Date Received: 2017-01-24T00:00:00
Product: Debt settlement
Issue: Fraud or scam
Consumer Consent Provided to Share Complaint: N/A
Company: Navient Solutions, LLC.
State/Zip: TX 77474
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: No
Complaint ID: 2309083
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it.