How Can I Force Navient to Reduce My Interest Rate?


Dear Steve,

I lost my business and went bankrupt 7 years ago. Having trouble paying my student loan. The loan was originally through Sallie Mae in 1995. Sallie Mae had promised a 1% reduction in interest if the first 12 consecutive payments were made on-time. Then they sold to Navient and I never received the reduction in interest which is at 9%.

How do I force Navient to honour the interest reduction that Sallie Mae never gave me?



Dear Steve,

The reality is unless you can produce evidence to support the offer and you met the terms of the deal I’m afraid there isn’t much hope for that happening.

Big entities like documentation and support to make sure their actions fit within the policies and procedures.

Now I do see that in 2013 Sallie Mae announced their Smart Option Student Loan which is a private student loan, would be eligible for a cosigner release “after making 12 consecutive monthly on-time principal and interest payments.” – Source

The only information I could find that might be similar was an offer made on Sallie Mae Smart Option Loans that debtors would “Receive a 0.25 percentage point interest rate reduction after making 12 consecutive on-time payments.” And additional 0.25 percent reduction was available if the loan was paid by automatic draft.

So since I can’t find anything that describes the benefit you were told, gathering your supporting documentation on this offer will be critical to pushing this forward.


You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.

Do you have a question you'd like to ask me for free? Go ahead and click here.

Damon Day - Pro Debt Coach

Follow Me
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
Steve Rhode
Follow Me
Latest posts by Steve Rhode (see all)

1 thought on “How Can I Force Navient to Reduce My Interest Rate?”

Leave a Comment