CFPB Complaint

Navient Solutions – CFPB Complaint ID 2437479

Consumer Complaint Submission

Date Received: 2017-04-17T00:00:00

Product: Federal student loan servicing

Issue: Dealing with my lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I went to XXXX XXXX University between the years of XX/XX/XXXX – XX/XX/XXXX and when I got out I was served with XXXX different bills for payment. I later consolidated my loan with the advise of a representative that worked for on of the companies I made payments too. I was not taught about principle at a younger age and made my minimum payments for many years and then started to pay down the principle in XX/XX/XXXX. By this time my loan had been sold to XXXX and by then I had paid it down over 11 000.00 dollars down in so many years for I was doing better work wise and could afford to. I then found hardship with the crash of the banks in XX/XX/XXXX, XX/XX/XXXX and so on and could not afford minimum monthly payments. My balance was paid down from roughly XXXX to XXXX which shows on my credit report. So I tried to work with XXXX and they continued to rudely ask for repayment and I let them know that the company I worked for shut down and I am out of work and there were no jobs with in many miles radius in the XXXX XXXX XXXX and I had to take a low paying service position in hospitality and could barley afford a place to live. I took years to bounce back for I had a car payment that I had to hold full coverage on and I was single living alone so another XXXX to XXXX dollars a month was a lot of money to me and XXXX continued to rudely treat me as I was not being honest so I had to stop taking calls from them. Latter I had to move back north to stay with family and started work at XXXX as a XXXX and I was contacted there by XXXX. The XXXX representative said that they were going to have my wages garnished if I did not sign with them for loan service but the loan was at a XXXX balance and they added more to it. I complained and I wanted itemization of where these fee ‘s accumulated from and thought it was completely ludicrous how my balance could just be stipulated like this. My loan was then taken over by Navient and they in turn put XXXX on my balance in less than 3 years and its now sitting at roughly XXXX in balance that they say I owe or else. I can not fathom how this is right. I would greatly pay what I owe and understand its a business to loan but even a home foreclosure does not accrue interest like this? Normal debt gets charged off and there are penalties to be paid and I would be fine with this. I have paid a combination of combined interest cause I was never taught of principle at a younger age and I then paid into the principle a great deal and now I am being punished unfairly for the US economic crash that happened and the student loan servicers taking full advantage of my hardship. I can not re pay XXXX of interest thrown on top of my balance after paying it down XXXX dollars and all the other interest I paid into it and to add did not write off in the early years. Again I can understand XXXX maybe XXXX in late fees accrued during the economic crash but XXXX, this is not right? I would think it could be placed on my public record and make it so that I could not extend credit till re payment could be established but to make it so that I will never get out of this loan now for circumstances that I had no control over is not something I will pay for and I am seeking help from the CFPB to please get this under control. These servicers are preying on American people that have fallen into bad times like myself and I am reaching out whole heartedly for justice on these false fees and balance they say I owe. Thank you in advance for any representation I can get to stop this and get my life back on track from being scammed and manipulated by these servicers.

See also  Millco Management - CFPB Complaint ID 2795350

Company: Navient Solutions, LLC.

State/Zip: AZ 453XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: Yes

Complaint ID: 2437479

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it.

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