CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint ID 2473655

Consumer Complaint Submission

Date Received: 2017-05-03T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Hello, I received a letter in the mail from Convergent Outsourcing Inc stating I owed ” XXXX XXXX XXXX XXXX XXXX money from a XXXX XXXX account that is not even mine. They stated the amount that I owed was {$1100.00}, however when I called XXXX XXXX on this with the account they stated the amount owed was {$850.00} and it was opened in XXXX . It was then sold to a debt collector in XXXX . Which makes this debt illegal to even collect on according to the fair credit reporting act. They are doing illegal practices trying to collect debt that is not even mine and violating the fair credit reporting act by trying to collect old debt. Regards, XXXX

Company: Convergent Resources, Inc.

State/Zip: TX 773XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2473655

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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