CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-04-14T00:00:00

Product: Debt settlement

Issue: Excessive fees

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I contacted XXXX for student loan consolidation and forgiveness. I am not sure how DOAN SOLUTIONS got my information, but I was contacted by them to send in documentation to finalize my request. I sent in the documentation and gave them information to take three ins tallment payments from my account, thinking they were part of XXXX . I called XXXX to ensure all documentation had been received and check status of my consolidation. I was informed that they had not received any documentation or any payments. I was also informed that the services being offered were free and that I should not have been paying and that my student loans were in default. I am not sure how DOAN SOLUTIONS got involved with this process.


State/Zip: KY 411XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: No

Complaint ID: 2435409

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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