CFPB Complaint

American Collections Enterprise, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-02T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: This medical bill should not have been sent to me but instead to the XXXX XXXX XXXX XXXX in XXXX . It was related to some medical evaluations the XXXX sent me to after XXXX XXXX . As a XXXX , this location was selected by the XXXX as it was closer to my residence. I gave all of this information to the imaging center as to WHO IS TO BE BILLED at the time. After I somehow received a bill anyway, I advised them again as to where to send this bill and also brought a bill my XXXX XXXX in XXXX , who apologized and said they would take care of it. I do have some names to provide of those involved with my case and care, such as the XXXX XXXX XXXX who worked closely with the XXXX , and the XXXX medical reps at the time, as well as others such as the XXXX XXXX . Additionally, I am also currently a XXXX XXXX patient receiving care at XXXX for these injuries.

Company: American Collections Enterprise, Inc.

State/Zip: MD 206XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2472779

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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