Date Received: 2017-05-03T00:00:00
Product: Medical debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: we had aclose death in our family, I did not look at my statement and made what I thought was my regular payment, I was XXXX XXXX dollars short, not late! I told them i would gladly pay all penilties with my next statement. We have recived constant calls daily, even when we told them to stop calling! We got calls before XXXX XXXX and after XXXX XXXX , I have all on my caller Id or I can get a copy of calls from XXXX XXXX XXXX XXXX XXXX
Company: SYNCHRONY BANK
State/Zip: MI 488XX
Company Response to Complaint: Closed with monetary relief
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2474756
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.