Navient Solutions – CFPB Complaint ID 2438558

Date Received: 2017-04-17T00:00:00

Product: Non-federal student loan

Issue: Dealing with my lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I receive 7-9 calls a day but the final straw was on XXXX Sunday after XXXX. I called navient today to let them know they had done this and I was told by a rep named XXXX XXXX that nothing wrong was done. I was with my family enjoying food and on a holiday and was interrupted.

Company: Navient Solutions, LLC.

State/Zip: NY 130XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: No

Complaint ID: 2438558

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it.

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