer.georgia.gov Hawaii State Offices Hawaii Department of Commerce and Consumer Affairs- Hilo Office of Consumer Protection 345 Kekuanaoa St., Suite 12 Hilo, HI 96720 808-933-0910 808-587-3222 (Consumer Resource Center) E-mail: ocp@dcca.hawaii.gov www.hawaii.gov/dcca Hawaii Department of Commerce and Consumer Affairs- Honolulu (Main Location) Office of Consumer Protection 235 S. Beretania St., Suite 801 Honolulu, HI 96813 808-586-2630 808-587-3222 (Consumer Resource Center) E-mail: ocp@dcca.hawaii.gov www.hawaii.gov/dcca/ocp Hawaii Department of Commerce and Consumer Affairs Office of Consumer Protection 1063 Lower Main St., Suite C-216 Wailuku, HI 96793 808-984-8244 808-587-3222 (Consumer Resource Center) E-mail: ocp@dcca.hawaii.gov www.hawaii.gov/dcca/ocp Idaho State Offices Idaho Attorney General’s Office Consumer Protection Division 954 W. Jefferson, 2nd Floor PO Box 83720 Boise, ID 83720-0010 208-334-2424 Toll free: 1-800-432-3545 (ID) www.ag.idaho.gov Illinois State Offices Illinois Office of the Attorney General- Carbondale Consumer Fraud Bureau 1001 E.Main St. Carbondale, IL 62901 618-529-6400 Toll free: 1-800-243-0607 (Fraud Hotline, IL) Toll free: 1-866-310-8398 (in Spanish) TTY: 1-877-675-9339 (Toll free IL) E-mail: ag_consumer@atg.state.il.us www.illinoisattorneygeneral.gov Illinois Office of the Attorney General- Chicago Consumer Fraud Bureau 100 W.Randolph St., 12th Floor Chicago, IL 60601 312-814-3000 Toll free: 1-800-386-5438 (Fraud Hotline, IL) Toll free: 1-866-310-8398 (in Spanish) TTY: 1-800-964-3013 (Toll free IL) E-mail: ag_consumer@atg.state.il.us www.illinoisattorneygeneral.gov Illinois Office of the Attorney General- Springfield Consumer Fraud Division 500 S. 2nd St. Springfield, IL 62706 217-782-1090 Toll free: 1-800-243-0618 (Fraud Hotline, IL) Toll free: 1-866-310-8398 (in Spanish) TTY: 1-877-844-5461 (Toll free IL) E-mail: ag_consumer@atg.state.il.us www.illinoisattorneygeneral.gov Regional Offices Metro East Illinois Regional Office of Attorney General 201 W. Pointe Dr., Suite 7 Belleville, IL 62226 618-236-8616 TTY: 618-236-8619 www.illinoisattorneygeneral.gov Chicago West Regional Office of Attorney General 306 N. Pulaski Rd. Chicago, IL 60624 773-265-8808 TTY: 1-866-717-8804 www.illinoisattorneygeneral.gov Chicago South Regional Office of the Attorney General 7906 S. Cottage Grove Ave. Chicago, IL 60619 773-488-2600 TTY: 1-866-717-8798 www.illinoisattorneygeneral.gov West Central Illinois Regional Office of the Attorney General 628 Maine St. Quincy, IL 62301 217-223-2221 TTY: 217-223-2254 www.illinoisattorneygeneral.gov Northern Illinois Regional Office of the Attorney General Zeke Giorgi Center 200 S. Wyman St., Suite 307 Rockford, IL 61101 815-967-3883 TTY: 815-967-3891 www.illinoisattorneygeneral.gov East Central Illinois Regional Office of Attorney General 1776 E. Washington St. Urbana, IL 61802 217-278-3366 TTY: 217-278-3371 www.illinoisattorneygeneral.gov County Offices Cook County State Attorney’s Office Consumer Fraud Unit 69 W. Washington St., Suite 3130 Chicago, IL 60602 312-603-8600 312-603-8700 (Consumer Line) E-mail: www.statesattorney.org/index2/consumer_fraud.html www.statesattorney.org/index2/consumer_fraud.html City Offices Division of Business Affairs and Consumer Protection 121 N. LaSalle St. City Hall, Room 800 Chicago, IL 60602 312-744-6060 TTY: 312-744-0254 www.cityofchicago.org/ConsumerServices City of Des Plaines Consumer Protection Office 1420 Miner St., Suite 401 Des Plaines, IL 60016 847-391-5303 E-mail: consumerprotection@desplaines.org www.desplaines.org Indiana State Offices Office of Attorney General Consumer Protection Division 302 W. Washington St., 5th floor Indianapolis, IN 46204 317-232-6330 Toll free: 1-800-382-5516 (Consumer Hotline) www.indianaconsumer.com Iowa State Offices Iowa Office of the Attorney General Consumer Protection Division 1305 E. Walnut St. Des Moines, IA 50319 515-281-5926 Toll free: 1-888-777-4590 (IA) E-mail: consumer protection@ag.state.ia.us www.IowaAttorneyGeneral.org Kansas State Offices Office of Kansas Attorney Consumer Protection & Antitrust Division 120 SW 10th St., Suite 430 Topeka, KS 66612-1597 785-296-3751 (Consumer Infoline) Toll free: 1-800-432-2310 (KS) E-mail: cprotect@ksag.org www.ksag.org County Offices Consumer Protection Division Douglas County District Attorney’s Office 111 E. 11th St. Lawrence, KS 66044 785-330-2849 (Consumer Hotline) 785-841-0211 (Main) E-mail: districtattorney@douglas- county.com www.douglas-county.com/depts/da/da_cpu.aspx Johnson County District Attorney’s Office Consumer Fraud Unit PO Box 728 Olathe, KS 66051 913-715-3003 (Consumer Hotline) da.jocogov.org Sedgwick County District Attorney’s Office Consumer Fraud & Economic Crime Unit 1900 E. Morris St. Wichita, KS 67211 316-660-3600 Toll free: 1-800-432-6878 (KS) E-mail: consumer@sedgwick.gov www.sedgwickcounty.org/da Kentucky State Offices Kentucky Office of the Attorney General Consumer Protection Division 1024 Capital Center Dr. Frankfort, KY 40601 502-696-5389 Toll free: 1-888-432-9257 (Hotline) E-mail: www.ag.ky.gov/cp www.ag.ky.gov/cp County Offices Kentucky Office of the Attorney General- Louisville Consumer Protection Division 310 Whittington Pkwy., Suite 101 Louisville, KY 40222 502-429-7134 Toll free: 1-888-432-9257 (Hotline) www.ag.ky.gov Kentucky Office of the Attorney General- Prestonsburg 361 N. Lake Dr. Prestonsburg, KY 41653 606-889-1821 E-mail: www.ag.ky.gov/cp Louisiana State Offices Louisiana Office of Attorney General Consumer Protection Section 1885 N. 3rd St. Baton Rouge, LA 70802 225-326-6465 Toll free: 1-800-351-4889 E-mail: ConsumerInfo@ag.state.la.us www.ag.state.la.us County Offices Jefferson Parish District Attorney’s Office Economic Crime Unit 200 Derbigny St. Gretna, LA 70053-5894 504-361-2920 504-368-1020 www.jpda.us Maine State Offices Bureau of Consumer Credit Protection 35 State House Station Augusta, ME 04333-0035 207-624-8527 Toll free: 1-800-332-8529 (ME) TTY: 1-888-577-6690 (Toll free) www.credit.maine.gov Maine Attorney General’s Office Consumer Information and Mediation Service 6 State House Station Augusta, ME 04333 207-626-8849 Toll free: 1-800-436-2131 (Consumer Protection) E-mail: consumer.mediation@maine.gov www.maine.gov/ag Maryland State Offices Maryland Office of Attorney General Consumer Protection Division 200 Saint Paul Pl. Baltimore, MD 21202 410-528-8662 (Consumer Complaints) 410-576-6550 (Consumer Information) 410-528-1840 (Medical billing complaints) Toll free: 1-888-743-0023 Toll free: 1-877-261-8807 (Health plan decision appeals) TTY: 410-576-6372 (MD) E-mail: consumer@oag.state.md.us www.oag.state.md.us/consumer Regional Offices Maryland Attorney Generals’ Office- Western Maryland Consumer Protection Division 44 N. Potomac St., Suite 104 Hagerstown, MD 21740 301-791-4780 TTY: 410-576-6372 (Baltimore office) E-mail: consumer@oag.state.md.us www.oag.state.md.us/consumer Maryland Attorney General’s Office- Southern Maryland PO Box 745 Hughesville, MD 20637 301-274-4620 TTY: 410-576-6372 (Baltimore office) E-mail: consumer@oag.state.md.us www.oag.state.md.us/Consumer Maryland Attorney General’s Office- Eastern Shore Consumer Protection Division 201 Baptist St., Suite 30 Salisbury, MD 21801-4976 410-713-3620 Toll free: 1-888-743-0023 (Baltimore office) TTY: 410-576-6372 E-mail: consumer@oag.state.md.us www.oag.state.md.us/consumer County Offices Howard County Office of Consumer Affairs 6751 Columbia Gateway Dr. Box 220 Columbia, MD 21046 410-313-6420 TTY: 410-313-6401 E-mail: consumer@howardcountymd.gov www.howardcountymd.gov/CA/CS_ConsumerAffairs.htm Montgomery County Office of Consumer Protection 100 Maryland Ave., Suite 330 Rockville, MD 20850 240-777-3636 240-777-3681 (Anonymous consumer tip-line) TTY: 240-773-3556 E-mail: ConsumerProtection@montgomerycountymd.gov www.montgomerycountymd.gov/consumer Massachusetts State Offices Office of Consumer Affairs and Business Regulation 10 Park Plaza, Suite 5170 Boston, MA 02116 617-973-8700 (General Information) Toll free: 1-888-283-3757 (MA, Consumer Hotline) TTY: 1-800-720-3480 www.mass.gov/Consumer Massachusetts Office of the Attorney General Consumer Complaints and Information 1 Ashburton Pl. Boston, MA 02108-1518 617-727-8400 (Consumer Hotline) TTY: 617-727-4765 E-mail: ago@state.ma.us www.mass.gov/ago Regional Offices Office of the Attorney General- Southern Massachusetts Division 105 William St., 1st Floor New Bedford, MA 02740 508-990-9700 E-mail: ago@state.ma.us www.mass.gov/ago Office of the Attorney General- Western Massachusetts Division 1350 Main St., 4th Floor Springfield, MA 01103 413-784-1240 TTY: 617-727-4765 (Boston office) E-mail: ago@state.ma.us www.mass.gov/ago Office of the Attorney General- Central Massachusetts Division One Exchange Pl. Worcester, MA 01608 508-792-7600 TTY: 617-727-4765 E-mail: ago@state.ma.us www.mass.gov/ago County Offices Northwestern District Attorney’s Office- Franklin County Consumer Protection Unit 13 Conway St. Greenfield, MA 01301 413-774-5102 www.northwesterndistrictattorney.org Northwestern District Attorney’s Office- Hampshire County Northwestern District Attorney’s Office One Gleason Plaza Northampton, MA 01060 413-586-9225 www.northwesterndistrictattorney.org Berkshire County Consumer Advocates, Inc. 150 North St., Room 34 Pittsfield, MA 01201 413-443-9128 Toll free: 1-800-540-9128 (Berkshire County) E-mail: berkshire.advocates@yahoo.com Norfolk District Attorney’s Office Consumer Protection Division 1515 Hancock St., 4th Floor Quincy, MA 02169 617-769-6118 (Hotline) www.mass.gov/da/norfolk City Offices Boston Consumer Affairs & Licensing One City Hall Square, Room 817 Boston, MA 02201-2039 617-635-3834 E-mail: MOCAL@cityofboston.gov www.cityofboston.gov/consumeraffairs Mass PIRG Consumer Action Center 44 Winter St. 4th Floor Boston, MA 02108 781-335-0280 www.masspirg.org Cambridge Consumers’ Council 831 Massachusetts Ave., 1st Floor Cambridge, MA 02139 617-349-6150 TTY: 617-349-6112 E-mail: Consumer@cambridgema.gov www.cambridgema.gov/consumercouncil.aspx Consumer Protection Program Haverhill Community Action, Inc. 145 Essex St. Haverhill, MA 01832 978-373-1971 www.ago.state.ma.us Cape Cod residents contact: Consumer Assistance Council, Inc. 149 Main St. Hyannis, MA 02601 508-771-0700 Toll free: 1-800-867-0701 (MA) E-mail: cac@capecod.net www.consumercouncil.com Consumer Protection Program Greater Lawrence Community Action Council, Inc. 305 Essex St. Lawrence, MA 01840 978-681-4990 www.glcac.org Middlesex Community College Law Center 33 Kearney Square Lowell, MA 01852-1987 978-656-3342 E-mail: www.middlesex.mass.edu/lawcenter Consumer Assistance Office – Metro West, Inc. 209 West Central St. Natick, MA 01760 508-651-8812 E-mail: consumermw@conversent.net www.consumermetrowest.org Newton-Brookline Consumer Office Newton City Hall 1000 Commonwealth Ave. Newton Centre, MA 02459 617-796-1292 TTY: 617-796-1089 E-mail: consumer@newtonma.gov www.newtonma.gov South Shore Community Action Council, Inc. 265 South Meadow Rd. Plymouth, MA 02360 508-747-7575 ext 226 E-mail: lmtilley@sscac.org Revere Consumer Affairs Office 150 Beach St. Revere, MA 02151 781-286-8114 www.revere.org Springfield Mayor’s Office of Consumer Information City Hall, Room 315 36 Court St. Springfield, MA 01103 413-787-6437 TTY: 413-787-6154 E-mail: moci@springfieldcityhall.com www.springfieldcityhall.com Michigan State Offices Office of Attorney General Consumer Protection Division PO Box 30213 Lansing, MI 48909-7713 517-373-1140 Toll free: 1-877-765-8388 www.michigan.gov/ag Michigan Department of Agriculture and Rural Development Consumer Protection Section Weights & Measures/ Motor Fuel Quality 940 Venture Ln. Williamston , MI 48895 517-655-8202 Toll free: 1-800-632-3835 www.michigan.gov/wminfo County Offices Macomb County Consumer Protection Unit Office of the Prosecuting Attorney One S. Main St., 3rd Floor Mt. Clemens, MI 48043 586-469-5350 www.macombcountymi.gov City Offices Detroit Consumer Advocacy Division 18100 Meyers Rd. Detroit, MI 48235 313-224-6995 www.ci.detroit.mi.us Minnesota State Offices Office of the Attorney General Consumer Services Division 1400 Bremer Tower 445 Minnesota St. St. Paul, MN 55101 651-296-3353 Toll free: 1-800-657-3787 TTY: 651-297-7206 or 1-800-366-4812 (Toll free) www.ag.state.mn.us City Offices Division of Licenses & Consumer Services Minneapolis Department of Regulatory Services City Hall, Room 1C 350 South 5th St. Minneapolis, MN 55415 612-673-2080 TTY: 612-673-2157 www.ci.minneapolis.mn.us/business-licensing Mississippi State Offices Mississippi Office of the Attorney General Consumer Protection Division PO Box 22947 Jackson, MS 39225-2947 601-359-4230 Toll free: 1-800-281-4418 (MS) www.ago.state.ms.us Mississippi Department of Agriculture and Commerce Bureau of Regulatory Services Consumer Protection PO Box 1609 Jackson, MS 39215 601-359-1148 www.mdac.state.ms.us Missouri State Offices Missouri Attorney General’s Office Consumer Protection Unit PO Box 899 Jefferson City, MO 65102 573-751-3321 Toll free: 1-800-392-8222 (Hotline) E-mail: consumer.help@ago.mo.gov www.ago.mo.gov Regional Offices Missouri Attorney General’s Office- St Louis Consumer Protection Division Old Post Office Building 815 Olive St., Suite 200 St. Louis, MO 63101 314-340-6816 Toll free: 1-800-392-8222 E-mail: consumer.help@ago.mo.go v www.ago.mo.gov Montana State Offices Montana Office of Consumer Protection 2225 11th Ave. PO Box 200151 Helena, MT 59620-0151 406-444-4500 Toll free: 1-800-481-6896 E-mail: contactocp@mt.gov www.doj.mt.gov/consumer Nebraska State Offices Nebraska Office of the Attorney General Consumer Protection Division 2115 State Capitol Lincoln, NE 68509 402-471-2682 Toll free: 1-800-727-6432 (NE) Toll free: 1-888-850-7555 (in Spanish) Toll free: 1-888-287-0778 (Senior Hotline) www.ago.ne.gov Nevada State Offices Nevada Department of Business and Industry Fight Fraud Task Force Carson City, NV www.fightfraud.nv.gov New Hampshire State Offices New Hampshire Office of the Attorney General Consumer Protection and Antitrust Bureau 33 Capitol St. Concord, NH 03301 603-271-3641 Toll free: 1-888-468-4454 (Consumer Protection Hotline) TTY: 1-800-735-2964 (New Hampshire Only) E-mail: DOJ-CPB@doj.nh.gov www.doj.nh.gov/consumer New Jersey State Offices Department of Law and Public Safety Division of Consumer Affairs 124 Halsey St. Newark, NJ 07102 973-504-6200 Toll free: 1-800-242-5846 (NJ) TTY: 973-504-6588 E-mail: askconsumeraffairs@lps.state.nj.us www.njconsumeraffairs.gov County Offices Cumberland County Department of Consumer Affairs 788 East Commerce St. Bridgeton, NJ 08302 856-453-2203 www.co.cumberland.nj.us Cape May County Consumer Affairs 4 Moore Rd., DN 310 Cape May Court House, NJ 08210-1601 609-463-6475 E-mail: consumer@co.cape-may.nj.us www.capemaycountygov.net Gloucester County Office of Consumer Affairs and Weights & Measures 254 County House Rd. Clarksboro, NJ 08020 856-384-6855 TTY: 856-232-9543 www.co.gloucester.nj.us/Government/Departments/ConsumerAffairs Essex County Division of Consumer Services 50 South Clinton St., Suite 3201 East Orange, NJ 07018 973-395-8350 www.essex-countynj.org, Community Action Hunterdon County Office of Consumer Affairs PO Box 2900 Flemington, NJ 08822 908-806-5174 www.co.hunterdon.nj.us/consumeraffairs.htm Monmouth County Department of Consumer Affairs Hall of Records Annex One E. Main St. Freehold, NJ 07728-1255 732-431-7900 www.visitmonmouth.com Bergen County Office of Consumer Protection One Bergen County Plaza, 3rd Floor Hackensack, NJ 07601-7076 201-336-6400 www.co.bergen.nj.us Hudson County Division of Consumer Affairs 583 Newark Ave. Jersey City, NJ 07306 201-795-6295 (Hotline) www.hudsoncountynj.org, Hudson County Consumer affairs page Burlington County Office of Consumer Affairs/Weights and Measures PO Box 6000 Mount Holly, NJ 08060-6000 609-265-5098 (Weights & Measures) 609-265-5054 (Consumer Affairs) E-mail: consumer@co.burlington.nj.us www.co.burlington.nj.us Middlesex County Consumer Affairs Middlesex County Administration Building 75 Bayard St., 2nd Floor, Room 290 New Brunswick, NJ 08901 732-745-3875 E-mail: consumer@co.middlesex.nj.us www.co.middlesex.nj.us/consumeraffairs/index.asp Somerset County Division of Consumer Protection 20 Grove St. PO Box 3000 Somerville, NJ 08876-1262 908-203-6080 E-mail: consumerprotection@co.somerset.nj.us www.co.somerset.nj.us Ocean County Department of Consumer Affairs 1027 Hooper Ave., Building #2 Toms River, NJ 08754-2191 732-929-2105 www.co.ocean.nj.us Mercer County Office of Consumer Affairs 640 South Broad St. PO Box 8068 Trenton, NJ 08650-0068 609-989-6671 E-mail: ConsumerAffairs@co.ocean.nj.us www.mercercounty.org Passaic County Department of Consumer Protection/Weights and Measures Dept of Law 1310 Route 23 North Wayne, NJ 07470 973-305-5881 (Consumer Protection) 973-305-5750 (Weights & Measures) www.passaiccountynj.org Union County Division of Consumer Affairs Department of Public Safety 300 North Ave., East Westfield, NJ 07090 908-654-9840 www.unioncountynj.org City Offices Nutley Consumer Affairs c/o Dept. of Public Affairs 149 Chestnut St. Nutley, NJ 07110 973-284-4975 www.nutleynj.org Plainfield Action Services City Hall Annex, 1st Floor 510 Watchung Ave. Plainfield, NJ 07061 908-753-3519 www.plainfield.com/plainfieldactionservices.htm Secaucus Department of Consumer Affairs Municipal Government Center 1203 Patterson Plank Rd. Secaucus, NJ 07094 201-330-2008 www.njconsumeraffairs.gov/ocp/countyoff.htm, Consumer Affairs Offices Union Consumer Affairs Office 1976 Morris Ave. Union, NJ 07083 908-851-5477 www.uniontownship.com New Mexico State Offices Office of Attorney General Consumer Protection Division PO Drawer 1508 Santa Fe, NM 87504-1508 505-827-6060 Toll free: 1-800-678-1508 www.nmag.gov New York State Offices Office of the Attorney General- Albany Office Bureau of Consumer Frauds and Protection State Capitol Albany, NY 12224-0341 518-474-5481 Toll free: 1-800-771-7755 (NY) TTY: 1-800-788-9898 (TDD) www.ag.ny.gov New York State Department of State Division of Consumer Protection Five Empire State Plaza, Suite 2101 Albany, NY 12223 518-474-8583 Toll free: 1-800-697-1220 E-mail: webmaster@consumer.state.ny.us www.nysconsumer.gov New York State Department of State Division of Consumer Protection Five Empire State Plaza, Suite 2101 Albany, NY 12223 518-474-8583 Toll free: 1-800-697-1220 E-mail: webmaster@consumer.state.ny.us www.nysconsumer.gov Office of the Attorney General- New York City Office Bureau of Consumer Frauds and Protection 120 Broadway, 3rd Floor New York, NY 10271-0332 212-416-8000 Toll free: 1-800-771-7755 (Hotline) TTY: 1-800-788-9898 (TDD) www.ag.ny.gov Regional Offices Binghamton Regional Office Office of the Attorney General State Office Building, 17th Floor 44 Hawley St. Binghamton, NY 13901 607-721-8771 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 (Toll free) www.ag.ny.gov Brooklyn Regional Office Office of the Attorney General 55 Hanson Place, Suite 1080 Brooklyn, NY 11217 718-722-3949 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 (Toll free) www.ag.ny.gov Buffalo Regional Office Office of the Attorney General Main Place Tower, Suite 300A 350 Main St. Buffalo, NY 14202 716-853-8400 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 www.ag.ny.gov Suffolk Regional Office Office of the Attorney General 300 Motor Pkwy., Suite 205 Hauppauge, NY 11788 631-231-2424 Toll free: 1-800-771-7755 TTY: 1-800-788-9898 www.ag.ny.gov, Suffolk regional office Nassau Regional Office Office of the Attorney General 200 Old Country Rd., Suite 240 Mineola, NY 11501 516-248-3302 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 www.ag.ny.gov Harlem Regional Office Office of the Attorney General 163 West 125th St., Suite 1324 New York, NY 10027 212-961-4475 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 www.ag.ny.gov Plattsburgh Regional Office Office of Attorney General 43 Durkee St., Suite 700 Plattsburgh, NY 12901-2958 518-562-3288 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 www.ag.ny.gov Rochester Regional Office Office of the Attorney General 144 Exchange Blvd., Suite 200 Rochester, NY 14614-2176 585-546-7430 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 www.ag.ny.gov Syracuse Regional Office Office of the Attorney General 615 Erie Blvd. West, Suite 102 Syracuse, NY 13204 315-448-4800 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 www.ag.ny.gov Utica Regional Office Office of the Attorney General 207 Genesee St., Room 508 Utica, NY 13501 315-793-2225 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 www.ag.ny.gov, Utica office of the attorney general Watertown Regional Office Office of the Attorney General Dulles State Office Building 317 Washington St. Watertown, NY 13601 315-785-2444 Toll free: 1-800-771-7755 (Consumer Hotline) TTY: 1-800-788-9898 www.ag.ny.gov Westchester Regional Office Office of the Attorney General 101 East Post Rd. White Plains, NY 10601-5008 914-422-8755 Toll free: 1-800-771-7755 (Consumer Helpline) TTY: 1-800-788-9898 www.ag.ny.gov County Offices Albany County Department of Consumer Affairs 112 State St., Suite 1207-08 Albany, NY 12207 518-447-7581 E-mail: consumer_complaints@albanycounty.com www.albanycounty.com Erie County District Attorney’s Office Consumer Fraud Bureau Main Place Tower 350 Main St., Suite 300A Buffalo, NY 14202 716-853-8404 www.ag.ny.gov Putnam County Department of Consumer Affairs 110 Old Route 6, Bldg. 3 Carmel, NY 10512 845-808-1618 www.putnamcountyny.com Orange County Department of Consumer Affairs 99 Main St. Goshen, NY 10924 845-360-6700 www.co.orange.ny.us Ulster County Consumer Fraud Bureau 20 Lucas Ave. Kingston, NY 12401-3708 845-340-3260 www.ulstercountyny.gov/consumerfraud Nassau County Office of Consumer Affairs 200 County Seat Dr. Mineola, NY 11501 516-571-2600 www.nassaucountyny.gov Rockland County Office of Consumer Protection 18 New Hempstead Rd., 6th Floor New City, NY 10956 845-708-7600 www.co.rockland.ny.us Schenectady County Dept. of Consumer Affairs/Bureau of Weights & Measures 64 Kellar Ave. Schenectady, NY 12306 518-356-7473 (Consumer Affairs) 518-356-6795 (Weights & Measures) www.schenectadycounty.com Westchester County Dept. of Consumer Protection 112 East Post Rd., 4th Floor White Plains, NY 10601 914-995-2155 E-mail: conpro@westchestergov.com consumer.westchestergov.com City Offices Mt. Vernon Office of Consumer Affairs City Hall One Roosevelt Square, Room 11 Mount Vernon, NY 10550 914-665-2433 www.cmvny.com New York City Department of Consumer Affairs 42 Broadway New York, NY 10004 212-639-9675 718-286-2296 (Korean) TTY: 212-487-2710 www.nyc.gov/consumers Town of Colonie Consumer Protection Board Memorial Town Hall 534 Loudon Rd. Newtonville, NY 12128 518-783-2787 www.colonie.org Yonkers Consumer Protection Bureau 87 Nepperhan Ave., Room 212 Yonkers, NY 10701 914-377-6808 914-377-3000 (Helpline) www.yonkersny.gov Offices Poughkeepsie Regional Office Office of the Attorney General 235 Main St., 3rd Floor Poughkeepsie, NY 12601-3194 845-485-3900 Toll free: 1-800-771-7755 TTY: 1-800-788-9898 www.ag.ny.gov North Carolina State Offices North Carolina Office of the Attorney General Consumer Protection Division Mail Service Center 9001 Raleigh, NC 27699-9001 919-716-6000 Toll free: 1-877-566-7226 (NC) www.ncdoj.gov North Carolina Department of Agriculture and Consumer Services 1001 Mail Service Center Raleigh , NC 27699-1001 919-733-3000 www.agr.state.nc.us/index.htm North Dakota State Offices Office of the Attorney General Consumer Protection and Antitrust Division Gateway Professional Center 1050 E. Interstate Ave., Suite 200 Bismarck, ND 58503-5574 701-328-3404 Toll free: 1-800-472-2600 TTY: 1-800-366-6888 (Toll free) E-mail: ndag@nd.gov www.ag.nd.gov Ohio State Offices Consumer Protection Section Attorney General’s Office 30 East Broad St., 14h Floor Columbus, OH 43215-3400 614-466-4320 Toll free: 1-800-282-0515 www.ohioattorneygeneral.gov www.speakoutohio.gov, consumer website County Offices Office of Consumer Affairs County of Summit 175 S. Main St., Suite 209 Akron, OH 44308 330-643-2879 E-mail: consumeraffairs@summitoh.net www.co.summit.oh.us/conaffairs.htm Oklahoma State Offices Oklahoma Department of Consumer Credit 4545 N. Lincoln Blvd., Suite 164 Oklahoma City, OK 73105-3403 405-521-3653 Toll free: 1-800-448-4904 (Consumer Hotline) E-mail: webmaster@okdocc.state.ok.us www.okdocc.state.ok.us Consumer Protection Unit Oklahoma Attorney General 313 N.E. 21st St. Oklahoma City, OK 73105 405-521-3921 (Oklahoma City) 918-581-2885 (Tulsa) www.oag.ok.gov Oregon State Offices Oregon Department of Justice Financial Fraud/Consumer Protection Section 1162 Court St., NE Salem, OR 97301-4096 503-378-4320 (Salem) 503-229-5576 (Portland) 503-947-4333 Toll free: 1-877-877-9392 (OR) TTY: 1-800-735-2900 E-mail: www.doj.state.or.us Pennsylvania State Offices Bureau of Consumer Protection Office of Attorney General Strawberry Square, 14th Floor Harrisburg, PA 17120 717-787-9707 Toll free: 1-800-441-2555 (PA) Toll free: 1-888-520-6680 (Home Improvement) E-mail: www.doj.state.or.us www.attorneygeneral.gov Regional Offices Erie Regional Office – Bureau of Consumer Protection Office of the Attorney General 1001 State St., 10 Floor Erie, PA 16501 814-871-4371 www.attorneygeneral.gov Philadelphia Regional Office – Bureau of Consumer Protection Office of Attorney General 21 S. 12th St., 2nd Floor Philadelphia, PA 19107 215-560-2414 www.attorneygeneral.gov Pittsburgh Regional Office – Bureau of Consumer Protection Office of Attorney General Manor Complex, 6th Floor 564 Forbes Ave. Pittsburgh, PA 15219 412-565-5135 Toll free: 1-800-441-2555 www.attorneygeneral.gov Scranton Regional Office Bureau of Consumer Protection Office of Attorney General 100 Samter Building 101 Penn Ave. Scranton, PA 18503 570-963-4913 www.attorneygeneral.gov County Offices Bucks County Department of Consumer Protection 50 N. Main St. Doylestown, PA 18901 215-348-7442 E-mail: consumerprotection@co.bucks.pa.us www.buckscounty.org Delaware County Consumer Affairs Government Center Building 201 West Front St. Media, PA 19063 610-891-4865 www.co.delaware.pa.us/consumeraffairs Puerto Rico State Offices Department de Asuntos Del Consumidor Apartado 41059 Minillas Station Santurce, PR 00940 787-722-7555 Toll free: 1-866-520-3226 (PR) www.daco.gobierno.pr Rhode Island State Offices Consumer Protection Unit Department of Attorney General 150 S. Main St. Providence, RI 02903 401-274-4400 TTY: 401-453-0410 E-mail: contactus@riag.ri.gov www.riag.state.ri.us South Carolina State Offices South Carolina Department of Consumer Affairs 3600 Forest Dr., 3rd Floor PO Box 5757 Columbia, SC 29250 803-734-4200 Toll free: 1-800-922-1594 (SC) E-mail: scdca@scconsumer.gov www.scconsumer.gov South Dakota State Offices Consumer Protection Office of the Attorney General 1302 E. Hwy. 14, Suite 3 Pierre, SD 57501 605-773-4400 Toll free: 1-800-300-1986 (SD) TTY: 605-773-6585 E-mail: consumerhelp@state.sd.us www.state.sd.us/atg Tennessee State Offices Department of Commerce and Insurance Division of Consumer Affairs 500 James Robertson Pkwy., 12th Floor Nashville, TN 37243-0600 615-741-4737 Toll free: 1-800-342-8385 (TN) E-mail: consumer.affairs@tn.gov www.tn.gov/consumer Office of the Attorney General Consumer Advocate and Protection Division PO Box 20207 Nashville, TN 37202-0207 615-741-1671 www.attorneygeneral.state.tn.us Texas State Offices Office of the Attorney General Consumer Protection Division PO Box 12548 Austin, TX 78711-2548 512-463-2185 Toll free: 1-800-621-0508 www.oag.state.tx.us Regional Offices Office of the Attorney General- Dallas Region Consumer Protection Division 1412 Main St., Suite 810 Dallas, TX 75202 214-969-7639 Toll free: 1-800-621-0508 (TX) www.oag.state.tx.us Office of the Attorney General- El Paso Region Consumer Protection Division 401 E. Franklin Ave., Suite 530 El Paso, TX 79901 915-834-5800 www.oag.state.tx.us Houston Regional Office – Consumer Protection Office of the Attorney General 808 Travis, Suite 1520 Houston, TX 77002- 713-223-5886 Toll free: 1-800-621-0508 (TX) www.oag.state.tx.us Office of the Attorney General- Lubbock Region Consumer Protection Division 4630 50th St., Suite 500 Lubbock, TX 79414 806-747-5238 Toll free: 1-800-621-0508 (TX) www.oag.state.tx.us Office of the Attorney General- McAllen Region Consumer Protection Division 3201 N. McColl Rd., Suite B McAllen, TX 78501 956-682-4547 Toll free: 1-800-621-0508 (TX) www.oag.state.tx.us Office of the Attorney General- San Antonio Region Consumer Protection Division 115 E.Travis St., Suite 925 San Antonio, TX 78205 210-224-1007 Toll free: 1-800-621-0508 (TX) www.oag.state.tx.us County Offices Dallas County District Attorney’s Office Check Division/ ID Fraud 133 N. Industrial Blvd., LB 19 Dallas, TX 75207 214-653-3672 www.dallasda.com Harris County Consumer Fraud Division District Attorney’s Office 1201 Franklin St., Suite 600 Houston, TX 77002-1923 713-755-5836 app.dao.hctx.net Utah State Offices Utah Department of Commerce Division of Consumer Protection 160 E. 300 S, 2nd Floor PO Box 146704 Salt Lake City, UT 84114-6704 801-530-6601 Toll free: 1-800-721-7233 E-mail: consumerprotection@utah.gov www.consumerprotection.utah.gov Vermont State Offices Vermont Consumer Assistance Program Office of the Attorney General 146 University Place Burlington, VT 05405 802-656-3183 Toll free: 1-800-649-2424 (VT) E-mail: consumer@uvm.edu www.atg.state.vt.us Vermont Agency of Agriculture, Food, and Markets Food Safety and Consumer Protection 116 State St. Montpelier, VT 05620 802-828-2436 www.vermontagriculture.com Virgin Islands Virgin Island Offices Department of Licensing and Consumer Affairs 3000 Golden Rock Shopping Center, Suite 9 St. Croix, VI 00820 340-773-2226 www.dlca.gov.vi State Offices Department of Licensing and Consumer Affairs Property and Procurement Bldg. 8201 Sub Base, Suite 1 St. Thomas, VI 00802 340-774-3130 www.dlca.gov.vi Virginia State Offices Office of Consumer Affairs Department of Agriculture and Consumer Services 102 Governor St. Richmond, VA 23219 804-786-2042 Toll free: 1-800-552-9963 (VA) TTY: 1-800-828-1120 (Toll free) E-mail: webmaster.vdacs@vdacs.virginia.gov www.vdacs.virginia.gov Office of the Commonwealth’s Attorney Consumer Affairs Division Judicial Center, Building 10B 2425 Nimmo Pkwy. Virginia Beach, VA 23456 57-385-6373 E-mail: OCACAAdmin@vbgov.com www.vbgov.com/dept/oca/ County Offices Fairfax County Department of Cable Communications and Consumer Protection 12000 Government Center Pkwy., Suite 433 Fairfax, VA 22035 703-222-8435 TTY: 711 www.fairfaxcounty.gov/consumer.htm City Offices Office of Consumer Affairs City Hall, 301 King St., Room 1900 Alexandria, VA 22313 703-746-4350 www.alexandriava.gov/citizen Washington State Offices Office of the Attorney General (see Regional Consumer Resource Centers) Toll free: 1.800.551.4636 TTY: 1-800-833-6384 www.atg.wa.gov Regional Offices Bellingham Consumer Protection Division (Island, San Juan, Skagit and Whatcom Counties) Office of the Attorney General 103 E. Holly St., Suite 308 Bellingham, WA 98225-4728 360-676-2037 Toll free: 1-800-551-4636 (WA) TTY: 1-800-833-6384 www.atg.wa.gov Seattle Consumer Protection Division (N. King, Snohomish, Clallam and Jefferson Counties and Bainbridge Island) Office of the Attorney General 800 Fifth Ave., Suite 2000 Seattle, WA 98104 206-464-7744 Toll free: 1-800-551-4636 (WA) TTY: 1-800-833-6384 www.atg.wa.gov Spokane Consumer Protection Division (Eastern Washington) Office of the Attorney General 1116 West Riverside Spokane, WA 99201-1194 509-456-3123 Toll free: 1-800-551-4636 (WA) TTY: 1-800-833-6384 www.atg.wa.gov Tacoma Consumer Protection Division (Pierce, Mason, Grays Harbor Kitsap, and South King Counties) Office of the Attorney General 1250 Pacific Ave. Tacoma, WA 98402 253-593-5243 Toll free: 1-800-551-4636 (WA) TTY: 1-800-833-6384 www.atg.wa.gov Vancouver Consumer Protection Division: Clark, Cowlitz, Pacific, Skamania, Wahkiakum, Lewis, and Thurston Office of the Attorney General Office of the Attorney General 1220 Main St., Suite 549 Vancouver, WA 98660-2964 360-759-2100 Toll free: 1-800-551-4636 (WA) TTY: 1-800-833-6384 www.atg.wa.gov/consumer West Virginia State Offices Consumer Protection Division Office of the Attorney General PO Box 1789 Charleston, WV 25326-1789 304-558-8986 Toll free: 1-800-368-8808 (WV) E-mail: consumer@wvago.gov www.wvago.gov Wisconsin State Offices Wisconsin Department of Agriculture, Trade and Consumer Protection Bureau of Consumer Protection PO Box 8911 2811 Agriculture Dr. Madison, WI 53708-8911 608-224-4949 Toll free: 1-800-422-7128 (WI) TTY: 608-224-5058 E-mail: hotline@datcp.state.wi.us www.datcp.state.wi.us Wyoming State Offices Consumer Protection Unit Office of the Attorney General 123 State Capitol 200 W. 24th St. Cheyenne, WY 82002 307-777-7841 TTY: 307-777-5351 attorneygeneral.state.wy.us

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Read the full article at GetOutOfDebt.org, click here: Consumer Protection Offices Across America: State, County, City, Attorney General

TALLAHASSEE, FL – Attorney General Bill McCollum today unveiled his office’s latest consumer protection initiative in the form of a coordinated enforcement effort targeting potentially improper tactics in Florida’s debt relief industry. In a statewide initiative, the Attorney General’s Economic Crimes Division has taken legal action against five companies and opened formal investigations into the practices of an additional five companies, all of which were purportedly offering debt relief services including credit counseling, credit repair, debt management, and credit card rate reduction services.

“As more Floridians facing financial difficulties are turning to debt relief organizations for help, an increasing number of these companies are taking advantage of the nationwide financial situation and defrauding consumers,” said Attorney General McCollum. “Our efforts will send a message to this industry that preying on consumers in financial distress will not be tolerated.”

The statewide initiative was launched in response to the growing number of consumer complaints regarding the debt relief industry. To date this year, the Attorney General’s office has received more than 1,400 debt relief-related complaints, which represents a 62-percent increase from the previous year. Complaints allege that certain companies promise services and savings that they don’t provide, refuse to make refunds, and often leave the consumer worse off financially than they were when they signed on.

Consumer advocacy groups recommend that consumers with mounting debts try first to resolve their financial problems themselves, before seeking the assistance of a debt relief organization.

“Many times a collection agency will settle for a lower payment, and even eliminate late fees and penalties if a consumer tries to negotiate their debt. This may leave a blemish on a consumer’s credit report, but it’s one of several ways to stop the downward spiral into deep debt,” said Brad Ashwell, a consumer advocate for the Florida Public Interest Research Group. “However, fraudulent practices can devastate consumers already suffering from debt and I commend the Attorney General’s aggressive actions against these harmful practices.”

The following legal actions were announced today:

Lawsuit filed against IXE Accelerated Financial Services

The Attorney General’s Economic Crimes Division filed a lawsuit against an Orlando-based company accused of making misleading promises regarding credit card rate reduction services. IXE Accelerated Financial Services (IXE) allegedly offered credit card rate reduction and credit counseling services to consumers primarily through telephone solicitations and collected fees from consumers, but never provided the services.

Lawsuit filed against Enterprise Technology Group, Inc.

A second lawsuit was filed against Dunedin-based Enterprise Technology Group, Inc., doing business as Ameritrust Financial Card. The lawsuit states Ameritrust charged enrollment fees for a credit card that the company promised would operate like a normal credit card while improving the consumers’ credit score through Ameritrust’s monthly reporting. In reality, Ameritrust’s cards were usable only on Ameritrust’s online catalog and the company allegedly never reported consumers’ accounts to any credit bureau.

Pending litigation against two Jacksonville companies

The Economic Crimes Division is also currently in litigation against two Jacksonville-based companies. United Debt Solutions, Inc., allegedly offers to assist consumers in negotiating settlements and paying off debts, but fails to do so and makes unauthorized withdrawals from consumers’ bank accounts. The Attorney General’s Office has also obtained a default judgment against the corporate defendants from Provident Financial Services, Inc., also known as Future Financial Direct, Inc. Provident was allegedly failing to negotiate, reduce, and consolidate consumer’s debt as promised. Litigation is ongoing against the company’s principal owners, Curtis Wood and Ryan Boyd. The default judgment was reached in July.

Settlement reached with New Leaf Associates, LLC

The Attorney General’s Office reached a settlement with multiple defendants named in a Pinellas County lawsuit that involved a “debt elimination” scheme operating under the name of New Leaf Associates, LLC. New Leaf victimized thousands of consumers nationwide by promising consumers there was a secret “legal administrative process” to completely eliminate debt and improve credit scores in the process. The Attorney General obtained an injunction to stop the operation of the scheme, but has been litigating to obtain a return of the funds to the consumers. The settlements with 16 defendants prohibit the defendants from participating in or marketing any similar scheme and require payments of costs and fees and restitution for Florida victims amounting to approximately $320,000 and additional settlement negotiations are ongoing with other defendants.

Subpoenas served

Subpoenas have been served against other debt relief organizations including Financial Freedom Resources, Inc., of Clearwater; Specialized Funding, of Largo; United Debt Solutions, ADA Tampa Bay, also known as American Debt Arbitration, of Tampa; Nodelay Enterprises, Inc., also known as Nodelay Account Services, of Orlando; and Equity First Financial Corp., of Casselberry.

Companies examined in conjunction with this initiative are suspected of violating Florida’s Deceptive and Unfair Trade Practices Act along with other laws regulating telephone solicitations, telemarketing, credit counseling organizations, and credit service organizations. While the exact practices of each company vary, most of them allegedly charge consumers illegal up-front fees, fail to provide consumers with written contracts and refunds as required by law, and regularly misrepresent the nature and benefits of their services. There are a total of 31 debt relief organizations currently under review for potentially misleading or deceptive practices.

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• How to Shop for a Good Debt Management Program
• Lauren is Searching For Ways to Get Out Of Debt And Make Her Bad Credit Go Away
• How Do I Handle the One Creditor Not in My Debt Consolidation Plan That is Suing Me? – Tony
• I’m Enrolled in a Credit Counseling Program And Thinking About Dropping Out and Paying Creditors Myself. – Wilder
• Why Does Credit Counseling Drop Us When We Can’t Make The Payment. – Tracy
• How You Can Get Out of Debt Fast Without Filing Bankruptcy
• Bad Credit Debt Consolidation – Brutally Honest Advice

Read the full article at GetOutOfDebt.org, click here: Bogus and Scam Credit Counseling Groups Become Target Of Florida Legal System