Date Received: 2017-05-03T00:00:00
Product: Medical debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I have been getting harassing phone calls and letter from Executive financial About a bill I had no clue about. I do n’t go to XXXX usually and the time I did I had insurance. I spoke with a representative at Executive financial and explained to her that during the period this bill was generated I had insurance. She said that part of the bill was paid with insurance and the other part was n’t and it was to late. I have XXXX XXXX through the state. I was under the impression that all my medical bills was being paid. The representative said that after a year they can no longer send them back to the insurance company. This mistake on XXXX medical center has cause me so much grief, stress and heartache. I almost lost my house because I could n’t get a loan because this debt is reportiong to my credit. Somebody over at XXXX medical center dropped the call and my bill was n’t submitted in time to get paid within a year. I have spoke with several ppl in the office and I do n’t get any resolution. I want this debt removed from my credit report. I went to the doctor and gave them my insurance information and they did n’t submit it to XXXX . Then almost 2 years later they RUIN my credit. I even called the company and asked for a fair payment arrangement and to have it removed until I pay it considering I NEVER KNEW ANYTHING about the bill not being paid. I thought my question for assistance was fair. I was n’t treated fairly. I was n’t treated like a consumer that lives in the same society as the collection company. I really would need to have this derogatory incorrect information off my name and my credit report.
Company: Executive Financial Consultants, Inc
State/Zip: KS 660XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2473571
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.