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PORTFOLIO RECOVERY ASSOCIATES INC – CFPB Complaint

By on July 7, 2017

Date Received: 2017-05-03T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Since XXXX XXXX , XXXX XXXX XXXX has been reporting XXXX collection debts to my credit. My understanding is that XXXX relates to an old XXXX account P.R.A. purchased, and the other relates to an account originated with XXXX XXXX XXXX . I also understand that P.R.A. is allowed to report the account as a collection to the various consumer credit reporting agencies, if it meets certain criteria. Unfortunately for me, theyve decided to report each account to the credit reporting agencies XXXX , utilizing different account numbers. For example, the XXXX account was reported by Portfolio Recovery to XXXX under account number ” XXXX ” while Portfolio Recovery simultaneously reported it to XXXX and XXXX XXXX with account numbers ” XXXX . ” The reports are identical, i.e., the amount shows as {$3100.00}, and the report indicates the delinquency date is from XXXX XXXX . The only difference is that one report was made utilizing ” XXXX ” and the other reports with ” XXXX . ” This causes me a big problem because when creditors run combined reports, where data from XXXX , XXXX and XXXX are merged into a composite report, it causes the debt to report XXXX , i.e. {$6300.00} shows instead of {$3100.00}. I have spoken to the various credit bureaus and each confirmed the reported account number showing on the report is exactly what P.R.A. reported to them. I have made disputes multiple times, and each time P.R.A. apparently has verified its information as accurate and should remain reporting exactly as it is. As the differences are apparent even to a layman like myself, I can only assume Portfolio is intentionally reporting these accounts as multiples, and therefore inaccurately. As of XXXX XXXX , XXXX , Portfolio collections are still reporting single accounts with different account numbers from one bureau to another.

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Company: PORTFOLIO RECOVERY ASSOCIATES INC

State/Zip: FL 328XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2474092

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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