CFPB Complaint

National Collection Systems, Inc. – CFPB Complaint 2017-05-02

Consumer Complaint Submission

Date Received: 2017-05-02

Product: Other debt

Issue: Threatened to contact someone or share information improperly

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX I was transferred a call from a coworker and it was XXXX with National Credit management. I asked that she do not contact me at my employers number and she said okay. I then called again on XXXX to confir m NCM will not call my work number again. The gentleman informed me the number was removed and this will not happen again. However again on XXXX XXXX at XXXX I received another call on my work number from National Credit Management. I again called and then sa id it was removed AGAIN.

Company: National Collection Systems, Inc.

State/Zip: IL 605XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2473280

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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