CFPB Complaint

Ability Recovery Services, LLC – CFPB Complaint ID 2477634

Consumer Complaint Submission

Date Received: 2017-05-06T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: During the last week of XXXX , I was notified by a credit monitoring company that Ability Recovery placed a collection on my credit report. I both wrote to them and filled out the complaint form with CFPB. The only response I received was that I did not provide them with enough information for them to research my complaint and debt validation/verification. I gave them my address, phone number and social security number – the same information they apparently used to gain access to my credit reports. Despite all of this, they are still attempting to collect the debt via placing a negative mark on my credit report.

Company: Ability Recovery Services, LLC

State/Zip: GA 316XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2477634

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Southwest Credit Systems, L.P. - CFPB Complaint 2018-12-12



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