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Credit Collections U.S.A., L.L.C. – CFPB Complaint

By on July 10, 2017

Date Received: 2017-05-03T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My Dr. Office XXXX XXXX XXXX , sent a bill in XXXX to my old address. I never received the bill. Credit Collections USA then tried collecting this debt from me. I immediately contacted my Dr. Office and paid my bill. My Dr. Office said they would contact Credit Collections USA to have them remove the deb t from my credit bureaus. Credit Collections USA is n ow refusing to remove it because they are saying I did not pay them directly. I have attached proof that XXXX as forced them off my credit report but now they are reporting to XXXX . This debt has a {$0.00} balance and is no longer mine. I have also attached the receipt/letter from my Dr. Office proving my debt is paid.

Company: Credit Collections U.S.A., L.L.C.

State/Zip: PA 156XX

Company Response to Complaint: Untimely response

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2474236

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Navient Solutions - CFPB Complaint

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