Ask The Get Out of Debt Experts Navient Sallie Mae

How Can I Force Navient to Reduce My Interest Rate?

Written by Steve Rhode

Question:

Dear Steve,

I lost my business and went bankrupt 7 years ago. Having trouble paying my student loan. The loan was originally through Sallie Mae in 1995. Sallie Mae had promised a 1% reduction in interest if the first 12 consecutive payments were made on-time. Then they sold to Navient and I never received the reduction in interest which is at 9%.

How do I force Navient to honour the interest reduction that Sallie Mae never gave me?

Steve

Answer:

Dear Steve,

The reality is unless you can produce evidence to support the offer and you met the terms of the deal I’m afraid there isn’t much hope for that happening.

Big entities like documentation and support to make sure their actions fit within the policies and procedures.

Now I do see that in 2013 Sallie Mae announced their Smart Option Student Loan which is a private student loan, would be eligible for a cosigner release “after making 12 consecutive monthly on-time principal and interest payments.” – Source

The only information I could find that might be similar was an offer made on Sallie Mae Smart Option Loans that debtors would “Receive a 0.25 percentage point interest rate reduction after making 12 consecutive on-time payments.” And additional 0.25 percent reduction was available if the loan was paid by automatic draft.

So since I can’t find anything that describes the benefit you were told, gathering your supporting documentation on this offer will be critical to pushing this forward.

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About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

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