Date Received: 2017-04-20T00:00:00
Product: Debt settlement
Issue: Fraud or scam
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I attempted to contact Navient to discuss my student loan at XXXX . The person answering the phone presented himself to be a representative of my student loan account and proceeded to ask me to give him information to identify myself to him so that he could look up my account information. I answered his questions with my personal information, including my social security number, and then asked him to identify himself to me again. The line went silent for a few seconds and then he began to ask me further questions. I asked him again to identify himself and asked if he was in fact a Navient representative and the line went silent and then he hung up on me. I have been receiving multiple calls from numbers claiming to be XXXX XXXX XXXX XXXX XXXX .
Company: Navient Solutions, LLC.
State/Zip: IN 473XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: No
Complaint ID: 2443955
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