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Navient Solutions – CFPB Complaint

By on June 23, 2017

Date Received: 2017-04-17T00:00:00

Product: Federal student loan servicing

Issue: Dealing with my lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have been making monthly payments of {$660.00} since XX/XX/XXXX. I wrote down my balance due on my student loans on XX/XX/XXXX and some have increased over the past ten months.
XX/XX/XXXX XX/XX/XXXX balance due {$79000.00} {$78000.00} {$1500.00} {$1100.00} {$1300.00} {$1600.00} {$780.00} {$1000.00} I have XXXX more loans but this is a representation of what is happening to my loans.

Company: Navient Solutions, LLC.

State/Zip: CO 813XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: No

Complaint ID: 2438735

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it.

READ  Allied Interstate LLC - CFPB Complaint

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