Date Received: 2017-05-02T00:00:00
Product: I do not know
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I contacted XXXX XXXX XXXX . XXXX option XXXX . Spoke to XXXX regarding a lien that is on my home. The debt was in BK. I explained by BK was released in XXXX XXXX and I should no longer have a lien on my home. She said she had to look into it and would go from there. XXXX I called back and spoke to XXXX and she stated they did find the BK was released and they would file the lien release. She would not give me a time frame as I asked if they could provide me with a copy. XXXX I called again she stated there were not updates and not copy yet. XXXX Called and still no updated per XXXX . XXXX XXXX stated still no updates. XXXX I spoke with XXXX said no updates. I asked to speak with a manager and she sent me to a voicemail. I told her I am trying to get my home refinanced because I am paying a high interest rate and this was the only thing holding us up. I asked her is there anybody I can speak to that could possibly rush this as this should have been done a year ago. That is when she said the manager was a lunch and sent me to voicemail. I did not get a return call. X/27 My husband called first she stated no updates he too asked for the manager and she said she was at lunch. She then state oh an update just showed up. Gave him a tracking number. XXXX I called again no updates and said the tracking was for when the lien was issued but she could n’t give a time frame. I told her I ‘ve been calling since XXXX and I have not been successful in getting any information. I told her they should have done this many months ago and asked why her manager has not called me back. She said she did not know and that the process is a long process. I told her I would have to get a lawyer involved if they did not get this done as they are messing with the future of my home. She said get your lawyer as if she did n’t care. I really feel as if I am getting the run around and I have been kind and patient about it. Never became irate I thanked her for her help and told her I understood none of this was her fault but that I was frustrated. I need some help. I do n’t know what more to do. I am paying 9.75 % in interest on my home and my husbands bank is getting it down to 3.75. I have kids and would like to get my mortgage down. I ‘ve been overpaying for many years.
Company: ONEMAIN FINANCIAL HOLDINGS, LLC.
State/Zip: CO 810XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2472240
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