American Student Assistance – CFPB Complaint

Date Received: 2017-05-05T00:00:00

Product: Federal student loan debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX aka American Student Assistance. They have a wage garnishment & have intercepted my tax returns. Yet they call repeatedly ALL day long, never leaving a message. Since the garnishment took effect : XXXXXX – XXXX EST XXXX XXXX – 16 calls XXXX XXXX – 46 calls XXXX XXXX XXXX – 9 calls

Company: American Student Assistance

State/Zip: OH 446XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2476318

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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