Quick Answer: Freedom Debt Relief charges $3,000 per settled account, which can exceed the actual debt amount as one consumer discovered when their $2,500 Discover settlement cost $3,000 in fees. The company deducts fees from monthly payments before settling debts, potentially making their service more expensive than the original balances.
Consumer Statement:
I signed up with Freedom Debt Relief/National Debt Relief in hopes that I would be relieved of the three credit cards I had. I had to pay $400 a month which was a serious dent in my finances.
This went on for about seven to eight months and then they settled with Discover. I was ecstatic!!! I continued to let this company take the monthly draft until one day I decided to call Freedom Debt Relief/National Debt Relief and was told how little I had in my account…meanwhile they had been taking money out of my account for several months. When I asked for a detailed explanation, I was told about their fee. It was then that I was told that their fee is “$3,000” per settlement and mind you I had three outstanding accounts which basically meant I was going to be charged $9,000 to settle the three accounts. I owed $2,500 to Discover card to which they settled and the company’s $3,000 fee was more than what they settled for. Once I discovered this, I then ceased all communications and had the company return whatever money I had left in my account $800.
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I do not see how a company like this can remain in business. I see people from Shark Tank boosting Freedom Debt Relief/National Debt Relief’s business but they do not know the truth about this shady company’s fees. Financial Debt Relief and Freedom Debt Relief are the same people!!! They are crooks that need to be shut down by the US Attorney General. As a matter of fact, this company is so bad they even had Class Action Lawsuits taken out on them!!!
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Consumer Action Taken:
I got out of the program and now I have to sign bankrupt because of this. I have been under nothing but stress and now have breast cancer which I am sure is a contributing factor.
Date This Problem Happened: November 1, 2014
State You Live in: New York
Race/Ethnicity: Other
Age Range: 51-65
Total Amount of Fee Paid: $5,000
Company Name: Freedom Debt Relief/National Debt Relief (same company)
Company Address:
4940 S. Wendler Drive
Tempe
Company Telephone Number: 877-846-6668
Website of Company: freedomdebtrelief.com
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.
If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose
Before You Sign Anything: Run any debt relief contract through the free Contract Decoder to spot hidden fees and unfair terms. Check the company’s complaint history with the Scam-O-Meter.
Compare Your Real Options: Most debt relief companies won’t tell you about all your options — especially the ones they can’t profit from. Credit counseling has a 21-27% completion rate. Settlement resolves about 1% of enrolled debts fully. Bankruptcy has a 95% discharge rate — and protects your retirement. Take the Find Your Path quiz for a recommendation based on your actual numbers.
Freedom Debt Relief is committed to putting customers first and has a team of highly trained Client Services Advocates who are a partner with our customers every step of the way during their financial journey to become debt free.
In your reading your post we would like the opportunity to work with you again to further resolve any questions or concerns you may have about your debt settlement program. For further assistance, you can contact us directly by calling 1-800-655-6303 or by sending an email to support@freedomdebtrelief.com with your questions or concern.
Thank you, and we look forward to working with you further.
Kind regards,
Jake Fullmer
Sr. Director of Freedom Debt Relief Client Services
Complaint submitted
Complaint posted.