CFPB Complaint

LJ Ross Associates – CFPB Complaint ID 2472710

Consumer Complaint Submission

Date Received: 2017-05-02T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received several calls from XXXX at the end of XXXX . I answered several times and there was silence or a hang-up. In late XXXX they called again. I answered and the party identified themselves as being from LJ Ross a debt collection firm. They asked me to identify myself which I did and they proceeded to tell me that there was a bill owing XXXX ( XXXX ) from a house I had sold in PA for approxiametely XXXX . I told them I was never notified about any owing amount and said I would call XXXX to verify. At no time did I receive any form of written communication either from XXXX or LJ Ross . To my knowledge all bills were paid at closing of house sale. I called XXXX and indeed verified the debt and that LJ Ross was their collection agency. I then called LJ Ross and immediately paid the bill but they had reported it to credit bureau. I never received anything in writing to notify me of their legitimacy or the debts legitimacy or dispute it. They had my current address on file and XXXX had my email address on file. Totally inappropriate action on their part and quite disturbing. Not to mention inappropriate reporting to credit bureau.

Company: LJ Ross Associates

State/Zip: NY 100XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2472710

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

READ  Fidelity Properties Inc. - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top