CFPB Complaint

Direct Recovery Services, LLC – CFPB Complaint ID 2474018

Consumer Complaint Submission

Date Received: 2017-05-03T00:00:00

Product: Credit card debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Voice mail on XX/XX/2017 about XXXX am got a cell voice mail from XXXX XXXX saying the federal state law for XXXX XXXX confidential if this is not the intended person to please hang up, so them the voice mail went on to say that XXXX XXXX has the authorization to collect for creditor and has not heard from me, and if I dont want this to go into a greater problem that it will affect my society security number I need to call this number XXXX they are in a position to try to rescind this matter or have my attorney call,? they will public my society security to damaged me. Later about XXXX I call back spoke to XXXX XXXX said that I owe about {$640.00} and if I can pay this, I told her no she then said she can discount XXXX I still said no I can only pay XXXX per month XXXX said I can pay with debt card but I will have to set up, so I said I will call back XX/XX/2017 so I did call back about XXXX am at that time I asked her for the company name and address and the business license this is the fair debt collection rights when I asked for this information Mrs. XXXX XXXX said that she could not provide the business license she gave me the company name Direct Recovery Services , No physical Address Only A Box # I asked if her company had a license to do business in the state of California she said yes, BUT I dont know that. The bottom line is that Mrs. XXXX did NOT offer me a Validation Notice so that I can confirm the Legitimate debt from this collector or that I Can dispute the amount she also said that they sent me letter on XX/XX/2017 to my address which I have never received, I asked for a fax copy she said only E-mail I told her I have no E-mail. I feel that this agency is taking advantage of consumers that dont understand the debt collection practice laws,

See also  Pendrick Capital Partners Holding, LLC - CFPB Complaint ID 2563773

Company: Direct Recovery Services, LLC

State/Zip: CA 935XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2474018

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